OBJECTIVE:

• Senior telecommunications professional wif diversified experience in innovative environments. More TEMPthan 18 years’ experience in Project Management, Network Planning, Deployment, Operations, Quality Assurance, Server, Client Networking, Vendor Management and Voice Network Administration.
• Knowledgeable and experienced in project planning, execution, monitoring, resource balancing wif the ability to support multiple simultaneous projects in a matrix organizational structure. Solid record of performance managing high value, high profile projects. Persistent leader wif strong business acumen and proven ability to balance short - term priorities against long-term organizational goals. Strategic thinker, wif great problem-solving, research, analytic, and liaison skills.

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential, Washington, DC

Responsibilities:

• Project Manager wif strong IT infrastructure background: Core Infrastructure Build and Upgrade /Knowledge of Quality of Service and experience designing/implementing QoS in an enterprise environment for Confidential 's nationwide VoIP/SIP transformation.
• Provide oversight,, and transformation assistance on operational process and tools enabling Business end users to deliver top-notch customer service.
• Create, maintain and present all project reports for weekly, monthly and quarterly reviews to executive teams. All reports are upload to the PMO SharePoint site.
• Create, maintain and present Progression Log during monthly executive management reviews.
• Tracking and escalating key issues, risks, and communicating overall status in Weekly Confidential PMO meetings.
• Ensures each project is following Confidential 's Internal PMO ADM process.
• Knowledge of a variety of network management tools, test equipment, circuits, and routers.
• Oversees cost-benefit and risk analysis and presents options to Sr. Management teams.
• Works wif service providers to ensure dat their in-scope technical solutions are consistent wif the enterprise business strategy and architecture.
• Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
• Assures compliance wif all standard internal controls and processes.
• Development and Analysis of Service Level Agreements.

Senior Project Manager

Confidential - Philadelphia, PA

Responsibilities:

• Develop, manage and track detailed integration plans across division Voice (VOIP) Ops work streams and ensure the timelines are aligned to the corporate integration timelines.
• Tracking and escalating key issues, risks, and communicating overall Field Ops integration status to Field Ops Integration PMO and Division IMO.
• Manage day-to-day activities of the Voice Ops teams. Including all updates, upgrades, patches, and routine maintenance of the VOIP network.
• Act as the liaison between Corporate Field Ops and division Field Ops teams to ensure alignment of key dates, objectives, and goals, identify, track, coordinate and facilitate any Field Ops cross-functional dependency planning sessions.
• Supporting development of integration playbooks for Voice Ops work streams
• Manage the intake of work stream data requests to identify uniqueness and proper priority for submission along wif escalation of open requests of critical outstanding information.
• Create and distribute a standard set of communication tools for sharing critical program information, tracking and escalating key issues and risks, and communicating overall program status.
• Work cross-functionally wif other divisional and corporate integration work streams, (e.g. Product, Commercial, IT/Billing, etc.) to identify interdependencies and develop cohesive strategies.

Senior Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Program Manager of complex telecommunications projects
• Working in an unstructured environment and figuring things out • Awareness of wat provisioning is from a functional viewpoint
• Working across organizational Silos
• Using internal company tools to extract financial and other data
• Tracking Project progress (Microsoft Project)
• Issue identification and resolution

Senior Program Manager

Confidential - Reston, VA

Responsibilities:

• Program Manager supporting Sprint 3G/4G/LTE Market Optimizations and Deployments.
• Manage large programs consisting of a number of interrelated projects, including VoLTE.
• Use Sprint Nextel's program management tools (PMO website, Websource) to manage project work plans, issues, risks, and dependencies.
• Produces status reports, conducts status meetings and is accountable for issue resolution and risk management sessions.
• Manage the rollout of new technology, capacity additions, optimization, and preventative maintenance across CORE, RF, and Access.
• Regular interfaces wif internal organizations, vendors, and Senior Management.
• Create Executive level presentations.
• Responsible for managing cross-functional activities in Regional Markets.
• Strong understanding of 3GPP LTE Network Architecture and Systems
• Work wif all groups involved to remove capacity planning and deployment roadblocks.
• Create Market level presentations.
• Go-to person for all market related questions.
• Build and maintain positive working relationships wif internal and external customers.
• Accountable for all issues in my Regional Market, taking ownership of issues and working them through to resolution.
• Developed logical approach to analyzing problems, organizing work and planning actions.
• Implement creative solutions, going beyond the traditional and accepted.

Senior Project Manager

Confidential,Baltimore, MD

Responsibilities:

• Technical expert and project manager for the evaluation, development, implementation and management of multiple IT projects.
• Perform the full range of advanced techniques in project management including, but not limited to, performance monitoring, requirements identification, system design, alternative analysis, reporting requirements, budget formulation and tracking and utilization of automated software to track project timelines and milestones.
• Establish criteria for monitoring and evaluating the work of vendors, subject matter experts and other IT Specialists assigned to projects.
• Coordinate field and vendor meetings to insure timely delivery of project milestones.
• Developed and improved information technology solutions to meet organizational needs.
• Used technical expertise to identify serious technical problems and challenges and led the creation of innovative resolutions using technology-based solutions.
• Generated infrastructure inventory reports, performed validation and reported to senior management on a regular basis.
• Development and Quality assurance of Network processes.
• Proven experience developing / documenting methods & procedures, writing SOWs, RFPs, s, validations.
• Demonstrated strong Project Management, and Change Management skills.
• Demonstrated effective oral and written communication.
• Demonstrated ability to lead a cross-functional team and manage multiple tasks.
• Exceptional interpersonal and customer facing skills, and negotiation skills.
• Manage the update of the telephony network from TDM to VOIP.
• Understand how to review products documentation, including contracts, to assess status of product grandfathering.

Consultant, Network Transport

Confidential - Sterling, VA

Responsibilities:

• Assisted wif the development of a comprehensive strategy dat will address all risks and provide migration scheduled to integrate the Sprint PII and QChat networks.
• Facilitator of a daily conference call, which highlights the current issues in the Sprint Lab.
• Created test plans and documentation to simulate real-time call processing in the Lab environment.
• Developed UAT scenarios focusing on VoIP, CDMA, and PTT technologies.
• Maintained the PII Project Issue log, which documents the ongoing issues in the Sprint Lab.
• Created documentation for the International test plans.
• Assisted wif Network Readiness Test and Acceptance Test Plan test plans.
• Develop and maintain accurate tracking of problems and resolutions to identify trends and to define needs.
• Managed troubleshooting logistics and developed effective and efficient delivery schedules to ensure balanced approach to customer satisfaction and cost effectiveness.

Senior VOIP Engineer

Confidential, Herndon, VA

Responsibilities:

• Ensure confidentiality, integrity, and availability of systems, networks, and data through planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, and procedures.
• Develop and practice information security protocol required to protect systems.
• Address and resolve security issues during system installations and upgrades to ensure appropriate levels of security are maintained by recommending risk assessments and appropriate disaster prevention/recovery procedures.
• Respond to escalations from the Voice Network Operations Center during major outages, and worked wif vendors to resolve network issues in a timely manner.
• Develop long-term fixes dat will prevent service effecting failures from reoccurring.
• Responsible for the configuration, provisioning, and troubleshooting of various issues for day-to-day activities (MGCP, SS7, SIP, CAS)
• Provisioned TDM and SIP trunks to CLEC partners using the BTS and Cisco MGX 8850 switch.
• Trained NOC operators on troubleshooting techniques and general network layout, providing technical direction and solutions in the development and management of complex technical solutions as they relate to the maintenance and service availability.
• Deployed new Cisco BTS10200 switches for growth by traveling on-site to perform Acceptance Plan testing before bringing customers live.
• Evaluated new hardware and software and made recommendations to managers and clients.
• Installed software upgrades, patches, and change notice for TWC.
• Led the BTS to BTS customer migrations - migrated live customers from one switch to another switch while having little to no customer impact.
• Developed, implemented, and ensured compliance wif plans, policies, standards, infrastructures, and architectures dat establish framework for management of communications programs.
• Provisioned Session Borders Controllers (SBC) to handle SIP traffic in a class 5 environment.
• Summarized and communicated highly technical and complex information into clear, concise oral briefings to senior level management as well as written technical specifications documentation to include graphical representation wif system flowcharts.
• Implemented and tested CALEA and e911 testing on all switches.
• Conducted e911 PSAP testing per Rate Center and new Market Deployments.
• Developed and maintain positive relationships wif clients, employees, contractors, and vendors.
• Oversaw technical sessions for users across multiple levels of technical expertise.

Senior Switch / Translations Engineer

Confidential

Circuit Design Engineer

Responsibilities:

• MMT Project Management Professional, Anne Arundel Community Colege Arnold, MD 11/11
• High Speed Project Management, Anne Arundel Community Colege, Arnold, MD 8/11
• Cisco: BTS 10200 Boot camp 3.5.3. 6/05
• Telcordia Technologies: DMS Testing, Turn-up, and Translations 3/02
• Telcordia Technologies: 5ESS Switch Translations: Basic Routing & Charging 11/01
• American Management Association: Preparing for Leadership: 10/01
• American Management Association: The Voice of Leadership: 9/01
• Lucent Technologies 5ESS School: ES5885 Switch: Database Maintenance: 7/01
• Lucent Technologies 5ESS School: ES5886 Switch: System Integrity Software: 6/01
• Telcordia Technologies: 5ESS Switch: Trunk Translations and Testing: 6/01
• Lucent Technologies 5ESS School: ES5555 Hands-on Maintenance: 3/01
• Project Management Professional, Project Management Institute, 2013
• Coursework, Communications, University of Maryland, Colege Park, MD
• Coursework, Speech Communications, North Carolina A&T State University, Greensboro, NC
• Coursework, Speech Communications, University of Richmond, Richmond, VA

CONSULTING SKILLS

Voice Topologies: Alcatel Lucent- (5ESS,), Nortel- (Succession, DMS100/250, CS2K), Cisco BTS 10200 class 5 soft switch, MGX 8850) Sonus- (SGX 2000, PSX 6000, GSX 9000) Titan Dacs, SS7, Juniper, Acme Packet (Session Border Controller) SBC, Avaya IP Softphones, CM Manager, Cisco UCM, Siemens HiQ class 5 soft switch, Genband 8000, TDM, VOIP, e911, PSAP

Cable Topologies: Arris, Scientific-Atlanta, Motorola MTAs, Cisco MGX 8850 media gateways

Network Operating Systems: SNMP, and HP Open, C++, ASP.NET, MYSQL, and MS Office, Xpercom, Xng, INC, NFM, Agilent, Hammer, TCP/IP, Unix, VPN, Router and Switch Technology

Network Management: Agilent, Big Brother, Hummingbird, HP Openview, Netcool, Etheiral

Network Protocols: ISDN, ATM, Frame Relay, Sonet and xDSL, Legacy Systems, RTP, RTCP, OSPF, BGP, EIGRP, MPLS, VPN, SIP, SIP-T, MGCP, E911, Cloud, 5G, IoT, Big Data

Project Management Tools: MS Office, MS Project, MS Power Point, and Visio, SharePoint, MS Project Server

Wireless Network Systems: CORE, Access, RF, RAN, MSC, BSC, LTE, Network Vision, BTS