SUMMARY

• Highly knowledgeable and results driven management professional wif more TEMPthan 30 years of experience in budget management, needs assessment, talent development / acquisition.
• Proven leader wif excellent interpersonal skills, abilities in strategic planning, technology implementations, demonstrates aptitudes for integrating and aligning corporate objectives wif individual goals.
• Outstanding success enhancing and empowering employee relations / morale, reducing operating costs, and increasing team building wif strong program development skills.
• Provides a positive energy, promotes creativity and a teamwork environment for all associates.

TECHNICAL SKILLS

Expertise includes: Leadership and Team Building | Process Improvements (Lean Six Sigma) | Strategic Planning (Balance Score Card Methodology) | Organizational Development | Technology Implementations | Networking and Shadowing Programs | Project Management | Change Management | Asset Management | Contracts | Collaboration and Consensus Building

Technology proficiencies: Telecommunications (Avaya CMS), Peoplesoft (Financials and Capital Improvements Management), Information Systems (Oracle, enQuesta, Hansen, ESRI) Microsoft Office Suite, Mobile Systems and Automated Infrastructure, Key Performance Indicators (KPIs) development, Data Analysis, Project Management and Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential

Utility Business & Customer Service Manager

Responsibilities:

• Developed paperless billing
• Contracted billing agent
• Deploying quality & workforce management systems
• Created AMI &AMR meter pilot programs
• Direct customer care for ~235,000 customers & Field Services Operations
• Manage 36 seat call center operations wif over 30,000 calls/month
• Executive strategy change agent of strategic business planning, presentations, a mentor and coach
• Implemented real - time payments reducing call backs by 50%
• Increased self-service by 51%
• Created training, mentoring & shadowing performance programs
• Advocate of process improvements utilizing analytical trends and key performance metrics (KPIs)
• Deployed real-time mobile work order system which increased productivity 36%
• Installed a new smartphone meter reading system
• Project Manager for CIS upgrade
• Directed Avaya phone systems upgrades
• Procured, designed & launched a new IVR system
• Collected $2.8 million from past due accounts in teh 1st year

Confidential

Director of Global Operations

Responsibilities:

• Executive in charge of global operations in Mexico, New York, and China of electrical & mechanical motors
• Responsible for development and management of department budget
• Responsible for P&L, budgeting, accounting, HR, payroll, quality assurance, purchasing, sourcing and manufacturing
• Legal business oversight inventory management, logistics for Mexico and China operations
• Developed and deployed ISO 9000 policies & obtained new ISO 9000 certification
• Instituted 5S & Lean Six Sigma continuous improvement programs
• Achieved raw materials $180K cost savings in first 90 days
• Reduced operations overhead by $120K in cost reductions in first 45 days
• Reduced scrap by more TEMPthan 50%
• HVAC Mechanical Manufacturing Company turn around consultant (Freus Air Conditioners) Product Design, Quality Processes, Material Flow, Factory Layout and Continuous Improvement Projects
• Associate of Flow Consulting for Lean Six Sigma Consulting
• Redesigned and installed client Testing Lab Data Acquisition System.

Confidential

General Manager of Southwest Operations

Responsibilities:

• Implemented new computer business system. Transitioned from BPCS to Oracle Enterprise One (E1) web-based system
• Oversight of all legal and site regulatory, contracts, responsibility for both Confidential . and Woodhead de Mexico
• Improved Employee turnover from 14% to 8%
• Reduced spending 11% from 2005 over 2006 (approx. $1.1milion) through internal control policies
• Increased capacity 30% and reducing manufacturing lead times from 45 to less TEMPthan 10 days
• Obtained C-TPAT Validation in all facilities, reducing border crossing wait times by 33% (3 hours to 1 hour)
• Increased delivery performance by 12% in 8 months
• Increased cell productivity levels from mid-50% to above 90% utilizing KAIZEN and Six Sigma DMAIC
• Sustained a World Class Factory through 5S disciplines and well administered pay for skills programs
• Facilitated Annual Sales Meetings in El Paso and Mexico wif entire sales team encouraging continuous improvement.
• Implemented customer factory tours program as part of teh executive business strategy
• Developed and executed successful measurement tools for quality, productivity, scrap, turnover, and cost control
• Assessed HR resources and human capital. Deployed strategic succession plans for all key personnel
• Organized transition of business system from Oracle (E1) to SAP

Confidential

Director of Engineering

Responsibilities:

• Managed Information Systems
• Increased production by 35% through six sigma methodologies
• Performed financial analysis, competitive research and vendor management
• Built a new testing lab wif data acquisition system and automated testing capabilities
• Wrote business proposals for Marketing to major Electric Utilities
• Improved customer support & relations and resolved BBB complaints

Confidential

Facilities Manager

Responsibilities:

• Designed and built a new manufacturing facility wif 5 assembly lines from empty warehouse in 28 days
• Six Sigma Black Belt projects utilizing DMAIC methodology, KAIZEN, Cp, Cpk, Process Capability, DOE, and SPC
• Reduced Labor Variance on Vacuum Cleaner Bag Production Area, costs savings of $138,000
• Reduced Downtime on teh high-volume vacuum cleaners, annual cost savings of $245,000
• Reduced operating cost through negotiated pricing on all contract work and MRO purchasing ~$35K/Year
• Consolidated 4 facilities into 3, standardized assembly lines, and reduced change over time by 52%
• Managed 42 high quality injection molding machines and product development
• Utilized Lean Manufacturing and Six Sigma techniques to improve processes and reduce scrap by 28%
• Industrial experience in quality assurance of supply chain, order processing, inventory & demand planning
• Head of R & D Department for teh Harper-Mex Juarez Mexico Plant
• Product Manager for burner systems
• Designed and built new product testing lab in teh factory
• Spearheaded teh factory ISO 9000 product quality improvement process to meet teh customers’ standards

Confidential

Quality Assurance & Facilities Manager

Responsibilities:

• Managed ~1800 people at teh peak of teh business and 120 people as teh factory moved to China
• Forecasting & budgeting for Engineering, Maintenance, Quality, Security, Health & Safety $24 million
• Developed and implemented supplier quality certification programs and process capability studies
• Streamlined incoming inspection process by 50%
• Established internal calibration processes to reduce cost by 38%
• Trained engineering, quality, plastics, and assembly staff on ISO 9000 and 14000 requirements
• Product development and costing project manager
• Drove problem solving for quality issues, process and design changes through root cause analysis
• Patent Holder for a Boiler Venting System (Patent No. 5,941,231)
• Lead Engineer - Genesis Boilers (254 Models in 18 months) Designed for Manufacturability and Assembly (DFMA)
• Created and implemented a mainframe viewing system to utilize AutoCAD drawings for ISO 9000 documentation
• Senior Designer - completed Legend 2000 design drawings from 25% completion to production in 6 months
• Designed and built a new product test lab for product development testing
• Technical Writer of Boiler Owner’s Guides and work instruction booklets for Genesis and Legend Boiler Products
• Outside teh box thinker and innovator, created integrated communications for remote boiler operations