Summary

Information Technology champion, with 20 years of varied experience, adept at combining deep knowledge of Technology with the proven global, strategic management skills in Fortune 100 environments. Overview of Program Management Skills Built and implemented tactical and strategic release program for Enterprise desktop group and various groups in ecosystem. Reduced line of business data center costs by 500K by consolidating, retiring, and repurposing servers. Strategized and coordinated with line of business to create and run program to convert infrastructure support regional model to global follow the sun model. Reductions of annual support spend by 150K. Infrastructure Program Manager for new Global Equities Investment Research Authoring System used by over 2000 people. Produced Disaster Recovery and Business Continuity Plans resulting in over 32,000 hours saved over 6 months. Managed program that delivered project management system that was used globally.

Confidential

• Global Head of Oracle eBusiness ERP Testing and Quality Management Project Manager
• Created Global Shared Service Testing Organization for multi year Finance Transformation project for Oracle Enterprise Business Suite of Finance Applications. Program includes drafting and creating project methodology documents, creation and sharing of project best practices, rolling out targeted methodology training, day to day support and guidance for methodology matters, requirements gathering, resource planning, test phase analysis, management reporting, recommendations, people and process management, stakeholder management creation testing strategy documents. Created Release Tracking using SharePoint workflow via SharePoint Designer.

Confidential

• Enterprise Infrastructure Program/Product Manager 2008-2012
• Responsible for creating programs/projects for products, creating and maintaining on product roadmaps, providing ITIL fundamentals for enterprise group and ensuring business and usual operations around all enterprise products.
• Created and Managed Change Control System program and governance for Microsoft Enterprise Technology group in charge of 50000 seats. Represented all global changes for group in Global Change Management meetings.
• Created and Managed Release Management program and governance for Microsoft Enterprise Technology group in charge of 50000 seats. We averaged 40 releases of various software and hardware a month.
• Created and Managed Problem Management program and governance for Microsoft Enterprise Technology group in charge of 50000 seats.
• Enhanced Incident Management process for Microsoft Enterprise Technology group in charge of 50000 seats by creating Service Catalogs that reflected Engineering ownership with Enterprise group.
• Created a User feedback surveys for product feedback.
• Enterprise Product Manager for Internet Explorer, Firefox, and Chrome browsers, All Adobe Products, Microsoft Word and Excel.
• As a product manager I coordinated and managed various new production migrations and upgrades throughout the enterprise ecosystem. Managed upstream and downstream communications for each product.
• Managed vendor interactions with Adobe and Microsoft, around new products, product enhancements, product design changes, and coordinating product outage Tier 1 coverage from Microsoft for the enterprise including various business stakeholders within the firm.
• Product Manager for Exchange Email e-Retention team.
• Planning and maintaining cloud VMWare/Citrix desktops and servers solution for various lines of business.
• Evaluated various retention products from EMC, HP, and Symantec.
• Responsible for all e-Retention for Global Exchange using EMC Email Xtender product.
• Migrated multi-terabytes of data off various platforms to EMC Celerra product.
• Worked with various audits from various regulatory bodies from around the global to coordinate restoration of email on demand.
• Project managed various miscellaneous regulatory compliance projects

Confidential

• Owner of Global Infrastructure portfolio for the Equity Research line of business. Partnered with various internal and external groups in the ecosystem to advance the programs of Equity Research. Worked with vendors on third party solutions. Managed PMO, Server, Mobile, and Client Services groups.
• Managed Infrastructure program for Global Equity Research and various application development projects during Research Transformation.
• Reported to CIO of Equity Research and Global Head of Enterprise Infrastructure.
• My Direct Report managers were located in Tokyo, Hong Kong, London, India, and the United States.
• Systems environment consisted of Unix, Windows, Linux, and Network Appliance platforms in 10 data centers located throughout the globe and a staff of 60 technical analysts, project managers, and technical managers.
• Traveled abroad to Asia and Europe for various business trips.
• Ensures that staff remains abreast of the latest internal and external technology.
• Determine prioritization of projects, timelines, and milestones for various infrastructure projects.
• Point person for various Business Continuity exercise and outages.
• Created and managed Business Continuity plan for 2000 users in coordination with Information Security requirements. Included hot seats for 100 users.
• Program and manage the IT budget of over 10M using zero based budget techniques in coordination with the Corporate Technical Finance group.
• Collaborate with various development groups, cross-functional business, and infrastructure departments to improve business value.
• Partnered with application development teams using SCRUM and WATERFALL methodology to drive new projects and process.
• Manage relationships with vendors such as Citrix, Network Appliance, etc. to evaluate and procure value-add solutions for global technology.
• Maintain close relationships with counterparts and development teams within international offices of London, India, Hong Kong, Sydney, and Tokyo. Provide input on many firm wide decisions.
• Created the first global support team that was aligned to a global business.
• Designed and implemented the 24hrs/6/days Workplace/Help Desk Follow the Sun model of support.
• Chair of the Technology Project Management Enhancement committee. The output of this committee a project management tool using SharePoint that was used throughout the firm.
• Project managed the cross-divisional technology team that implemented the first centralized Citrix XP farm in the firm. This centralized 6 divisions into 1 Citrix Farm.
• Steering committee for Windows XP migration throughout the firm.
• Implemented the first Network Attached Storage from NetApp. Cost savings for the firm were over 500K.
• Vice President in 2001
• Global Technology Vice President and Technical Analyst promotion/vetting committee for 3 years, chaired committee in my last year.
• Complete year-end reviews for VP managers.
• Determine year-end compensation and bonuses for a team of 60.
• Divisional Manager in charge for Active Directory migration for all business lines
• Established Equity Research offices in existing GS spaces in Bangalore, India, Washington, DC, and Houston, TX, San Paulo, Brazil.

Confidential

• Responsible for creating solutions to business problems, implementation, operating, and maintaining Global Unix, Linux, and Microsoft servers. Managed 10-member global team.
• Unix Steering committee
• Designed, project managed, and implemented 5 North America offices for GIR in 1999. One office included a small data center buildout.
• Remote Office Lite Citrix based solution for remote office.
• Designed and implemented SAN based backups using Compaq/HP DLT tape solution.
• Designed and project managed Systems Management Server setup for 2000 users.
• Divisional lead for DNS migration project.
• Participate on Information Security review team for all Windows Operating Systems including servers and desktops , Citrix, and Remote Control technologies.
• Coordinate scheduled downtime and outages with Business Change Control Coordinator.
• Project managed team that implemented the first Citrix XP technology team.
• Designed and opened Equity Research offices in Portland, Maine, Menlo Park, CA, Dallas, TX, Boston
• Supported Global Microsoft SQL Server, Sybase SQL, Internet Information Server, Terminal Server, NFS, FTP, NTFS, and various application software products on servers.