Objective

I desire a role that I can use my past talents that I have acquired in Social Media, Sales, Quality Assurance, Mentoring, Writing and Training. My past experiences have helped understand the importance of listening to the audience, whoever that may be. I now have a greater appreciation of finding out what is happening, why it is happening and how to explain that to other team members. In addition with my telephonic prowess, the role of would allow me to put in action all of my talents in a harmonious way.

Career Highlights

• Account Manager/Account Executive for Top Logistics Company
• Responsible for Largest Territory Minneapolis/St. Paul consisting of over 1400 accounts
• Promoted to Operations Assistant/Auditor for entire Con-Way Central Express Territory
• Lead Auditor/Solo Auditor on terminals ranging from 4 doors to over 250 doors
• Complete Origination of Regression Test Suite for Off-Shore and On-Shore teams for Global Company
• Ownership of Audit Results, Reports, Information Collected, Retraining and Follow-up All Management Levels of company
• Shows poise and professionalism when occupying the role of the presenter, trainer as well as being a mentor
• Lead local as well as International Teams for Global Infrastructure Architectural Enhancements
• Well versed in Quality Assurance Managing, Creating, Training, and Reporting as well as Implementation of Originated processes
• Enjoys learning new technologies, methods, applications and very eager to acquire new knowledge
• Played majority role in test strategy, test execution plans, defining test cases along with the development and maintenance of test scripts according to the business specifications given.
• Familiar with Ruby, Cucumber, HP Quality Center, Test Director, TestComplete, JIRA, Finesse, Tortise SVN, Altova XML Spy, SOAPUI and Terminal technologies used in manual and automated testing.
• Lead projects from local teams to multiple off-shore teams based around the globe
• Knowledge of Access, AS/400, DB2, Java, .Net, Oracle, POS systems and SQL Server databases.
• Experience testing with Client-Server, Web-Based Applications
• Backend Database Testing

Professional Experience

Confidential

• Team Lead that Originated Project Structure, Process for ALM and Regression Formulation
• Lead Regression testing for Application that integrated into 10 other Applications
• Originated Quality Center Training Materials and Presented to the fellow team members
• Designed, Originated and Implemented ALM for all project documentation
• Requirements, Test Cases, Attachments, Matrixes
• Managed On-Shore and Off-Shore testing teams for work assignments, defect validation and
• Use case requirement fulfillment
• Authored, Analyzed and Executed Regression Test Sets

Confidential

• Application Lifecycle Management Admin for Testing Project
• Private Banking - Global Wealth Management
• Run end to end test scripts
• Creation of Test Scripts for Private Banking
• Defect discovery, reporting and resolution

Confidential

• Testing open system/web application following Agile methodology
• Complete end to end testing
• Key Contributor accessing thorough testing scenarios
• Inquisitive reverse engineering to uncover process improvements
• Translation and Implementation of Infrastructure Requirements
• Freaking Out Those In Charge with Questions of the Exotic
• Utilize SQL Developer, XML Spy, Tortise, SOAP and Fitnesse Validation of Technical processes

Confidential

• Enterprise Level Administration of 65 cities that make up 3.0 million contacts
• Social Media Trainer for all New Staff and Clientele
• Delivery of Social Media Solutions by just telephone
• Process Management Origination to increase Operational Efficiencies
• Active Participant in Company's Vision
• Operational Manager of Cloud Based Services
• Critical Analysis of Strategies to Market all Sizes of Clients

Confidential

• Conducts an average of 120 prospecting call a week over the last 9 weeks
• Responsible for over 400 customer data base
• Sold 14 Cars in the past 14 Weeks Average car sold is 55,000
• Cold Calls into 'orphan' files and actively prospects for new leads
• Daily interaction with corporate officers, doctors, lawyers, accountants, business owners and decision makers
• Adapts and tailors each Sales Presentation to the clients' interests and needs
• Actively negotiates and overcomes objections to the sale

Confidential

• Prepare and review system appreciation documents, understand application dependencies and plan shadow support
• Analyze functional and non-functional requirements
• Prepare test requirement specifications, read relevant documents, interact with the client SME, undertake self-study and review software demos to understand client business and client requirements
• Create test strategy for the project from the test requirements
• Review effort estimates for project execution and seek review from respective manager
• Maintain detailed schedule for a work packet and provide inputs to overall project goals
• Ensure that the test environment in provided by the client as well as provide necessary review feedback for test data set-up
• Originate action plan for all the risks identified in the test plan as well as seek support to mitigate the risk
• Critique test scripts periodically to ensure robustness and coverage, complete execution
• Discover and track action plan for any risks and their mitigation during test execution
• Validation of go live activities such as production verification, reviews closure report and overall status
• Interface with customer for issue resolution, status updates and deliver high customer satisfaction through the complete process

Confidential

• Point of Sale Testing for IRIS Application
• Transfer of Complicated Technical Documentation into easily understandable procedures
• Performed Testing, Debugging according to defined Quality Assurance Processes
• Applied customized test procedures for the Organization's Products
• User Case Creation and Execution of 500 Aquarius, IRIS and AS400 Use Cases
• Creation of Test Plan and User Case Templates for Organization
• AS/400 Querying utilizing SQL Programming Language

Confidential

BA QA Analyst R-SAM Application

• A Worldwide Project over multiple continents involving numerous off-shores as well as on shore teams.
• Objective being the Electronic Transmittal of 3 billion lines of Code each and every month
• Trained and Supported over 250 new testers in HP Quality Center
• Communicated Project Status Progress, Test Summary, Test Execution Status, and Defect Triage to Test teams and 50 steering committee members on a daily, weekly, at times-an hourly basis
• Played a key role in the creation of the Test Execution Plan consisting of 1400 Steps, Day-to-Day Plan and Test Strategy Documentation that was required for the Project
• Knowledge transfer and trainer to permanent staff member
• Responsible for test quality and coverage pertaining to over 700 requirements, arranged internal/external reviews
• Made decisions regarding project continuation or to recommend suspension of testing when environment that was being tested or the system being tested on was unstable
• In addition was a knowledge base for any inquiries related to testing activities during all 11 phases of the project
• Liaison role between Business and Technical Departments
• Designed, Created, and Documented automation of R-SAM Retail Access Tool
• Responsible for Creating Performance Plan for Application
• Translated Development requests into use cases for Testers
• Participated in Daily, Weekly progress evaluations on new releases and builds
• Actively involved in releases of new Iterations
• Exposed to Ruby on Rails, C , and Java programming languages
• Worked with SQL Developer, HP Quality Center 9.2, as well as Quick Test Pro v10.0 and Cucumber Automation Applications
• Involved in Mentor Program for newer staff members and participated in available BA course offerings

Confidential

• Complete ownership of Quality Assurance Process formation and documentation
• Originated all Automated test cases without the assistance of reference documentation
• Actively involved with Build and Releases of Versions 4.1 and 4.2 of CC Discover Application
• Perform both new functionality and regression tests and identified, analyzed and reported issues using JIRA bug tracking tool
• Wrote and Executed 1200 automated performance test scripts using the TestComplete Automation Tool
• Participated in daily and weekly group sessions relating to the build's progress

Confidential

• Created automated performance test scripts using Performance Professional Tool, Appsloader and Load Runner.
• Headed up off-shore team of 12 Quality Assurance Validation Engineers
• Designed, developed, and executed manual test cases using test plans and functional specifications.
• Participated in all phases of the test cycle, including Integration/System Testing, Performance Testing, and Regression Testing etc.
• Performed both new functionality and regression tests in which to identify, analyze and report issues utilizing the Spirit bug tracking tool.