Project Manager Resume Profile

Professional Profile

I am a skilled and motivated professional with fifteen plus years of administrative and customer service experience. I am credited with delivering exemplary customer service and problem solving solutions at senior management levels.

Confidential

Perform day to day store functions to include open and closing of the store. Cash handling and consolidation reporting to include cash over and short log. Duties include inventory control and monitoring. Tasked with compiling, processing, and submitting weekly and monthly reports to include payroll, productivity, stock replenishment and special order tracking.
Prepare spreadsheet invoices tracking, inventory consolidation and store to store transfer reports, explanations of financial shortfalls reflected in P L statements.
Act as in store point of contact for peer to peer mentoring of newly promoted managers. Charged with Staff development and proficiency at using StaffWorks, and Imagine POS software.
Conduct follow-up calls to customer to ensure customer satisfaction.
Maintained delivery for transfers, packages and merchandise received for local and air couriers
Voted Top salesperson by Comfort One Management Cooperation three consecutive years with a personal sales average of 400,000.00 annually.
Develop and implement situational sales, funnel training and product knowledge programs.
Prepare employee performance evaluations conducted bi-weekly.
Conduct company recruitment interviews.

Confidential

Provided a high-level of administrative support to the Program Manager of five units within the Family Licensing and Training Division of CFSA by, drafting and composing high volumes of complex written material for review and final approval in the applications of child placement and adoptions.
Created, prepared and tracked Microsoft Excel spreadsheets, assisted with PowerPoint presentations and submitted weekly program reports that included graphs and charts using Microsoft 2010 Office Suites software.
Opened and responded to mail inquiries.
Served as first point of contact to the Program Manager and collaborated with other agencies, supervisors, and support staff in prioritizing time sensitive projects. Approved routine travel vouchers, arranged meetings, scheduled appointments and received guests.
Collected and developed confidential files and background information from the FBI, Police and Statewide Child Protection Registries, utilizing CFSA s automated tracking database FACES.NET to complete home monitoring reports of foster and adoptive families.
Responded to technical and routine inquiries from local government agencies regarding child placement, licensure and adoptions in the form of written and oral communications.

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