Professional Summary

• Proven success in implementing and supporting various technology focused projects in complex multi disciplinary / matrix management environments
• Excellent ability to support core team of stakeholders across the organization to support project plans, drive execution of the plans, define scope, help identify mitigate project risks and guide projects to completion
• Exhibits solid leadership skills with strong communication and interpersonal skills to achieve results within customer facing environment
• Experienced using structured problem solving approach to manage issues or pending enhancements that lead to strategic and tactical organization success
• Adaptable to handle changes and see them as opportunity for learning and growth
• Superb ability to work closely with functional, technical and external customers to analyze and gather requirements create requirements documentation, such as Business Requirements Documents BRD, Statement of Work SOW, Cost - Benefit Analysis CBA, Work Flow Charts, Use Case scenarios
• Versatile to work with different types of applications and systems, including vendor-supplied, custom-developed, and web-enabled using various SDLC methodologies including waterfall, iterative and agile
• Proficient in MS Office, Outlook, Project Word, PowerPoint, Excel, Project, SharePoint, Visio

Work Experience

Confidential

Senior Business Analyst /Project Manager

• Completed contract position supporting Strategic Marketing Initiatives
• Responsible for project planning, estimating, and execution of the Shared Data Buckets and Redesigned Subsidy Lock projects
• Developed complex business requirements documents BRD that included business, product, reporting, and detailed use cases that received highest BRD grading from Enterprise IT teams for web and non web marketing initiatives
• Collaborated with system architects and product realization engineers to develop a high level solution design with cross application impacts representing Marketing and Pricing
• Demonstrated thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables on time and within cost
• Confidential Project Manager/Senior Business Analyst
• Completed Contract position with AT T's Mobility Home Solutions Group
• Communicated zTracker positioning strategy with a wide variety of business stakeholders and outside vendors supporting AT T's Mobility Home Solutions zTracker project/test lifecycle application on a daily basis
• Rolled out 3.0 and 3.1 releases to 1500 users ensuring business requirements were implemented and tested within Agile framework
• Worked hands on with developers communicating business and system requirements in an agile environment to ensure utmost customer satisfaction
• Sole analyst responsible for collecting requirements and documenting business processes representing the business face of zTracker and training users

Confidential

Senior Business Analyst/Project Manager

• Completed Contract position with Bonneville Power Administration BPA US Dept of Energy
• Supported program management office PMO by developing project management deliverables such as: project charters, statement of works, business cases, project plans, executive presentations, project dashboards
• Communicated with a wide variety of technical and business experts in both individual and group settings to address issues affecting cost, schedule, quality and risk that would impact enterprise level projects
• Lead requirements elicitation workshops and present findings based on North American Energy Reliability Corporation NERC compliance standards that lead to business process re-engineering improvements and development of functional specifications.
• Decomposed high-level information into details and abstract up from low-level information to resolve solution vs. requirements conflicts that effectively managed customer needs.
• Formulated change control policies and resolved requirement conflicts among various stakeholders encompassing three different functional groups consisting of 80 users.

Confidential

Senior Consultant/Business Analyst/Project Coordinator

• Consultant for GCI Wireless supporting Product Management and Retail Sales group
• Lead and developed requirements, testing and training of a web based customer care provisioning application that added new B2C and B2B customers, managed inventory of handsets and resolved issues supporting several retail call centers.
• Identified and implemented enterprise wide business processes while verifying the accuracy of business processes defining As-Is and To-Be process flows to identify gaps and new requirements.
• Researched, analyzed and developed business requirement documents and use cases focused in different areas of customer care provisioning, contract management, eCommerce, roaming, and network operations.

Confidential

Consultant/Business Analyst

• Hawaiian Telcom: Worked with the Billing and Marketing teams
• Gathered business requirements for the first online world wide release website.
• Worked with development and creative teams to ensure business need and gaps were appropriately represented to ensure proper eCommerce business objectives were executed.
• Mapped business processes for various functions Billing, EBPP, and Order Management for a newly formed business entity.
• Leap Wireless: Worked with Business Operations
• Involved in a business intelligence assessment of a Top 10 wireless client's current reporting, organization, and infrastructure environment.
• Led UAT user acceptance testing to ensure all customer requirements were satisfied and delivered on time for various customer facing applications.
• Developed KPIs - financial and marketing business metrics with the assistance of finance and marketing subject matter experts.
• T-Mobile: Worked with T-Mobile Business Intelligence team
• Developed functional specification required to transition the required WNP Wireless Number Portability related data from SAMSON into the Teradata Data Warehouse that enabled business users the ability to identify and report on: Port-ins, Port-outs, Disconnects.