Senior Project Manager

Skills

Employment History:

Confidential

Senior Director of Professional Services

• Conduct and Deliver client engagement services and solution implementations.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services and fully services all Change Requests post implementation.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage transition of client from Solutions Implementation to Client Support.
• Manage the development and maintenance of implementation portions of project HIE Healthcare Information Exchange and EHR/EMR methodology, solution development and implementation in the Private and Public sector including being the Project Director for the CMS Center for Medicare/Medicaid Services, ACO's and Veteran's Affairs.
• Dealt directly with H PS core considerations and protocols and managed effective strategic initiatives in parallel with the implementations.
• Utilized high-level knowledge and training of Meaningful Use Stage 2 Core Measures and Menu Objectives in parallel with ICD-10 protocol to in Implementation projects with the CMS Center for Medicare/Medicaid and Veteran's Affairs projects. The foundation of my Implementation was 17 3 12. Ensuring that the client s were incorporating 17 core measures, 3 Menu measures and lastly 12 Clinical quality measures. This plan is scheduled to roll out in Jan, 2014, however it has been rigorously been beta and stress tested by quality control and highly developed use cases by the client and the vendor.
• Utilized expert knowledge of SOA, Java, SQL, JBOSS, ADS Active Directory and MS OS architecture to develop a framework for my company's core product and Rapid Enrollment Software platform for Healthcare providers and administrators.
• Architect of the companies PMO office guidelines, tools and best practices. adhering and incorporating with Carnegie Mellon or Six Sigma rational for Software Development
• Supported emerging models like value-based, bundled payments, and other future reforms through its embedded contract engine.
• Improved the total cost of ownership by reducing the need for disparate surround applications.
• Supports orchestration of all activities from patient identification and scheduling to financial clearance and patient intakes.
• Planning Involved numerous Executive Level presentations and meetings, extensive discussions, and deliberations with association Board of Directors
• Streamlined financial clearances and helped Cleveland Clinic avoid denials and revenue loss.

Confidential

Senior Project Manager/ Client Implementation

• Responsibility is to work with and facilitate the efforts of a team of 5 client project coordinators and 12 account specialists in client project plan for all National Clients doing in excess of 25m in revenue, implementation and managing the client life cycle of defined benefits management and deployment, and Health and Welfare system conversion
• Manage the development and maintenance of implementation portions of project HIE Healthcare Information Exchange . Led corporate effort to identify clinical requirements for new EHR system. Led software selection process, business case development, and validation. Worked with surgeons, nurses, and staff refining surgical procedures.
• Provided support for the strategic and tactical development of the Program Management Office PMO of the Center for Medicare and Medicaid Management Information Systems Innovation.
• Coordinated cross functional efforts with project management, product development and customer engagement managers to meet Project planning expectations and also pool and distribute applicable capital and associate resources and allow for seamless transition
• Spent vast amount of time meeting with clients after the sale and implementation to discuss future plans, renewal business, projecting any midyear plan changes involved with Operations Manager to assist in both developing operational policies and future plans and utilizing change management protocols to find ways to become more efficient and handled a vast array of technical and business requirements contracts for clients personally
• Conducted analysis for data migration of a comprehensive enterprise-wide end-to-end revenue solution for implementation of improved business practices of EHR
• Managing final deliverable to client and closely managed major on boarding processes
• Planned and scheduled the project using MS project. Responsible for defining project scope and objectives developing detailed Project plans, schedules, project estimates, and cost-benefit analysis.
• Involved in numerous Executive Level presentations, Meetings, and Discussions
• Ensured that the client implementation met expectations, but was still adaptable any client mandated changes or peculiarities and directly involved in up selling the client
• Maintained a strong emphasis on Rate sheet SAS70 tracking for direct reports to ensure their engagement in the role that they have as well as monitored and stayed engaged in technical upgrades needed to support clients

Tracking and evaluating technology that department utilizes to ensure efficiencies and competitive edge. Attended trade shows and Best Practices Seminars to improve knowledge of industry and business.

Confidential

Project Manager/ Project Lead

• Prioritized work within defined benefits call center and business unit to ensure departmental guidelines are met in assistance with call center manager
• Involved and worked on MS Project and Clarity for Project scheduling, Project Planning, estimating budgets, change and scope control, risk management, and reporting applied to short and long-term projects.
• Analyzed and defined guidelines for benefit representatives that interact daily with the client
• Utilized actuaries, clients, historical data and forensic accounting to research and analyze data to ensure that unit is using all resources at its disposal
• Cross-checked all manually verified plan increases with carrier and accuracy of the rate sheet that were utilized by representatives
• Interfaced with high-profile and/or escalated plan participant and/or client groups to ensure proper resolution was achieved
• Managed the formal responses to client inquiries regarding benefits
• Managed quality assurance with clients pertaining to consistency and efficiency protocols
• Monitored functional goals for the benefits representatives and measures progress and established individual best practices per representative to accelerate progress in assistance of call center manager
• Managed the project plan and critical path for onsite and offsite implementations and on boarding processes
• Ensured that call center was appropriately staffed for open enrollment season for my manager and predictable increases in volume
• Often participated in C-level meetings clients to ensure that client understood the implementation, the day to day servicing they would be receiving from us.

Confidential

Team Leader

• Providing effective leadership within a unit of 4 claims representatives to ensure that claims are being worked properly and efficiently and in accordance with client expectations
• Involved in meeting with the Project managers and other directors.
• Encouraging team members to develop industry acumen and experience as well as internal and external lines of communication