Customer Service Supervisor Resume Profile

OBJECTIVE

To obtain a Project Management or Business Analyst position that will utilize my experience and knowledge in human resource, business management, and project management.

WORK EXPERIENCE

Confidential

Project Manager

Manage all internal and client projects from initiation to delivery, including communication, timeline tracking through velocity, task delegation, setting and monitoring team priorities, and facilitate procedures and account documentation.
Track, analyze, and prioritize production in order to facilitate effective resource allocation, planning and future growth.
Facilitate all project meetings with client and project team to determine the scope of the project, set the expectations and answer any questions.
Execute project deliverables accurately and on time by administrating third party vendors and various internal resources.
Train clients on various technical systems including website content management, call tracking, reporting, social media, and inventory management tools.
Perform quality control of client deliverables.
Present periodic dashboard and workbooks reports on the current projects, future opportunities and client issues.
Provide troubleshooting and customer support.
Administrate Human Resource functions including: Recruiting, Hiring, Training, Termination, Employee Reviews, Employee Monitoring, Benefits Tracking, Charity Efforts, Team Building, Change Management, Workers Compensation, Unemployment and all company policies.

Confidential

Buyer Office Manager

Performed buying assignments, responsible for over 10 million worth of inventory per year. Obtain prices, samples, and select vendors through organized quoting process.
Maintained strong vendor relations including identifying new sources of supply.
Executed inventory management, purchase order entry, maintenance and expediting within company guidelines.
Produced fill rate and inventory turn and earn analysis
Performed Office Manager duties

Confidential

Office Manager

Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Managed a variety of general office activities including payroll.
Coordinated HR support for the Iowa Branch in accordance with the organization's policies and applicable law including: interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, benefit tracking, addressing complaints and resolving issues and problems.

Confidential

Customer Service Supervisor/CSR Rep

Supervised customer service staff.
Communicated policy changes to customer service and sales staff.
Provided support for clients, internal customers, and sales department.
Processed orders, researched data, expedited orders, quotes, proposals, and letters.

Confidential

Receptionist/Back-up CSR Rep

Multi-tasking of incoming phone calls, computer call tracking log maintenance.
Typed quotes, letters, and proposals for sales staff and branch manager.
Assisted customer service staff.

TECHNICAL SUMMARY

PeopleSoft: Version 8.0 SP2 Accounts Payable, General Ledger, Order
Management, Inventory
Software: Microsoft Windows, Word, Excel, PowerPoint, Visio, Photoshop, Outlook,
10-Key, GoldMine, Snag-it, WebEx, Salesforce, MAS90, Website Content Management.

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