PROFESSIONAL SUMMARY:

• Experienced Project Manager with a strong client focus and both domestic and international expertise across all phases of System Development Lifecycle Management (SDLC)
• Excellent leadership and management skills
• Strong oral and written communication skills
• Familiarity with a range of Project Management software including MS Project, Jira and Clarity
• Experience with methodologies such as Waterfall and Agile; development and maintenance of a project’s budget
• Practical experience with systems and emerging technologies in such diverse industries as Manufacturing, E - Commerce, Environmental Testing, Trade Show Production, Real Estate, Health Care, Banking, Insurance,, Federal & State Government and management of multiple projects across organizations and departments

EMPLOYMENT HISTORY:

INFRASTRUCTURE PROJECT MANAGER

Confidential, Roselle Park, NJ

Responsibilities:

• Network support, interaction with AWS, general desktop responsibilities
• Data Center Migration effort to AWS for two Confidential publications
• Coordinated activities between Confidential ’s internal IT and AWS
• Facilitated meetings, kept and distributed minutes
• Reported progress, risks, issues and resolution to senior management
• An evaluation of the existing project environment and creation of a custom-designed Project Management Office
• Assessed the current environment and documented the existing situation
• Developed a new Project Management methodology tailored to the organization’s requirements
• Created new documentation to be used and introduced the SDLC concept to the organization
• Managed the process and instructed the community in its use
• Managed the response to their RFP for a worldwide upgrade to the organization’s telephony infrastructure.
• The role required coordination with Confidential & Confidential ’s worldwide organization and international telephony vendors
• Coordinated between Confidential & Confidential offices worldwide to insure activities were completed on schedule and participants remained involved
• Coordinated activities with their worldwide security team during negotiations with vendors
• Worldwide coordination of activities with Confidential & Confidential offices and the telephony service providers
• Maintained the project plan and distributed tasks to the applicable stakeholders as necessary
• Facilitated meetings, kept and distributed the minutes
• Produced various reporting instruments for project stakeholders and senior management
• Worked with the Tyco team and the third-party supplier to coordinate efforts and balance the work
• Reported on progress at weekly meetings
• Coordinated activities with the client and the Application Development team to maintain progress
• Coordinated the project closely with Colgate Palmolive’s security team
• Reported such progress on a weekly basis to stakeholders and project management
• Facilitated meetings, maintained and distributed the minutes
• Distributed tasks to the team and monitored progress
• Scrum Manager for the team’s daily Scrum
• Reported progress and activities to the project leadership
• Managed the project’s budget

Confidential, Florham Park, NJ

Infrastructure Manager

Responsibilities:

• Confidential managed a particular subdivision of this agency.
• As Infrastructure Manager I had 20 individuals from both Confidential and Avenade reporting to me.
• I was responsible for tracking the multiple products being developed (for example, an Exchange rollout, a Datacenter Automation project, an automated Windows desktop rollout) as well as managing day-to-day activities such as desktop support, virtual machine maintenance, and reporting of status, risks and issues encountered to Senior Management
• I managed an upgrade to the existing SAN environment, supervising the personnel performing the tasks related to the upgrade and the vendors responsible to assist them throughout the entire project on a day-to-day (and, during the actual rollout, continuous) basis
• I synchronized activities between other managers, including Application Development and Security
• I assisted the various Project Managers reporting to me in creating their project plans, allocating resources to those projects and responding to identified Risks and Issues
• I had budgetary and economic responsibilities for the projects being accomplished by my teams
• Confidential had been engaged as the managing entity for a particular state government’s personnel office. The firm was in the process of updating their existing infrastructure. My role was to coordinate activities between the Infrastructure Team and other groups (the Cyber Security team, for example), to make sure the solution made sense, matched with existing technology and the intended mission and present it to the state for their approval
• The particular healthcare system consisted of 6 local hospitals with the organization’s intention to purchase more nationally. My role was to learn their existing software (Meditech) and determine if it could be scaled to use nationally.
• I had 6 weeks to complete my evaluation and present my findings to the client
• I was also responsible for Project Management activities involved in the building of their Test environment, a highly-virtualized environment being created by the client’s personnel utilizing VMware
• Managed transformative business activities to eliminate redundancies between six datacenters
• My role was to manage a project transitioning existing backup activities from the client’s existing Infrastructure Team to an Confidential off-shore team.
• In the course of this transition I learned that the Confidential team had no experience either with the software in use or with backup procedures in general.
• I scheduled on-line for the new team, facilitated meetings between Confidential and the client to report progress, took minutes of those meetings and distributed them to all stakeholders and reported progress
• In the course of researching their environment
• I discovered their backup processes had not been upgraded in a considerable time and were currently running 24 hours a day, putting significant strain on their network. I developed an alternative, presented it to their technical staff, senior management and all involved stakeholders.
• I developed the project plan, supervised the effort and was able to conclude the project on-time and under budget

Manager

Confidential

Responsibilities:

• Supervised Confidential onshore and offshore staff in their daily duties; assigned and evaluated work as necessary
• Supervised cybersecurity personnel in the development and implementation of security solutions
• Managed outside vendors, coordinating their delivery schedules and evaluating their work product
• Coordinated program efforts across teams and workstreams to achieve high-quality results
• Assisted Consultants and Analysts under my direction in their
• Provided performance feedback as necessary
• Developed staff by establishing goals and aligned with Confidential ’s needs and tracked progress
• Supervised knowledge transfer between the Confidential and client staff
• As Infrastructure Project Manager, I created project plans, work plans and technical documentation as necessary
• Scoped and estimated various projects’ size and duration (1 - 7 years)
• Designed Infrastructure solutions (Physical, Virtual & Cloud) including methods to maintain Business Continuity and Disaster Recovery
• Strategically responsible for establishing optimal staffing on-shore, off-shore and near-shore
• Data Center Subject Matter Expert on various RFP responses
• Participated in and managed implementation of process improvement using the Six Sigma DMAIC model
• Established Project Management policies and procedures for activities at various projects as needed
• Documented existing client organizational structures and document improvement initiatives
• Managed the production and delivery of project deliverables
• Worked with various teams to establish Service Level Agreements (SLAs) and ensured these SLAs were understood, monitored and addressed
• Established lines of communication across multiple teams at multiple levels throughout the entire SDLC process
• Was the escalation point within and across teams to resolve conflicts or problems encountered with continued progress
• Developed and managed Key Performance Indicators on a project by project basis to insure excellence
• Developed and implemented a reporting methodology for each project
• Worked closely with teams to insure information reported is of high quality, well-detailed and accurate
• Partnered with both Clients and Senior Management to insure an understanding of the information reported, personally explaining in detail as necessary
• Budgetary and other economic responsibilities required for various projects
• Established project financial baselines
• Evaluated staffing to insure the delivery of a high quality product at the lowest possible cost
• Drove to add value as a developer of people and financial steward for the client and the project through a strategic use of individuals across teams
• Supervised procurement of hardware and software, as necessary
• Managed costs (staffing, travel and procurement) on team, project and program levels

Consultant

Confidential

Responsibilities:

• Data Center consultant providing expertise in Data Center design, construction, consolidation and maintenance
• Disaster Recovery design, implementation and roll out methodology
• Budgetary responsibilities in excess of five million dollars
• Supervisory role over non- Confidential personnel in their activities on Confidential projects
• Significant documentary responsibility for created server and SAN environments
• Assisted in design and implementation of all hardware environments
• Provided IT outsourcing throughout the DFW Metroplex
• Analyzed client needs and advised regarding hardware and software improvements, as applicable
• Provided on-site repair, installation and upgrades; installed Servers and other hardware and software as required

Confidential, Grapevine, Texas

MIS MANAGER

Responsibilities:

• Managed internal IT staff, outside consultants and 3rd-party vendors for productivity and delivery excellence
• Responsible for the maintenance and reliability of Confidential ’s LAN, phones and cellular phones on a 24/7 basis
• Researched and advised Senior Management on software and hardware upgrades and additions
• Managed technical support for off-site employees
• Produced and controlled the budget for Confidential ’s IT Department
• Successfully led negotiations between Confidential and FrontStep in the resolution of a $138K billing dispute
• Created and implemented Confidential ’s Disaster Recovery Plan
• Documented and diagramed Confidential ’s existing networks and communications systems
• Evaluated all technology-related third-party contracts to identify redundancies, overspending and relevance to reduce spending
• Managed LAN & WAN services for several businesses, maintained their networks, hardware and software in accordance with accepted IT practices
• Provided mentoring and technological expertise to clients’ staff making them self-sufficient on small issues and maintenance
• Documented procedures and activities for clients, as necessary
• Evaluated client infrastructure and recommended changes to save money and improve performance
• Developed Disaster Recovery planning for several clients
• Coordinated with vendors (telecom providers or IT hardware sales) as to scheduling and managed their delivery
• Coordinated technology portion of adds, moves and changes when appropriate
• Provided Y2K assistance to evaluate various clients resistance to problems at the millennium change

Confidential, Newton, MA

MIS MANAGER

Responsibilities:

• Managed an MIS Department of 4 people with a budget of approximately one million dollars
• Contracted with and managed outside consultants and third-party vendors, as appropriate
• Managed budgetary tasks for Confidential ’s computer & telephone technology organization-wide
• Regulated all hardware & software upgrades, to ensure appropriate products for the task at hand
• Oversaw staff’s, as appropriate

Confidential, Newton, MA

MIS COORDINATOR

Responsibilities:

• Maintained & managed Northland’s 50+ node network of Novell 3.12 with Windows 3.1 and OS/2 2.1
• Determined need, evaluated products & recommended purchase of systems-related hardware & software
• Supervised support staff of 4 employees
• Managed & coordinated data center consolidation activities when Northland merged with Essex partners in 1997
• Coordinated Northland’s public relations initiatives