Project Manager / Scrum Master / Specialist Resume

SUMMARY:

Logical, energetic and passionate professional working at all levels of complex environments with cross functional stakeholders and remote teams to consistently exceed expectations.
Ability to manage and lead critical activities during a project or within larger environments comprise of external vendors, support groups, third parties, SAAS and more.
Extensive experience in troubleshooting, problem solving and process improvement.
Proficient in Agile methodologies (Kaizen, Kanban, Lean, Scrum).
Project Manager on large scale implementations.
Lead multiple teams across the country.
Bilingual English and French.
Core Strengths
Integrity and Honesty
Positive Attitude
Critical Thinking
Self - composed
Fast Learner
Rigorous
Team Player
Communicative
Results Oriented
Strong Work Ethics
Servant Leader
Workload Planning
End to End Thinking
Logical and Analytical
Mentoring, Coaching and Training
Evaluated and defined work estimates for large scale projects.
Led teams of technician and/or engineers in support and project roles.
Designed technical architecture and concept for complete end to end projects.
Application development life cycle and continuous improvement methodologies.
Health and Safety training specific to the office and the telecommunications industry.
Merit awards received on many occasions for highly visible projects with significant impact on the business.
Supervised knowledge transfer to/from solution delivery, the external service provider and support groups.
Business solution testing scenarios composer to alleviate end user impacts and migrations to production environments.
Managed critical and high priority issues affecting business, including customer engagement, escalations and critical incident management. Generated fast and efficient resolution outcome.
Ensured all processes and standards are followed in the day to day delivery of projects and support services, including guidance to external providers.

PROFESSIONAL SKILLS (TECHNICAL):

MS Office Suite: Access, Excel, One Note, PowerPoint, Word

Operating Systems: DOS, FTP, SFTP, SSH, Telnet, Unix, Windows

Coding: HTML, MySQL, Python, VBA, XML

Transport: Adtran, Alcatel, Bits Clock, Cisco, DTN, EPAP, Juniper, OPTERA, SS7, STP, TLAN

Miscellaneous: Blockchain, BNSM, JIRA, Mirador, Photoshop, Realtimeboard

PROFESSIONAL EXPERIENCE:

Project Manager / Scrum Master / Specialist

Confidential

Responsibilities:

Leading multiple RAN projects; hosting daily meetings; coaching a team of 20+ employees.
Led the development of a tool to automate site creation following MTS acquisition; considerable savings over time.
Scrum Team Lead in a large-scale project that helped automate the creation of sites (hSON PnP); this allowed to cut down in truck rolls.
Weekly PDCA to identify waste and process improvement; reduced script creation time.
Responsible for training the team after changing the ticketing / notification system (from TMS/JANS to BNSM).
Created a DevOps team to develop the self-sufficiency of technicians and organize the transfer of knowledge.

Manager - Transport & Signalling

Confidential

Responsibilities:

Responsible for the performance and development of a team of 7 technicians.
Created a DevOps team to improve work efficiency on a national platform.
Participated in the hiring and training of new employees to speed up the integration time.
Centralized and documented the transport network to a single tool; this improved access to information and reduced impacts during outages.

Technician / Senior Technician

Confidential

Responsibilities:

Responsible and SME of multiple systems across the country.
Led the large-scale migration of 12 Media Gateways; cost, logistic, testing, training, procedures and execution.
Created a database for tracking the national inventory of network cards.

Workload Coordinator / Data Analyst

Confidential

Responsibilities:

Planning the network activities for the team; resource management; analyzing data and reporting to the management.
Created a tool to query and display the database for upcoming activities.

Technician

Confidential

Responsibilities:

Second level support; maintaining, upgrading and troubleshooting the wireless Confidential .
First level support; monitoring the wireless network.

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