Objective

To obtain a challenging position that will utilize my Project Assistant, Telecom Specialist, System/Network Administrator, and Technical Support Specialist experiences that will allow me to demonstrate my good leadership abilities and provide quality service that will fulfill my personal goals.

Qualifications Summary

Windows NT Server, Windows 2000-2003-2008 Advanced Server, Exchange 5.5, Novell 4.91, AS/400,Unix/linux, Windows 9x, NT, 2000 workstations, Remedy, HP Open-view, Lotus Notes, Tivoli, Sidewinder Fire Wall, Barracuda Spam Filter, Check Point, Office 9x, 2000, Cisco routers, DNS, WINS, DHCP, TCP/IP, HTTP, IIS, Proxy, Citrix, Palm, Printers HP, Xerox ,Canon, Tektronix , PC's Compaq, Dell, HP, IBM, Gateway, Lenovo , Laptops Dell, Gateway, Toshiba , MAC, Cable installation Coaxial, Fibre-Optics, UTP , Planning and Designing Network Infrastructure, RAS Servers, Deployment and Staging, MS Project 98, MS Project 2000, Veritas Backup-Exec, Net Backup, Tanberg 6000 Video Conferencing equipment, Commvault Backup Software. OTDR, FLUKE, NOYES, and various testing equipment.

Work History

Confidential

Unified Communications Service Desk UCSD NOC

• Developed, planned, authored and managed the implementation of all processes for cross functional business units in a matrix-management environment developed diplomatic solutions to multi-vendor and partner processes to meet SLA Service Level Agreement , SLO Service Level Objectives and contractual agreements coordinated activities and processes amongst different vendors for on-time / on-budget equipment provisioning and ensure vendor compliance reviewed SOW Statements of Work to ensure alignment between business objectives, technical goals, and legal compliance.
• Manage/Supervise daily operations and implementations of the Unified Communications Service Desk NOC for second day support of IP phone deployments to the US Court sites around the US, Guam and Micronesia.
• Worked on proxy servers.
• Report and develop metrics and KPI result to AT T upper management and the Administrative Offices of the US Courts.
• Oversee a team of engineers' troubleshooting issues with IP telephony, Netware, Novell Server, CUCM, CUPM, UCCX, CISCO Switches and Routers.
• Coordinate efforts with the Operations Tools team for monitoring AT T's IPT network using IONIX, BMC Remedy and CLARUS.
• Field escalated calls from NOC/SOC, analyze and elevate trouble tickets in a timely fashion related to all aspects of security, network, hardware, and voice/IPT environment. Stayed abreast on trends to ensure proactive attention to potential issues or concerns. Collaborate with engineers, system administrators, architects, and other key stakeholders for analysis, knowledge and best practice sharing, and timely resolution is essential.
• CUCM 8.5 ,CUPM 8.6 and UCCX experience
• Responsible for creating RCA's.
• Attend daily IPT PM, Daily IPT Broadcast and Cutover Conference calls.
• GPS Global Provisioning System to support Used by AT T and affiliate Telco's to provision and assign circuits, CPE, VIC, VWIC.
• Assigned to the routers, switches Voice elements Voice gateways.
• Update and close GPS tickets for IPT, VOIP sites on both Soft/Hard MACD and VIC/VWIC, service dates, cut over dates, updating configurations, Test turn ups ETC.

Confidential

Print/Systems Administrator

• Act as the primary print administrator in the Microsoft environment for the Inter-American Development Bank. Responsibilities includes: installation, configuration and maintenance of the complex infrastructure environment.
• Work with various network and system groups utilizing middleware tools for troubleshooting, integration and operational readiness. Including: other protocols and services in a Windows XP/Vista/07 and Unix/ Linux environment.
• Other responsibilities include: configuration, maintenance, monitoring and troubleshooting of web services, network, and servers that make up the enterprise print infrastructure.
• Provide technical expertise delivering solutions for the following projects Uniflow and WebCRD systems . Serve as lead technical consultant for group's technical support analysts, also help Migrate Windows 7 on the Uniflo server.
• Plan and organize print infrastructure projects of a moderate to high level of complexity, advise and resolves complex issues that may occur within the print infrastructure.
• Develop Application and operational processes needed to model, integrate, automate and manage efficient and flexible business processes. Weekly setup Video Conferencing with various vendors to assure systems productivity is up to IADB standards.
• Act as a liaison that will define requirements or determination of problems for other technical groups, and support the planning and implementation of production infrastructure changes.

Confidential

Unix/Linux Systems Administrator

• Evaluated, tested, installed and modified networks and stand alone PC's, work station systems and applications. Evaluated and test vendor supplied software packages to determine compatibility with existing systems, and use suitable for organizational need. Enter commands into PC or network to place new applications in production status and upgrade existing applications Patches . Maintained Active Directory/Exchange servers
• Installed, maintained, and coordinated the use of employee's or customer's Local Area or Wide Area Network LAN/WAN on Unix/linux base servers. Active Directory and Exchange 2008/ Cisco servers/routers 2600-3300 series Firewall/Sidewinder/Barracuda Spam filter, DMZ layer configuration in relation to security and other protocols and services in a Windows XP/Vista/07 environment. Evaluated hardware, and software, including peripheral output, and telecommunications equipment. Enforced security procedures including intrusion test. Troubleshoot and resolve computer problems, implemented and coordinated network policies, procedures and standards. Responsible for maintaining complex network of 21 users of the Credit Union.
• support of fundamental technologies such as DNS, SFTP and FTP, SMTP, SNMP, LDAP, SSL, SSH, TCP, UDP, IP, RAID, TFTP, BOOTP, DHCP, Kerberos, and SMB and CIFS.
• scheduled backups and downtime with all users. Maintain data files and control procedures for a system of networked PC's that are linked to a host server. I was also responsible for systems security and data integrity. Assigned passwords and monitored use of resources. Back up files as required.
• Brought the Firewalls up to date through hardware refreshes.

Confidential

Senior Information Technologist

• Assisted in the design and configuration the Lan/Wan infrastructure, consisting of multiple T1 and T3 lines, Cisco routers/ Cisco switches, Load balancers, Dell and Sun servers.
• Assisted in the design of Internet connectivity infrastructure for meeting bandwidth requirements. This involved negotiating with ISPs, switching from T1 to Flexible T3 lines and configuring/replacing existing Cisco 1605 series routers with Cisco 3640 routers.
• Optimized performance of the WAN network consisting of cisco 45/55/6500 switches by configuring VLANs.
• Worked with Cisco catalyst switches 5xxx, 4xxx, 29xx, 19xx, and RMS and Cisco Routers 7500, 7200, 4000, 3600, 2600, 2500 series.
• Implemented the Checkpoint Firewall4.1 to protect authenticate local-net and DMZ. Managed the VLAN on the switches and VPN on the firewall, and provided network diagram using Visio, Excel and Word

Confidential

Telecommunications Specialist

• Installed, troubleshoot, repaired, tested, and maintained telecommunication and IT equipment for Department of Defense DoD Projects.
• Kept equipment and materials that included Fiber Optics, Voice and Data lines Splicing tools, Punch down tools, ISDN Connections, Patch Panels, jacks, and Lantek tools that are associated with the testing from end to end Cables included 25-pair to 200-pairs .
• Conducted all work done at the Pentagon involving both Fiber Optics and Copper and was involved in the transition from the PBX system to the VOIP using the Nortel phone system, which include setting and configuring phone systems. Installed video conferencing equipment including Cat5,Cat6,fiber optics, Video racks, Monitors, and all end to end connections.
• Coordinated and executed all jobs, including government red phones, per customers' requests, and reviewed system specifications, configurations, test procedures and documentation to verify proper functionality, standardization, and compliance with DoD instructions for the certification of IT systems.
• Designed, documented, developed, modified, tested, installed, implemented, and supported existing systems and new applications computer software DoD systems.
• Coordinated and provided technical guidance and direction for interoperability certification and assessment to IT Systems and DoD systems.

Confidential

Support Engineer

• Coordinate and execute all jobs, including Government Red Phones
• Coordinate many job project that included the insulation of both Fiber optics, ST,SC,MTRJ,LC,FC end terminations, Patch cords, Twisted pair CAT3,4,5,6 and ABF, also single to12 strand fusion splicing.
• Terminations also included testing from end to end using various testing equipment

Confidential

Computer Operator

• Operated and monitored computer equipment and performed routine tasks to maintain computer equipment and their peripherals.
• Observed and managed the equipment/error messages display monitor to detect faulty output or machine stoppage.
• Initiated any tape processing, reel to reel or tape cartridge assisted users with telephone or in person request such as rebooting terminals remotely using Pc Anywhere.
• Reset user passwords and removed lockouts on user's accounts, also monitor web sites via PC anywhere.
• Monitored and processed all print jobs for IPL systems, backed up systems such as: IBMOS/390, Cisco Routers, Jes2, MVS/JCL, ESA Unix/COM, VPS, VTAM, CICS, TSO, GWT, and setting initiators on a weekly basis.