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Scrum Master Resume

3.00 Rating

Dallas, TX

SUMMARY

  • Scrum Master with nine (9) years of experience in the complete Software Development Life Cycle (SDLC) using Agile and Waterfall Methodologies
  • Defined, documented, negotiated, and maintained product/application release roadmaps
  • Analyzed risks before moving the changes to production
  • Developed and followed agile project management plan (agile ceremonies)
  • Identified cross functional dependencies, monitored and tracked release milestones
  • Responsible for communicating all key project plans, commitments, and changes including requirements, QA plans, schedules, and scope changes
  • Worked with senior management, business and release management to understand the vision of the products, prioritized and developed software release planning
  • Conducted scrum daily standups, product backlog, Sprint planning, Sprint review and Sprint retrospective meetings
  • Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per the calls and customer satisfaction/retention
  • Defined, collected, analyzed, and presented release project metrics on a weekly basis
  • Drove agile methodology adoption
  • Managed all phases of full life - cycle implementation projects, including; initiation, planning, design, development, testing, user acceptance and deployment
  • Built and maintained excellent client partner relationships
  • Maintained and published agile metrics and regularly reported to business leadership
  • Developed business transformation roadmaps to scrum using the SAFe framework
  • Experience with release management and/or program management for mid to large size development teams
  • Analyzed business process and functionality, requirements translated them to system requirement specifications and developed functional specifications for the business process refinement and automation
  • Oversaw testing lifecycle within the Web, client server and Mainframe environment
  • Developed user interfaces and requirements sessions, requirements gathering, data modeling, feasibility studies, scope documents and requests for proposals
  • Worked to achieve the operational excellence by adopting ITIL service management best practices that are applicable within the change management process

TECHNICAL SKILLS

Primary Skills: ITIL V3.0 Certified, CSM Certified

Languages: C, Core Java, Shell Scripting

Scrum Tools: Middleware Technologies

Version One, Rally: WAS 6.1, WAS 8.5, MB, MQ, MW

Frameworks/SDLC Methodologies: Waterfall/Agile (Scrum)

Operating Systems: Windows 98/XP, Windows 7, Windows 2000, UNIX and IOS

Databases: Documentation

Oracle, MySQL: Lotus Notes, SharePoint

Tools: HP Quality Center, HP Service Manager, Jira, SPLUNK tool

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Dallas, TX

Responsibilities:

  • Developed and followed agile project management plan (agile ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority
  • Conducted scrum daily standup, product backlog, Sprint planning, Sprint reviews and Sprint retrospective meetings
  • Determined the team capacity (velocity) from historical data. Created work break down structure (user stories) and corresponding activities (tasks)
  • Monitored the project progress and shared the information with the stake holders. Identified and mitigated team risks and impediments (blocking issues and critical defects) on a daily basis
  • Worked with Sr. Management including business and release management to understand the vision of the products, prioritized and developed software release planning
  • Communicated the progress to the Sr. Management thru “burndown charts.” Monitored the quality through metrics and mentored teams through the project management process
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
  • Worked closely with product owners and coordinated product backlog grooming and story estimation
  • Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per calls and customer satisfaction/retention
  • Conducted user interviews to help identify and understand different processes for each user while simultaneously identifying their pain points
  • Identified potential project risks and helped develop a mitigation plan to resolve potential issues
  • Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product
  • Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items
  • Tracked burn down issues and progress in Version One
  • Improved team velocity by incorporating capacity planning into sprint planning sessions
  • Implemented issues tracking in Version One to effectively track impediments against user stories
  • Functioned as a scrum master for 14 releases, each delivered on time with no critical bugs released to production
  • Managed impediment backlogs and motivated team members to identify the necessary actions
  • Developed and maintained stakeholder communication plans to inform stakeholders of deployments
  • Presented to the executive teams and other departments the current business needs, order of priorities and expected delivery dates for products that would fulfill the business needs
  • Helped with overall coordination of product management deliverables in the scrum execution process in addition to communicating status to stakeholders and upper management
  • Developed business transformation roadmap to scrum using the SAFe framework
  • Advised management on particular projects to ensure the best decisions were taken
  • Maintained continuous alignment of project scope through difficult environments
  • Facilitated iteration planning meetings and coordinated the release management activities for deployments
  • Responsible for setting baseline schedules and managed the project teams to meet established milestone dates
  • Communicated necessary information with project teams, stakeholders, sponsors, legal counsel, and third party vendors to meet deadlines, control scopes, and managed project risks. Communications included presentations to groups of over 200 attendees
  • Collaborated with QA peers on test case reviews and continuously improved the test approach and design
  • Proactively communicated any risks, designs and quality issues, or increase in scope/time required to ensure projects remained on track
  • Monitored and managed dependencies on other teams and external projects to ensure the potential issues were resolved

Environment: WAS 8.5, Mule, Service, Application, J2EE, and WSRR

Scrum Master

Confidential, Bloomington, IL

Responsibilities:

  • Managed all phases of full life-cycle implementation projects, including initiation, planning, design, development, testing, user acceptance and deployment
  • Organized and facilitated project planning, master leading daily stand-ups, Sprint planning, Sprint reviews and Sprint retrospectives utilizing Version One
  • Initiated escalations within the organization to resolve project issues and mitigated risks
  • Managed changes in project scopes, identified potential crises, and devised contingency plans
  • Managed full SDLC, from ideation, to discovery and execution to deployment
  • Championed agile concepts and methodologies outside of the software development teams, leading to the adoption of agile project management practices in new areas such as IT infrastructure planning and management
  • Led and coached product owners to improve story writing, feature discoveries, and requirements gathering process leading to an increase in customer satisfaction and a decrease in time-to-delivery
  • Led teams with no dedicated QA resources to in corporate Test Driven Development (TDD) and continuous delivery practices leading to an increase in the quality of delivered products and a decrease in production defects
  • Managed deployment to the production environment
  • Removed obstacles for the teams by escalating an issue to leadership resulting in early delivery of customer issue solutions
  • Coached new SM and trained global teams, which resulted in early delivery of projects and reduced process waste caused by the lack of common understanding
  • Tracked metrics and communicated project progresses to project steering committees
  • Built and maintained excellent client partner relationships
  • Managed burndown charts and motivated team members working toward goals
  • Monitored the project progress and conveyed information to stake holders. Identified and mitigated team risks and impediments (blocking issues and critical defects) on a daily basis
  • Worked with Senior Management, business and release management to understand the vision of the products, prioritized and developed software release planning
  • Held retrospective meetings to guide cross functional teams to improve future sprints for success
  • Mediated conflicts, fostered teams and coached individuals, improving team dynamics
  • Prioritized product backlog for grooming and sprint planning while the product owner was absent
  • Worked with the stakeholders and product owners developing release plans
  • Instigated and promoted strict guidelines of QA practices and regression testing
  • Transitioned the teams from Waterfall to Agile. Walked through the definition of done and provided guidance as an agile coach
  • Conducted backlog reviews, sprint planning, customer reviews and retrospectives for two teams during a con-current four week sprint cycle
  • Led daily scrums and scrum of scrums to communicate the current day’s goals, previous day’s achievements, and any impediments or concerns in an agile scrum environment
  • Managed global teams by utilizing tele presence meetings and standard calls
  • Facilitated distributed project teams and all aspects of agile/scrum development, including daily standups, iteration and release planning, retrospectives, demos and daily work
  • Ensured cross-functional coordination between product owners, analysts, developers and QA early and often, and removed barriers and blockers for the team
  • Assisted the product owners and business analysts with backlog creation and grooming
  • Maintained and published agile metrics and regularly reported to the business leadership
  • Coached and mentored team members, stakeholders and leadership on the benefits of agile and scrum
  • Responsible for coordinating bi-monthly releases of software, including planning and quality assurance
  • Provided recommendations to the agile center of excellence on improving the agile processes and practices
  • Involved in high level time, budget estimations and updates for all key stakeholders including the products team and upper management
  • Identified the key components and integration touch points for component testing and end to end system testing based on design reviews
  • Handled scoping and implementation of customized testing solutions
  • Worked with testing teams to identify recommendations for the current and forecasted testing requirements and strategies centered on an improved return on business
  • Closely tracked the iteration progress reporting velocity and managing capacity

Environment: WAS 8.5, HOST Mainframe, Auto flow, Cognos Reports, Mule, Service, Application, J2EE, and WSRR

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