Summary

• Well accomplished, results and detail oriented professional, with proven leadership expertise in Project Management and Consulting arenas with a wide ranging experience in government, telecommunications, airline, and banking with a working understanding of management and business processes, finance, marketing, customer service, information technology and telecommunications.
• Exhibits strong focus on achieving revenue supported by extensive experience negotiating and managing vendor and service contracts. Exercises strategic perspective and long-term vision, coupled with proven execution of initiatives.
• Highly organized individual, able to prioritize and multi-task efficiently.

Objective

• Always deliver value through competence and efficient service
• Ensure client satisfaction through consistent quality delivery
• Establish an effective partnership with my client

Strengths

• Project management of large-scale, mission-critical projects involving multiple vendors and spanning multiple locations maintaining an excellent record of on time, on budget
• Development of Business cases, proposals, Requests for proposals, contracts
• Budgeting, cost tracking and management and risk accounting
• Successful track record assisting clients in the achievement of strategic and long term goals
• Leadership in turn around and startup situations
• Good communicator able to intelligently listen and communicate in the vertical and horizontal
• Demonstrated in out of the box solutions to challenges

Areas of Expertise

Professional History

Confidential

Program Manager

• Managed four initiatives for the office of Copyright:
• Electronic Copyright Office eCO Siebel CRM based solution for the registration and management of intellectual properties. Successfully managed roll out of Siebel upgrade and follow on improvement program.
• eDeposit Library wide initiative for the transition from hard copy works to digital format for archiving and distribution.
• Catalogue Card Digitization Initiative to create a public accessible digital archive of intellectual property registration cards dating back to 1870.
• Licensing Royalty Management System Initiative for the management of the distribution of royalties due to the use of intellectual property. Project at acquisition stage with significant focus on BPM/CRM.

Confidential

Management Consultant

• Review of BIA's Oil Gas royalty distribution business processes in light of a technology upgrade BPM
• Assist BIA management in identifying improvements in business efficiencies and policies and procedure recommendations using the appropriate modeling and analysis tools
• Ensure BIA achieves the benefits from the technology upgrade
• Assist BIA in developing training material.

Confidential

Senior Project Manager

• Managed successfully to completion two Independent Verification and Validation IV V projects. Mission critical applications developed by third party were analyzed and tested applying IEEE standards for software development. Findings and recommendations were submitted to the client. The driving documents and artifacts were also reviewed with subsequent recommendations delivered.

Confidential

Senior Project Manager

• Provided consultancy and project management services to the OIG in various capacities leading to a single source 3 year contract for additional services
• Assisted in the budget setting and financial performance of project including OMB 300 filings
• Developed Tender and Request For Proposal documents
• Assisted in the development of contracts with the Dept. of Commerce Contract Management Service
• Tracked and monitored third party contracts for compliance and performance Independent Verification and Validation of vendor contracts
• Tracked and monitored vendor Service Level Agreements
• Advised on the development of a new Information Architecture
• Advised on the development of a 5 year Information Technology plan.
• Developed a requirements definition document and the application design for a case management system.

Confidential

Management Consultant

• Served in various assignments providing consulting services lead development of distributed business systems
• Lead the design efforts in customer relationship management, telecommunications and IT
• Participated in Business Process Reengineering initiatives.

Confidential

Senior Project Manager

• Managed the successful development of GPRS/3G rating and billing system. The development followed SDLC methodology, ranging from Business analysis to deployment and implementation. The successful coordination of separate teams developing specialized modules rating, billing voice, billing VOIP and data, reports led to a timely delivery. Client satisfaction was assured by following rigorous testing, rollout and a complete training program.
• As part of my involvement, I instituted formal Software development methodology
• Implemented formal project infrastructure and tracking.
• Established project communications and tracking procedures.
• Analyzed business operations and systems requirements.

Confidential

Assignment - Director Marketing

• Developed and established infrastructure for marketing, billing and customer care operations for startup satellite telephony provider completed project within a very aggressive timeframe
• Completed plans for Commercial readiness, Business development, Marketing Strategy, Pre Sales Planning, Marketing events and product launch
• Created the relevant Business support departments and infrastructure
• Prepared and presented Business cases and plans, for board approval
• Rapid and successful implementation of the commercial section.
• Created a distribution network for user equipment and customer sign-up.
• Developed Products, pricing and customer incentive programs,
• Created a successful awareness program advertising campaign and marketing actions , resulting in significant Pre-Sales commitments.
• Established client focus in strategic planning and market research.
• Assignment - Senior Project Manager
• Project managed the implementation of a billing and customer care system in a multi vendor environment
• Prepared Requests for Proposal
• Participated in Vendor selection.
• Managed the development of reports using Crystal Reports and Oracle queries.

Confidential

Projects Director

• Program managed several projects and consultancy assignments in India for various clients in startup situations in GSM and fixed-line billing and customer care programs.
• Directed program involving multiple vendors and multiple locations.
• Managed proposal process, prepared recommendations, defined business processes, and developed technical specifications.
• Managed the development of an internet customer care application for Reliance GSM in Calcutta.

Confidential

Senior Project Manager

• Managed implementation and deployment of GSM Billing and Customer Care systems.
• Coordinated multiple vendors.
• Held accountability for business process definition, policy documents, operational policies and migration, BSS, CRM NOC interfacing , IN, RA, and traffic analysis.

Confidential

Senior Project Manager

• Project managed, successfully, projects of the order of 50M. Responsibilities, covering total project management, included development of Business cases, Business process redesign, and IT development project management.
• Corporate subscriber business reporting
• Customer Hierarchy Application Tool
• Business Government Data Warehouse

Confidential

Business Consultant / Project Manager.

• Assisted All Boxes Cartons in reaching a solution for growth and improved profitability
• Set-up and implemented efficient Sales Marketing department, successful tele-marketing strategy and rigorous cash flow management measures.

Confidential

Group Information Architecture Director /Principal Planning Consultant, Technology.

• Initiated and was responsible for implementation of major infrastructure projects
• Developed an integrated Information Architecture consistent with the Qantas Group business plan
• Participated in the rationalizing of the IT expenditure and enhanced information services to the business.

Confidential

Marketing Systems Consultant/ Project Manager.

• Implemented change in the use of IT resources in support business initiatives
• Implemented methodology for the development and implementation of marketing systems
• Developed new retail services systems plastic card and point-of-sales systems
• Developed products and procedures in support of product marketing
• Successfully implemented the Bank's first PC LAN for office automation.