SUMMARY

• MBA with over 15 years of Program & Project management/Business Analysis (PM/BA) experience & ability to demonstrate strong ‘Project Management’ capabilities and an uncompromising focus on Business needs.
• Responsible for managing assigned resources, effectively tracking budgets and financial forecasts, creating and tracking detailed project plans in MS - Project, effectively leading and facilitating project meetings as well as proactively controlling project scope, risks and issues.
• Strong Expertise in SDLC, Project Management and Testing Lifecycle Methodologies like Rational Unified Process (RUP), Waterfall, Spiral and Agile models with a thorough understanding of various phases like Requirements Elicitation, Analysis, Design, Development and Testing.
• Well Conversant with Implementation Validation and Change Control (IVCC) Management, Release & Deployment Management (RDM), Vendor Management use of wiki, gDrive, MS-SharePoint, livelink and other collaboration (including homegrown) tools.
• Well versed with Joint Application Development method, Rational Unified Process (RUP), Six Sigma DMAIC process methodology, Software-as-a-Service (SaaS), Cloud Computing, Service Oriented Architecture (SOA), web services using SOAP and REST, User Interface design, Rapid Application development and Agile/SCRUM Application development methods.
• Facilitated JAD sessions with Stakeholders, End-users, Project/Program Managers, Development & Quality Assurance teams and successfully gathered requirements through the JAD sessions, interviews, storyboards and workshops.
• Successfully analyzed requirements and translated them into functional specifications for the development team using various functional documentation methods such as UI Specifications, Use Case Diagrams, Activity Diagrams, Swim Lane Diagrams, Web Page Mock-ups and Wireframes, Screen Specification Document etc.
• Experienced with structured techniques including business rules, decision tables, UML modeling.
• Well conversant with SQL and database systems and concepts in order to analyze and evaluate various data sources. Good knowledge of Business Process Modeling and Business Re-Engineering.
• Experienced in creating Test Plans and Test Cases and have also been involved in maintaining the Test Matrix and Traceability Matrix to ensure that business requirements and functional specifications are tested and fulfilled.
• Experience in conducting Risk analysis, GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, CCAR, developing SOWs and ROI analysis.
• A good team player, self motivated with excellent interpersonal and communication skills. Have the ability to adapt to a new environment, able to prioritize and complete multiple tasks simultaneously thus being able to meet stringent deadlines. Skilled at learning new concepts quickly; work well under pressure and can communicate ideas clearly and effectively.

TECHNICAL SKILLS

Operating Systems: Windows 7, iOS, Android, UNIX (Solaris)

Databases: Oracle 8i/9i/11g, SQL server, Mongo DB, DB2, MS Access

Application Tools: COGNOS v10.2.2, Informatica v9.5, RBACx® Application v4.0

Project Management: Confidential PPM, Jira, Clarity, Confidential Agile Manager, Rally

Reporting & Tracking Tools: MS Office Project, Excel (Pivot tables, vlookup etc.), PowerPointWord, Visio, SharePoint, COGNOS v10.2.2, gSites, gDrive.

Testing tools: JMeter, ALM - Confidential Quality Center, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Sr. Program Manager

Responsibilities:

• Responsible for managing a matrix team of resources in various functions including Data Modeling, ETL, Report Development, Portal Development and Testing.
• Managing 2 tracks within Enterprise Financial Planning & Analysis (EFPA). One track is for developing reports at an Enterprise Level to replace various excel based financial reporting at various regional silos and the National level and the other track involves implementation of TM1 for budgeting and forecasting for the various regions within Kaiser.
• Engaged closely with the Business to firm up Portal Design, Report & Prompt Design, Security Design, Active Report Dashboard, clarification of data issues, Informatica Business Glossary & Lineage.
• Worked closely with the Data Modeling team to develop LDM and PDM (Logical and Physical Data Models) & with the Data Governance / Data Management (DG/DM) team to come up with a Business Glossary for Enterprise use.
• Responsible for engaging key Stakeholders for making various key decisions in the project including the use of Dynamic Cubes for Report Development.
• Initiated the MEC (Minimum Essential Coverage) Project which is related to the Affordable Care Act.
• Responsible for supporting the decommissioning the infrastructure of an entire region as it is no longer a part of the KP portfolio which included the decommissioning of several major applications.
• Evaluated and reported the true cost savings for the various major applications involved in the Decommissioning project by analysis the various components of the core production support costs.
• Managed Vendor contract/SOWs and tracked internal and external vendor deliverables to ensure that they meet committed scope, schedule and budget.
• Responsible for the ICD-10 program that requires business edits be created based on CMS MLN Matters Article #MM7492 regarding claim splitting based on bill types for claims that span the ICD-10 implementation date.

Confidential, Palo Alto, CA

Sr. Program Manager

Responsibilities:

• Responsible for 5 diverse projects under the umbrella of an innovation program initiative and the program was the early adopters of new technology initiatives within Confidential using the Confidential internal release and deployment methodology (RDM).
• Worked on Confidential Propel Software Productization which provides a cloud based ( Confidential Helion VPC) modern portal, service catalog, knowledge management, news feed, and open service exchange.
• Responsible for a project that involved migrating an existing IBM legacy application with all the functionality and datasets which were of Entity Essential Criticality to another datacenter, conduct site-to-site failover tests and decommission legacy application hardware.
• Responsible for creating a mobile App (Android and iOS platforms) for a support group within Confidential which included the entire process of coding, testing, debugging, reviewing and submission of the App to the App store account for approval and release.

Confidential, South San Francisco, CA

Sr. Project Manager

Responsibilities:

• Responsible for working with the Medical Affairs (MA) group to upgrade a component of the Confidential website and also develop a mobile app (for iOS and android devices) for various Confidential Medical Information related services.
• Developed a Request for Information (RFI) document and RFI Scorecard to evaluate various vendors for developing a solution for integrating videoconferencing into the Confidential Medical Information Solution. Worked with various vendors including Medscape (WebMD), Sermo, ePocrates for integrating the Confidential Medical Information services with the vendor websites and application.
• Responsible for creating a mobile App (iOS and Android) for the MA group which included the entire process of coding, testing, debugging, reviewing and submission of the App to the App store.
• Worked closely with the project BA in developing the User Requirement Specification (URS), Functional Specification Documents (FSD) for the Site Design, the iOS application and UAT test scripts.

Confidential, San Jose, CA

Sr. Project Manager

Responsibilities:

• Worked on multiple projects including Cisco HealthPresence (CHP) Home Telehealth Project, Healthcare Services Exchange (HSX) Project (Cloud initiative) using Agile methodology.
• Created a Project Charter to define the Cisco HealthPresence (CHP) extension to Home Telehealth as a part of the Phase I of a pilot project. Lead a cross-functional team through the Cisco Waterfall SDLC (CPDM) to ensure all the requirements including legal, safety and compliance are adhered.
• Lead the multifunctional, global project teams and tracked progress against baseline schedule and controlled costs to ensure projects are completed within approved budget.
• Developed a business case for Corporate Campus Use Case using CHP to include the ROI analysis.
• Created a SFDC (Sales Force dot com) playbook to document a process for uploading customer pipeline forecast data into SFDC and generating reports. Developed budgetary quotes for the CHP solution, SOW, financial analysis, sales tracking, safety, compliance and other duties.
• Created the BoM for CHP 2.0 which included the Day1 and Day 2 services ( PDI - Planning-Design-Implementation, TSS - Tech. Support Service, CAS - Custom Application Support, BU/Telemetry Support, RMS/CROS - Proactive as well as Reactive Support Models)
• Created a CHP playbook to document the various Healthpresence solutions, the various use cases, the SWOT analysis, the sales orderability process, PDI and the various Cisco support systems.
• Lead the High Availability / Disaster Recovery (HA/DR) effort with Engineering on the Work Flow, Planning, Design and Implementation and also the Test Plan Set-up for the HA/DR failover test.

Confidential, South San Francisco, CA

Sr. Project Manager

Responsibilities:

• Worked with the gCOI architect and other stakeholders in developing the Business Plan, and creating a User Requirements Specification (URS) document for creating a temporary staging table to consolidate the HR attributes from Confidential and Roche to be used by downstream Projects.
• Analyzed and designed the requirements for a new system based on meetings with various stakeholders. Evaluated the various source feed files (LDAP, PeopleSoft - Roche USA, PeopleSoft - Confidential, EIM database) for the various attributes required by the downstream projects.
• Consolidated all the required HR attributes to be used in the temporary staging table. Carried out data mining of the HR attributes to associate with existing Business Roles within RBACx application.
• Conducted walkthroughs of the URS to obtain sign offs from the various Business Stakeholders. This
• Documented and delivered Functional Specification Document (FSD) by creating Use Cases as necessary to meet project objectives and defined exhaustive business rules.
• Worked closely with the technical lead to develop the Technical Specification Document to document Source to Target Mapping (STM) for the ETL workflows, Business Rule validation as per FSD and in creating Transformation Rules.
• Provided gRemedy support as required to the AMT team to further analyze and categorize root case. If not a Role Management issue, helped to identify the source of the problem (Portal, WAC - BO, SFDC etc.).

Confidential, San Francisco, CA

Engagement Manager

Responsibilities:

• Worked with the Sr. Program Manager & stakeholders in developing the Business Plan, Initial Project Charter, financial projections, cost benefit analysis & Business requirements document (BRD).
• Analyzed and designed the requirements for a new system based on the Rational Unified Process (RUP) methodology and Six Sigma DMAIC process methodology.
• Involved in project planning to schedule deliverables. Interacted closely with SMEs and created and maintained task plans in MS Project to manage schedules, deadlines, resources and collaborate on the project ensure on-time project delivery.

Confidential, Ann Arbor, MI

Sr. Business Analyst

Responsibilities:

• Responsible for the UI aspect of the mortgage.com application ensuring that the UX designers understood the requirements from the business team; driving the meetings with the business team for the wireframe mockups, content and evaluation.
• Evaluated Vendors for COTS including Bankrate.com, Leadfusion and selected Leadfusion to provide tools like Calculators (Mortgage, Home equity, Refinancing calculation and Debt consolidation), Education Center and Mortgage News. Worked with the developers to come up with a rapid prototypes for the calculator, Education Center and Mortgage News to ensure ease of integration.
• Conducted JAD sessions to refine prototypes, prioritize and time-box use cases.
• Interviewed clients and defined functional and non-functional requirements, captured in Requisite Pro. Introduced Web 2.0 concepts like AJAX (type ahead feature, rich internet text, auto fill etc.) to make the end product user-friendly. Participated in discussions with the senior management to create a team collaboration workspace for interaction of peers using Web 2.0 architecture.
• Created dashboards, metrics, analytics, goals, alerts using Business Objects XI enterprise edition.

Confidential, Benton Harbor, MI

Sr. Business Analyst

Responsibilities:

• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving cross-disciplinary team of strategic consultants, technical engineers, information architects, creative designers and data analysts to approach the challenge from multiple perspectives to deliver a comprehensive strategy.
• Well-conversant with Order-to-Cash process within SAP and its integration with the web world application. Implemented basic SQL queries for QA testing & report/data validation.
• Extensively involved in documenting the test cases and test plans with the testers to see for all the functional and systems requirements. Performed UAT with the client business team.

Confidential, Auburn Hills, MI

IT Manager

Responsibilities:

• Well conversant with all the components of ASAP methodology (Business Process Blue-printing) used in a full life cycle implementations. Worked in different sub-modules like G/L, Payables (A/P), Receivables (A/R), Asset Accounting (A/A), Cost Center Accounting (CCA), Profit Center Accounting (PCA).
• Configured a company code, posting period variants, opening of posting periods, fiscal year variants, field status groups, document ranges, tolerance groups, and assigning the variants to a company code. Involved in transferring legacy data from excel to SAP (R/3 4.6c) using LSMW.
• Configured Accounts Payable (A/P) settings including vendor account groups, payment terms, house banks, bank accounts, reason codes, check lots. Configured automatic payment program.
• Worked with the implementation team for integration of the MM & SD modules with FI.
• Involved in configuration of Asset Accounting (A/A) with all the functionality including chart of depreciation, depreciation areas, tax code, depreciation key, depreciation posting rules and screen layout, Asset Classes, Asset Master Records. Carried out lockbox configuration, set up house banks, defined lockbox accounts at house banks, lockbox posting data & tested the lockbox functionality.
• Maintained controlling area, version, number ranges for CO documents, configuring and customizing the cost elements, creating cost centers, standard hierarchy, cost center group, cost element group and activity type planning. Set up assessment and distribution cycles.
• Developed a Long Range Plan (LRP) to optimize synergies from U.S. and European operations.
• Implemented the out-sourcing of components by undertaking make-buy studies (resulted in an annual cost savings of over $6M). Performed CAPEX planning & conducted competitive benchmarking.
• Initiated cost reduction workshops in collaboration with teams in various functional areas including Engineering, Advanced Manufacturing & Purchasing teams on a LRP, which generated potential annual cost savings of ~ $24M. Conducted Comprehensive Capital Analysis & Review (CCAR) for the Program.
• Tracked & monitored risks & opportunities (R & Os), target deviations, periodically reported CI (Cost & Investment) of various product programs, conducted scenario analysis for programs.
• Tracked Program budgets to ensure that variances are identified, investigated and addressed.