SUMMARY

• Over ten years of experience in advising fortune 500 clients for program, process, product management.
• Extensive knowledge of technology in financial services and healthcare insurance industries.
• 6+ years extensive experience of working in Health Informatics ranging from playing a key member role in healthcare implementation team to managing a full life cycle implementation of Hospital Information System (Trakcare) at some of the major hospitals in India and abroad.
• Skilled in facilitating overall sales and business development process with experience in identifying new leads and opportunities; Skilled in developing responses to RFPs, marketing materials such as brochures, financial metrics management and budget forecasting.
• Expertise in Pre - Sales demo, studying and analysis of existing workflow, conducting requirements analysis from clinicians and non clinical end users, creation of functional specifications documents and user stories/ scenario based case study, configuration of the clinical and non clinical modules, as per project scope and client expectations, preparation of users training manuals, user training, go live and post implementation support.
• Extensive knowledge of process improvement, new product development and new business development.
• Well versed with the fundamentals of Business Process Reengineering for streamlining operations related to compliance systems.
• Expertise in assisting senior management in strategizing, solutioning and executing strategies.
• MBA from Carnegie Mellon University, PMP from Georgetown and Bacherlors in Engineering from NIT India.

TECHNICAL SKILLS

• Amazon Web Services
• Windows Azure
• SaaS
• .Net
• Single Sign On
• Business Intelligence iOS
• Android
• Mobile mHealth
• Connected Medical Devices
• Integration
• AWS
• New Relic
• Github
• HTML5
• Java
• SQL
• PL/SQL
• MS-SQL Server
• Oracle
• ETL
• SQL* Plus
• C
• C++
• Java
• MATLAB
• SAS
• OBIEE
• JIRA
• Sharepoint
• Quality Center
• MS Visio
• Java
• SQL Server eViews
• MS Project
• JIRA
• Rally Dev
• Adobe Photoshop
• Data Management
• CRM
• Database direct marketing
• PMP
• HIS
• Citrix
• SQL Server
• HL7.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Program Manager

Responsibilities:

• Helped the client initiate and manage the overall engagement by providing project management support.
• Led the client teams in responding to Underwriting and Enterprise Centralization Decommission RFP of $10M. Research and prepare written responses to RFPs. Review RFPs, coordinated with the Staff VPs and portfolio directors and presented the RFP to stakeholders and granted $5M project for a year on decommission of legacy claims and membership systems.
• Assisted in defining solution and roadmap for underwriting enterprise business intelligence solution.
• Led the project team in solutioning, planning, pricing and staffing for enterprise transformation.
• Liaison with Business and Technology to provide staffing and resourcing support for critical issues.
• Assisted in generating a new business of $5M for Enterprise Reporting Solution.
• Led data governance, data architecture, ETL, BI process for Claims, Membership and Provider areas.
• Led WBS, lean SDLC waterfall process and agile development methodologies.
• Led executive presentations, cost estimations and program status reports.
• Review project goals, write project requirements, design strategy, contingency plans and resource allocation.
• Review and approve project plans, business requirements, technical specification documents and project documentation.

Confidential, NYC, NY

Product Manager

Responsibilities:

• Led the client project management teams, product management, marketing and sales departments in writing, reviewing and responding to RFPs and creating RFPs requesting feedback from external vendors and third party systems.
• Assisted executives in integration and rollout of legacy based clinical products with the new cloud based clinical platform design and reporting key operational metrics. Helped sales team through product demos, trainings and web sessions increasing customer adoption by 300% over 10 months. Designed and developed a metrics driven approach to monitor the project statuses, release schedules and program effectiveness.
• Produced project status reports, managed the team and resolved day to day issues with emphasis on SDLC. Managed cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Assisted in creating high level user stories and low level scenarios using the github tool. Also created high level MRD documents for user management of our clinical Electronic Data Capture platform. Assisted the UX team in designing and developing the portal expanding to Clinical Research Associate and Physician.
• Facilitated in creating agile stories, tasks and scrum meetings. Helped the team in delivering the product on time. Facilitated requirements planning, analysis and design sessions.
• Assisted in designing and developing metrics for monitoring health of the single sign on platform. Maintained and supported systems for generating automated metrics, testing, debugging, audits and disaster recovery.
• Assisted marketing in drafting marketing messages for the new product. Assisted the Professional Services team to expand our customer base through product demos.
• Helped in the pricing strategy for clinical cloud platform using value based benefits model for more than three different products: Investigator Portal, ePRO and Single Sign On solution. Liaised with the implementation of value based pricing model with key executives on product strategy, competitor analysis and facilitate buy-in of proposed solutions.
• Helped in customer engagement management, co-design of new product development using focus groups and analytical based techniques for new product development. Manage day-to-day interactions with executive clients and sponsors. Develop and maintain contact with top decision makers at key clients. Contribute to the development of proposal pricing strategies.
• Advised on an array of new healthcare performance improvements initiatives in areas such as Physician Engagement, Master Data Management and Business Intelligence to cut costs by 25%.
• Patent filed METHOD AND SYSTEM FOR GENERATING A MASTER CLINICAL DATABASE AND USES THEREOF - 14/066,421 for an application of a system design for improving clinical site performance using financial, operational, customer engagement metrics and user experience design.

Confidential, Pittsburgh, PA

VP of Product Development

Responsibilities:

• Led the client project management teams, product management, VP of marketing and sales departments in writing, reviewing and responding to RFPs and creating RFPs requesting feedback from external vendors and third party systems. Successfully awarded a multi year contract for 43 pharmacy centers to roll-out the product.
• Created iPhone and Android applications: Myfoodcoach, Myexercisecoach and MydiabetesCoach.
• Conducted market research analysis, competitive intelligence analysis, identified new business opportunities created business cases in alignment with business strategy.
• Conducted customer segmentation analysis and created data clustering to derive key customer behavior profiles. Helped in the product development process and ICD-9 and ICD-10 conversion project.
• Assessed impact and risk analysis of FDA and HIPAA regulatory frameworks on the product, process and IT architecture. Provided risk analysis metrics for the IT personnel.
• Conducted focus groups, SME interviews, and brainstorming and JAD sessions to derive customer needs.
• Analyzed new projects; conduct cost benefit analysis to understand revenue impact and the ROI of new investments. Report to senior level management.
• Created data analytical models to derive key insights on improving customer satisfaction, experience and revenue growth.

Confidential, San Francisco, CA

Strategy Consultant

Responsibilities:

• Assisted senior management in on the product roadmap using data analytics (Social Media, Mobile and Search).
• Assisted in gathering complex business requirements from CIO level executives and create insights to help improve customer service, satisfaction and revenues.
• Assisted clients in preperation and production of client presentation material.
• Helped in analyzing terabytes of Facebook, Google+ and Bing search social network data using SAS, SPSS and SQL using data modeling, data analysis, ETL, regression, statistical modeling to identify customer experience patterns, correlation analysis, regression modeling, predictive modeling and cannibalization of complementary and substitute products.
• Conducted regression analysis on multiple product data and identify competitive landscape and impact of competitive products on proprietary products.
• Analyzed social media, trends, metrics and the impact on billion dollar value products in the industry using statistical tools and methodologies.
• Risk Management Consultant. I worked in conjunction with users and IT specialists in the development of an improved risk DW in order to adapt the existing one to the new Basel II requirements at the bank.

Confidential, New York, NY

Associate

Responsibilities:

• Established and managed Basel II PMO for Financial Control Group Division.
• Implementation of a Basel II compliant risk management system. SAS CRM solution for Basel II was configured for the standardized approach
• Under the Central Bank of Pakistan guidelines. Continued to support the Data Warehouse Project by monitoring the production cycle, researching data extract issues and questions, and completing several enhancements to the Data Warehouse System.
• Technical leader for the implementation of a Basel II system in the third largest bank of
• Assessments for the implementation of a Basel II compliant risk management system at including compliance and credit scoring modelling considerations.

Confidential, Research Triangle Park, NC

Programmer Analyst

Responsibilities:

• Technical lead for project to convert all of the online and batch programs in the Insurance Claims System from an HP E3000 platform to an IBM CICS/COBOL LE environment.
• Analyzed the existing HP programs, files, and environment to design, code, and test numerous complex CICS Programs, SDF maps, and subroutines while meeting an aggressive project deadline.
• Analyzed, coded, tested, and implemented modifications to the PEP+ Automatic Clearing House software in Mainframe system.
• Risk Management Consultant in Basel II project at Confidential Worldwide Headquarters in Zurich, Swiss and London. Customizations required within SAS Credit Risk Solution for Basel II analytic engine for compliance with FSA and CRD norms extending Basel II. accord regulationsAssisted business users, stakeholders and transformed complex business requirements of Basel II regulatory, IFRS, GAAP and SOX compliance regulatory requirements into project assessment summaries, functional and technical specifications for IT teams.
• Planning for Basel II SEC CSE and London FSA regulatory compliance
• Worked independently on risk analysis of Basel II compliance and SOX compliance of various cost centers for budgeting and reporting of 240 projects and conducted cost estimates.
• Risk Management Consultant in Basel II project. PBZ, a subsidiary of Confidential, was interested in determining the right regulatory approach for a number of their banking products, being able to adequately map them into SAS Credit Risk.
• Western European counterpartsCost Budget: Managed cost budget to allocate overall cost estimate to individual tasks. Produced project status reports, managed the team and resolved day today issues with emphasis on SDLC.
• Risk Management Consultant in Basel II project. Confidential does market an extensive portfolio of products and demands highly sophisticated risk approach for all of them.
• Stakeholder Meetings: Conducted JAD sessions, brainstorming sessions between key stakeholders to derive and gather business requirements for internal restructuring of organizational structure and regulatory compliance systems.
• Conducted risk analysis, data modeling, ETL and mapped business requirements and functions into data model, data reconciliation and gap analysis for executive compensation system.
• Conducted analysis on the HRIT workflow model, created business requirements to assist the IT teams in the implementation of workflow model, data model and improve the processes.
• Analyzed global projects for budgeting, financial analysis and reporting. Created organization level reports and dashboards for compliance, revenue trends and budget spend analysis for CEO level executives.
• Created business cases, use cases, test cases to test the organization integration of compensation and HRIS systems and Onebank initiative.
• Created policies and frameworks to ensure business engineering standards are applied to project deliverables, exceeded deadlines in a timely fashion.

Confidential, Research Triangle Park, NC

Analyst

Responsibilities:

• Analyzed, coded, tested, and implemented modifications to the Claims Software in COBOL II, COBOL 370, CICS, and DB2.
• Created Data warehouse, data models, business intelligence tools in Oracle database and Business Intelligence tools using Business Objects for 37 different programs under FDA regulatory process using the Good Clinical Process development methodologies.
• Partnered with business users, stakeholders and IT systems to elicit business requirements for FDA regulation and risk management. Designed and developed financial reports for stakeholder expectations. Improved the reporting process using Six Sigma Process Improvement Initiative by developing, implementing and maintaining large scale databases.
• Lead the teams to manage the project in compliance with the HIPAA standards and regulatory frameworks. Developed Programs in compliance with the X12 standards and risk management. Lead the teams in the ETL and BI process.
• Authored business specification, technical specification, test case and test plan documents. Planned implementation of software packages from development to testing to QA to UAT to production.
• Managed issue tracking and reporting adhering to the SLAs within key stakeholders using OBIEE.
• Created trend analysis, revenue trends and budget trend analysis for record keeping of 401K, ss. Reporting dashboard to the CIO and CEO level executives
• Gathered requirements from business for Claims Adjudication processing for CIGNA. Documented business requirements, processes and functional requirements for Claims adjudication processing.
• Assisted the software development team in writing technical requirements and further convert the requirements into workable code.
• Assisted the client team in quality testing and user acceptance testing.