Microsoft Program Manager Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Microsoft Program Manager

Responsibilities:

Responsibility for adoption/change management and customer success programs as Microsoft Partner Customer Success Manager.
Creation of IP; offer development and pre - sales responsibility
Monitored usage and active workloads to provide recommendations on improvements and expansion into additional workloads or partnerships wif required vendors to improve utilization and performance.
Improved utilization driven revenue for teh team by 15% year 1, wif acceptance into strategic Microsoft special program.
Oversight of more TEMPthan 15 programs, wif 4 project managers reporting up to me.
Direct delivery of over 40 projects; consistently top 3 for delivery revenue based on successful execution of projects.
Delivered business case to shift C1 from multiple collaboration tools to M365 to reduce tool costs by 13% over teh next 3 years and 26% wifin 5 years.
Led business consulting team which delivered gap analysis and process re-design for large automotive manufacturer resulting in increased technology adoption and streamlined operations and support processes.
Increased user satisfaction scores by 55% compared to previous attempt to roll out Skype for Business and decreased operations costs by 29% through new handoff and training processes.

Confidential

Sr. Process Analyst

Responsibilities:

Partnered wif IT PMO team to improve PMO maturity.
Developed automated Ideation process using SharePoint 2010, reducing cycle time from 4 weeks to 5 days, incorporating alignment scoring and steering company review.
Developed templates and gate process to standardize approach and delivery.
Created communications standards to support adoption efforts.
Worked under Office of CIO to develop PMO scorecard for reporting to leadership.
PMO SharePoint Owner- designed PMO SharePoint site, administration, and training to drive adoption of standard toolsets and communication channels.

Confidential

Business Analyst

Responsibilities:

Completed current state process documentation- identified key areas of waste and implemented new standard processes wifin teh team for general purchasing.
Defined teh FSC (Forest Stewardship Council) process and instituted new tracking options and policy for managing FSC product wifin teh organization ensuring we meet expectations for teh certifying organization. Was able to reduce audit prep from 3 weeks to 2 days.
Built new document management process wifin SharePoint where I created electronic storage and reduced time previously spent on manual filing. This reduced 4-7 hours of time waste each week for teh 5-person department.
Created first SharePoint 2010 Site for teh Commercial Team, this provided them visibility for process changes, policy changes, rewards and recognition, development/training.
Built new process and policy document set for a new Key Program