SUMMARY

• Dynamic, hands - on, bilingual Senior Scrum Master wif experience managing large enterprise software development projects dat meet demanding time restraints and exceed all expectations.
• Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, wif a verifiable track record of managing complex projects while delivering on time, under budget and above expectations.
• Ability to manage many projects at once while working wifin strict deadlines and maintaining professionalism.
• Skilled in providing TEMPeffective leadership in fast-paced, deadline-driven environments, wif outstanding oral and written presentation and communication skills.
• Promoted to positions of increasing authority and responsibility coz of strong leadership skills, teamwork, customer service and overall performance.

TECHNICL SKILLS

• JIRA, Rally
• SAP ISU & CRM
• ServiceNow
• SQL

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential

Responsibilities:

• • Delivered ServiceNow feature changes and managed the product'smaintenance cycle using Agile Scrum methodology. Major stakeholderteams included Engineering, Product Management, and Operation.
• • Developed and followed agile project management plan ( AgileCeremonies). Facilitated build requirements log (product backlog) wifcost estimates and priority. Managed and groomed requirements such asnew workflow definition, CMDB management (adding/removing properties)and using the Mapping tool to incorporate new service lines.
• Determined the team capacity (velocity) from historical data. Created Work
• Break down structure (user stories) and corresponding activities (tasks).
• Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (BlockingIssues, Critical Defects) on daily basis.
• • Worked wif Senior Management, Business & Release Management tounderstand the vision of the product, prioritize and develop software release planning.
• • Communicated the progress to senior management thru 'BurndownCharts'. Monitored the Quality thru metrics and mentored team thru theproject management processes.
• • Coached/Mentored a cross functional team of 12 resources to deliverquality products which led to over $5.5M in revenue for the year
• Utilized Agile Scrum practices to help the team increase their velocity by
• 63% wifin the first year of Agile adoption
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and

QA Lead

Confidential

Responsibilities:

• Elicited information from customers to create requirements, use cases, application specifications, test plans and test scripts
• Designed, developed and maintained list of risks, requirements, deliverables, and budgets for projects.
• Evaluated, selected and tested software/hardware products crucial to the success of the business.
• Worked on several project dat are migrating to SAP .
• Performed data-driven testing for mission-critical reports for the Operation team. Used SQL queries to validate expected data in Oracle database.
• Took over testing for IVR application for customer service. Made the initiative to centralize test documents into Quality Center and run the test cases from there.
• Created regression test suite for PGAS, an application dat measures gas consumption across 8 states.
• Manage all phases of quality assurance for Incident and Change Management module for monthly release using ServiceNow platform.
• One of the core members of the weekly production deployment team. Create weekly defect reports and provide bug trend and resolution information to director level stakeholders.
• Tested java application using agile methodology and logged in defects in SeaPine Test Track.
• Performed UAT and provided customer support by recreating customer-found problems.
• Tested the following feature in the RSA Identity Management and Governance lifecycle project: a) New User onboarding b) single sign-on c) Data migration from HR d) Implemented SOX Application e) Employee and Contingent worker hire, moving, leaving, rehiring and termination.
• Major GIS project accomplishments: a) Established GIS QA processes and documentation b) Was the lead person for managing test cases and requirements for GIS/Smallworld ) Coordinated all efforts related to change management process for GIS/ Smallworld .

Senior QA Engineer

Confidential

Responsibilities:

• Perform QA Smoke, Acceptance, Regression, Function, UI, Usability and Compatibility Testing
• Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads etc)
• Test Mobile app s behavior under various interruptions
• Write SQA test documentation such as test plans, test cases, test matrices, check lists
• Actively participate in regular QA team meetings to discuss SQA testing process and suggest improvements to the application design and features
• Tested security patches for different store pods.

QA Analyst

Confidential

Responsibilities:

• Worked closely wif the PM and BA during requirements gathering workshops and then wif the developers during the iterations.
• Created test cases to perform functional and regression testing.
• Involved in writing QTP scripts for the front end system.
• Performed manual testing using the test cases developed and reported to
• developers using Quality center
• Performed database testing to verify the results generated by the batch applications. Wrote many SQL queries using SQL query analyzer to query data base tables for correct entries.
• Tested front end wif various browser interfaces.