Mortgage Closing Manager Resume

SUMMARY

Minimum 3 years residential mortgage loan experience
Must possess a superior customer service focus.
Applicant must be able to prioritize in order to meet strict regulatory timelines.
Must possess excellent written and verbal communication skills. Must has previous management experience
The Mortgage Project Manager position exists to provide comprehensive support and assist team members in providing high quality service with mortgage loan customers.
The Project Manager will serve as a coach to all their members and will be expected to demonstrate strong leadership abilities, use sound judgement and lead by example.
The Project Manager will handle day to day activities, ensuring the team is up - to-date on the latest goals and site level performance is met and dis person is actively driving team morale.

PROFESSIONAL EXPERIENCE

Mortgage Closing Manager

Confidential

Responsibilities:

Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with company's timeline expectations.
Plan, direct and oversee the activities of team members.
Resolve escalations and any customer service issue.
Demonstrate working noledge of federal and state guidelines, rules and regulations.
Ability to prioritize workload and balance attention toward multiple portfolios.
Critical thinking skills.
Evaluate individual staff performance and recommend merit increases or disciplinary action.
Ensure compliance as per TCS and client requirements.