SUMMARY

• Confidential TEMPhas more TEMPthan fifteen (15) years of experience as an IT Senior Project/Program Manager, specializing in Leadership, Strategy, Systems Development, Application Architecture, and Project/Program Management, utilizing methodologies such as Waterfall, Agile, and Dev - Ops. Confidential is an expert at managing, designing, implementing and supporting, large-scale systems solutions for industries such as State Government, Insurance, and Healthcare.
• In addition, Confidential is proficient in managing application architecture and technology transformation projects as well as building/overseeing global and regional Program Management Offices (PMO). Confidential TEMPhas certificates in Project Management from the University of California, Irvine and PMP credentials from the Project Management Institute (PMI).

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager, Consultant

Responsibilities:

• Managed Marketing Business Systems (MCC) IT projects delivering the Guidewire Policy Center system with integrations into legacy Nationwide applications.
• Managed Celebrus system deployment.
• Addressed gaps in Nationwide’s ability to track online digital user interactions.
• Made data-driven decisions based on customer actions, including online personalization and offline integration with campaigns, analytics, and customer relationship management (CRM) tools.
• Managed migration of SharePoint from on-premise to the Microsoft-Cloud.
• Supported the translation of business requirements into formal agreements establishing specific Service Level Agreements (SLA).
• Worked with matrixed business and technical personnel to initiate, plan, control, execute, and close the systems solution.
• IT delivery models included Agile for Product Line development/delivery, Waterfall for deployment of Commercial off the Shelf (COTS) products, and DevOps for run team support.

Confidential

Senior Project Manager, Consultant

Responsibilities:

• Managed IT Delivery Program for the implementation of a legacy application and EPIC healthcare systems in support of the Centers for Medicare and Medicaid Services (CMS).
• Led a team through project definition and development of Medicare Advantage, in accordance with Waterfall and the Software Development Life Cycle (SDLC). The program engaged Regional, National, and Off-Shore IT resources supporting healthcare business operations.

Confidential

Program Manager, Consultant

Responsibilities:

• Managed/Delivered a Business Intelligence (BI), cloud based, SAAS, Healthcare Enterprise Data Warehouse (EDW) solution, supporting fourteen (14) system hospitals. The $3M, nine (9) month project, produced BI formatted data consumed by organization headquarters.

Confidential

Program Manager, Consultant

Responsibilities:

• Managed the IMPACT Project Management Office (PMO).
• Delivered a $100M Guidewire Claim Center system with integration into PeopleSoft.
• Oversaw implementation of agency (B2B)/consumer (B2C) data access portals, security/authentication processes, and the delivery of consolidated reporting and senior leadership interaction.
• Managed a $4M, Surface Water Information System (SWIMS) Request for Proposal (RFP) project which included a thirty (30) member evaluation team.
• The system was based on client/server architecture and an in-house Oracle database, supporting the State of Ohio National Pollutant Discharge Elimination System Program.

Confidential

Project Manager, Consultant

Responsibilities:

• At Mapfre, led a team in development/deployment of systems for policy endorsements; application supported independent agents writing Auto and Home insurance policies across North America.
• Managed a twenty-five (25) person project team responsible for producing system deliverables on Service Oriented Architecture (SOA) based application systems; utilized Agile methodology with MS Project, Visio, and Clarity planning tools.
• Served as Project Manager for the delivery of Confidential Medicaid RAC system audits; responsible for end-to-end accountability for Business Process Outsourcing of healthcare provider audits.
• Project team members were matrix managed and resided in multiple locations working virtually to produce deliverables. Project Management activities were deliverables-based and planned using MS Project.
• Led a team of IT Systems Development resources in definition, creation, and implementation of a $3M, Avaya based, SOA-based application, enabling the transformation to converged-IP (VOIP) telephony systems.
• Centralized capabilities onto clustered LDAP servers and supported call centers, claims centers and branch offices; utilized PRINCE2 methodology and Primavera Program Management tool.

Confidential

Outsourcing Program Director

Responsibilities:

• Served as the Program Director for companies transitioning into CSC as outsourced clients.
• Oversaw sixty (60) infrastructure Project Managers which included project definition, planning, estimation, issue management, risk management, and change management.
• Led a team of one hundred-ninety (190) software designers through the design/development of a $20M, future-state, fully integrated, iSOFT clinical provider system. Software was deployed in releases across NHS healthcare trust organizations and comprised of four (4) concurrent iterative development releases.
• Led a team of independent Business and Systems Analysts to document business processes and rules which were embedded in distribution IT systems.
• Guided a project team dat established a Project Management Office (PMO) within IT Shared Services, producing year-one savings of $3.7M and enabling a 12% shift in funds from ongoing infrastructure support to new systems development.