Senior Manager Enterprise Application Support Resume Princeton NJ - Hire IT People

SUMMARY

Customer Focused, hands - on, engaging, servant manager, contributor, facilitator and collaborator.
Communicates well across vertical and horizontal layers in the organization. Inspires others to march towards a common business goal. Leads by example having a vision toward the future with focus on incremental innovation.
Champion in problem solving for business and value-creation for products/services with sustainable accuracy.
Turns difficult concepts into simple intuitive products/service offerings. Efficient Production Support Management to ensure smooth business operation.Create long-lasting relationships with peers, partners and vendors.
Align with stakeholders in business and technology. Certified Scrum Master with solid experience in Project / Program Management.

TECHNICAL SKILLS

Customer satisfaction and problem solving.
Application integration, support and monitoring.
Requirements gathering, refinement, research, build & deployment of product/service offerings.
Collaborate, facilitate and promote an innovative culture.
Manage budget and on-time delivery of products/services.
Follow SDLC and experience with Agile transformation.

PROFESSIONAL EXPERIENCE

Senior Manager Enterprise Application Support

Confidential, Princeton NJ

Responsibilities:

Manage Level-2 Production Support in this very hands-on role to provide 24/7/365 support for in-house built legacy systems and fully integrated custom COTS (on prem and in the cloud) including billing/invoicing, Oracle EBS ERP, SOA - Oracle Service Bus (OSB), EDI system, event & billing management system and internal/external facing robust B2B web & mobile applications running with restful Web APIs. Also supported SSRS reporting, AtScale, LogiXML, Power BI for data visualization/reporting.
Work with a team of Scrum Masters and Product Owners for CI/CD (continuous integration / continuous development) and deploy minimum viable product increments in full Agile framework.
Work closely with Infrastructure team for capacity planning for enterprise applications.
Manage stakeholders expectations both in technology and business.
Responsible for monitoring system health using tools like AppDynamics and SolarWinds.
Validate dependability, accuracy of data collection, ingestion and reporting for senior management.
Work with Business teams for business process improvement and ultimately improving overall system efficiency.
Responsible for IT Governance, SOX Compliance, SLA/OLA, RCA, KPIs and Vendor management.
Manage Kanban boards in Jira and ServiceNow for ITSM deliverables.

Director Business Technology

Confidential, New York, NY

Responsibilities:

Manage geo-diversified enterprise wide business technology organization including development, QA, deployment and support.
IT Roadmap, Strategy and Technology Transition for sold properties
Manage On-Shore / Off-Shore model for Confidential .
Responsible for Executive level buy-in, Build Vs Buy and IT/ Business relationship,
Manage $6+ mil operational budget, P&L reporting and drive $600+ mil ad revenue for Confidential .
Remove obstacles and road blocks within IT and Business.
Identify, evaluate and select 3rd party systems/suppliers to integrate with internal systems.
Application deployment into AWS cloud. Disaster Recovery and Business Continuity Planning.
Increased cross-functional collaboration across teams.