Outsourcing Operations Resume Profile
Program and Project Management
- Attains optimal efficiency, quality, and profit through effective management practices
- Results-driven, influential executive with a career-long track record delivering revenue and profit, capturing market share, driving business expansion, and translating corporate vision into executable plans. Visionary leader credited with more than 30 million savings through enterprise-level technology utilization and exceptional strategy development. Impact corporate culture and direction through stakeholder management and consensus building. Cost-conscious leader who balances scope with financial costs and projected outcomes. Build high-performance teams through mentoring, coaching, and inspiration.
Areas of expertise and professional strength include:
- CIO/CTO Program Management PMP Healthcare Strategic IT Planning Business Development
- HIE EMR Meaningful Use Enterprise Architecture Operations Improvement
Professional Experience
Confidential
Director, Program Management Office
Establish and manage the Program Management Office for a central statewide entity with responsibility for implementing the Health Information Exchange across the state of Tennessee. Provide oversight for all projects related to overall program, which includes multiple business strategy and technology initiatives. Act a technology consultant related to HIE Architecture and Security, Meaningful Use, Statewide data integration, and value added services. Design and implement statewide PMO portal and standards related to project management methodology and policies. Central point for program communications and reporting to a large group of statewide stakeholders Regional Health Information Organizations, State of Tennessee, Hospital and Provider organizations and payers .
Confidential
EMR Program Manager Consultant
Plan and provide leadership for the development of an enterprise program plan related to major Laboratory outreach organization and integration with multiple EMR solutions Allscripts, Cerner, McKesson, Meridian, NextGen, Orchard and others . Manage multiple, parallel enterprise EMR implementations across multiple facilities. Collaborates with physician and laboratory staff, analysts, integration, and infrastructure personnel to support desired operational and clinical outcomes. Ensure all elements of cost, benefit, and risk are identified and considered for corporate program. Organize, direct and develop project team resources in order to effectively meet implementation project commitments of steering committee and all program stakeholders - Physicians, Hospitals, Laboratory, Corporate Senior Management.
Confidential
Chief Technology Officer
Provide oversight, direction, leadership and coordination of efforts for all State Enterprise Technology operations to include multiple data centers, command center, networking, telecommunications, enterprise application services, and Program Management Office. Participate in development of policies, procedures and guidelines, and change control processes. Directly responsible to more than 45,000 state users with service level agreements for all aspects of technology operations. Serve on multiple statewide advisory councils to include Healthcare Information Exchange HIE and Electronic Health Records EHR .
Confidential
Program Director Consultant
Recruited by largest health system to revitalize 175 million IT integration project to establish standard for design, build, implementation, and project management in 50 hospitals nationwide. Deployed solution on accelerated time line, expertly coordinating and directing cross-functional team of 50-60 geographically disbursed Community Health System and vendor employees with daily contact and weekly status reports. Program development sites were implemented within established budget and time line.
Confidential
PMO Director Consultant
Coordinated extensive team of project managers to design, build and implement critical, complex database at CDC, integrated with clinical data from 350 hospitals nationwide Recruited to execute contract for comprehensive national bio-surveillance database. Established Project Management Office PMO , executing associated common project management methodologies. Applied structure, processes, and tools, bringing project to full readiness for CMMI Level Three standardization related to project initiation, planning, execution, control, and contract closure.
Confidential
Vice President and CTO Consultant
Seamlessly merged three data centers into one, adding 20 profits to bottom line and saving 2 million per year through savvy IT consolidation and capital equipment cost savings. Established IT structure and strategic plan for private company, previously public. Introduced Product Management process for development, marketing, and support for proprietary applications in a .NET environment.
Confidential
Vice President Outsourcing Operations
Secured multi-year outsourcing contracts as member of sales team More than 20 million Provided operational guidance for re-structuring and staffing IT function per corporate goals. Managed transition as Interim CIO, guiding employees through change. Implemented standard project management methodologies and information technology structure / governance. Established operational standards and procedures to enable Level 3 Carnegie Melon certification, which resulted in contract renewals and added revenue of 5 million.
Confidential
Vice President and CIO, Outsourcing Services
Acted as Interim CIO while transitioning multiple IT groups from in-house to outsourced provider. Acted as lead sales support resource to structure more than 40 million in services contracts. As operations executive, maintained a division profit margin at 28 for consecutive budget years by creating lean structure, implementing operational standards, and hiring appropriate staff. Established strategic IT plans resulting in more than 10 million in capital avoidance by clear strategies that added direct value to business goals.
Confidential
Vice President and CIO
Pioneered implementation of one of country's first successful electronic medical records systems, collaborating closely with medical staff and major stakeholders at a 350-bed hospital. System featured in major trade magazine hospital used as Alpha/Beta site, with full adoption by 600 member medical staff. Restructured IT function to provided 20 operational savings to the bottom line.
