Program Manager Resume

SUMMARY

Experienced Senior Project Manager with strong interpersonal and communications skills and a career history of successfully managing complex multiple projects, while providing value - added results that focus on business growth.
A problem solver and coach, with excellent organizational and analytical skills, recognized for dependability, initiative, efficiency, perseverance and strong negotiation skills.
PMI/PMP Certified, able to drive multiple projects, manage budgets, milestones and tasks, supervise resources and staff, ensure quality and produce high service levels
Completed large, enterprise-wide projects in cross-functional environments, planned resource assignments, critical path, risk mitigation, change management, complete WBS/GANTT charts, TCO, ROI, portfolio earned value reports
Solid staff augmentation and team-building experience, including performance evaluations
Successfully led high priority programs and portfolios, including integration within medium to large-scale projects
Strong Business and IT process re-engineering, implementation and auditing for effectiveness
Advanced knowledge and use of MS Project, MS Team Foundation Server and Jira

TECHNICAL SKILLS

Technology: Microsoft Windows, .Net, XP, UNIX, Linux, Mainframe, J2EE, Java, Oracle, Web Logic, HTML, XML, WSO2

Software: Microsoft Office, MS Project, MS Outlook, MS Access, Visio MS SharePoint, Clarity, HP Quality Center, RTC, TFS, Jira, CA Rally, Planview

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Lead all aspects of program funding including business case, justification, ROI analysis, Vendor selection and all documentation supporting the effort
Provide leadership from discovery (iteration 0), through implementation and deployments
Lead scrum of scrums to provide program level assistance for addressing impediment removal
Run all program status reporting for stakeholder communication (including C level and above)
Coordinate regular program level demonstration of development progress and iteration retrospectives

Confidential, Westlake TX

Senior Technical Project Manager/Scrum Master

Responsibilities:

Responsible for all reporting including burn down/burn up charts and backlog metrics
Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
Improved team velocity by incorporating capacity planning into sprint planning sessions.
Completed rollout to target population on time. Delivering on business case savings for this multi-year program including reduction in training days by 50%, average call handling time down 35 %, on hold times and an increase in overall productivity.

Confidential, Plano TX

Project Manager/Business Analyst

Responsibilities:

Facilitate requirements gathering JAD sessions between the business and IT teams to develop and document business requirements
Coordinate with e-Commerce development team to gather requirements and ensure deliverables for that project are reflected in the time line of the database project
Manage project issues, risks and status daily and facilitate team’s weekly progress meetings
Create test case scenarios that will ensure all requirements are verified and traceability is complete from end to end, during QA and UAT
Utilize SharePoint to manage and collaborate on all project artifacts
Work with business users to develop business rules and decision flow diagrams
Provide training to team members supporting UAT

Confidential, Dallas TX

Senior Project Manager

Responsibilities:

Managed the day-to-day operational and tactical aspects of multiple or large scale projects including Data Center moves
Identified oversight of budget to capture exclusions that would potentially cause project to be over budget
Tracked scope of all projects with MS Project, MS Office. Utilized MS Visio for process flow maps, organizational charts, and graphic representation of each Data Center.
Adept at creating and transforming business requirements into functional requirements and designing business models using Visio - the business flow, process flow diagrams and Use Case specifications and Data flow diagrams.
Reviewed high-level deliverables across projects
Managed the Network Engineering team in the installation of DS3 WAN connections between Data Centers
Implemented engagement review and quality assurance procedures in accordance with methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction
Minimized exposure and risk across multiple projects
Managed scope and mitigates risk across projects

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