Program Manager Level -3

Skills

Employment History:

Confidential

Director of Software Development / Program Manager Financial Management System, Interoperability Integration

• I was responsible for re-engineering the BILLSPAN Financial Management product to meet requirements defined by the Maryland and Minnesota Health Insurance Exchanges in compliance with the Federal Affordable Care Act. Defined an overall project plan and resource strategy to meet aggressive timelines, State and Federal mandates. Responsible for building an internal development team to support in house development work. Successfully built a working prototype which was UX 2014 and 508 compliant. Worked with other cross functional teams to develop business process models, ERD's and technical architecture.
• Assigned Program Management responsibilities for the Maryland Health Insurance Exchange MDHIX contract related to system integration Interoperability . My responsibility included overall budget, staffing, project planning and Sprint planning efforts. Team used AGILE SDM methodology utilizing JIRA for task assignments and backlog tracking. Successfully completed several Sprints each 5 weeks in length. ENGAGEPOINT is the sub-prime contractor for NORIDIAN responsible for all system integration efforts for the MD HIX initiative. I worked directly with the NORIDIAN and MD HIX PMO to provide required CMS documents, detailed project plans, metrics and other information related to the Interoperability effort.
• Worked directly with the Sr. VP of Engineering and Sr. Data Architect to determine staffing needs and overall budget. Responsible for understanding MD HIX SOW, completing the overall project plan, deliverables and Sprint plans. Successfully mapped out 4 Sprints in coordination with 3 other project initiatives that were dependent on the Interoperability data services and State and Federal System integrations.
• Worked with the development team and solution architects to create the service catalog to track and develop the necessary Information Services required by multiple COTS products e.g. CURAM, CONNECTURE, eFMS .
• Team worked with QSSI to test and validate the Federal Data Hub and SSA composite services developed to support the Affordable Care Act.
• I worked directly with several vendors and the CEO to procure the necessary tools required for the project e.g. INFORMATICA, IBM WTX, EMBARCADARO ER Studio to support various infrastructure needs e.g. IDS, ODS, Master Data Model . Negotiated contracts with INFORMATICA and other vendors for the project.
• Worked with the Infrastructure Director and team to identify the Development and Test environment needs for the Interoperability initiative. The environment was successfully set up in the Miami Data Center with a VPN connection to the MD HIX environment in FARGO, ND.
• Successfully completed a number of CMS documents required for Federal review, including a number of Interface Control Documents ICD's , Integration Strategy documents and others as required for the various review phases. Completed several detailed integration documents Technical Integration Packages related to Third Party Administrator and Insurance Carrier Integrations.
• Partnered with several MD. State agencies DHR in order to gain a detailed understanding of the required state integration deliverables and processes. Reviewed the NIST-800 standards and processes in order to comply with the NIST standards and deliver the required information.
• Worked with State SME's during the Elaboration phases of each Sprint to further define detailed requirements and backlog items. Utilized JIRA to create and assign tasks for each team member. Held daily Scrum meetings and Super Scrum meetings on a daily basis.
• Team members developed the necessary test scripts and use cases to support upcoming Sprint testing utilizing IBM Rational Automated testing toolset.

Confidential

ERP Consultant / Sr. Manager

Sr. Consultant responsible for Configuration and Release Management for BAE Systems core Shared Services PEOPLESOFT ERP, Payroll, CRM / ECM, AP-ARIBA and DELTEK Financial applications. I oversaw and coordinated all Division application and infrastructure software releases utilizing STAT and Maximus release software , communications, application migrations and overall Change / Release Management processes for PeopleSoft HCM / Payroll / CRM / ECM / AP-ARIBA. Facilitate ERP Change Control Board meetings, reporting and recently completed a Department CM FIT / GAP analysis implementing a number of CM improvements over the past several months.

Confidential

Manager Corporate and Financial Systems

• Successfully completed the PeopleSoft HCM/ELM upgrade ver. 8.8 to 9.1 for CareFirst 10/3/11 . This was a year-long effort working with the vendor BTRG that was selected during the RFP process. My responsibilities were to convert all existing interfaces and reporting to new PeopleSoft data schema's, develop associated budget, project tasks and timelines and direct the CAREFIRST technical team. I managed all technical team activities, issues, budgets and status reporting to the Executive Steering Committee.
• Responsible for day-to-day PeopleSoft Payroll and HCM module support including: BenAdmin, ELM, eDevelopment, ePerformance, eRecruit, Resume-Mirror, UPK, Compensations and TAX compliance. Support responsibilities included tax updates, software patches, year-end processing GL interfaces, W-2's etc. , customizations, workflow modifications, new 3rd party benefit and other integrations. I also managed all external and internal vendor data integrations over 75 for the PeopleSoft application some utilizing Tumbleweed including Flexible Spending Accounts FSA , Health Spending Account HSA , Short-term Disability STD , Pensions, Benefits Administration, 401K and Corporate Pensions.
• I participated in an internal program and project team reporting to the CIO to understand the impacts of the Affordable Care Act requirements for CAREFIRST BCBS. This was a year-long effort and program which defined the business and operational impacts of the Federal Regulations to CAREFIRST BCBS. As a result, a number of project were identified and prioritized for the upcoming budget cycle in order to be incompliance with the new regulations.
• I developed informational briefings about technical issues related to health insurance exchange product development and implementation.
• As part of CAREFIRST's Shared Services organization, I managed a diverse department of 5 direct reports with a team of up to 30 associates and consultants with a department operating budget of over 5 million dollars. My responsibilities included oversight of 28 core Corporate and Financial applications for CAREFIRST including: PeopleSoft HCM / Payroll ver. 8.8 / 9.1 , Oracle Financials, various back-office systems/processes, SOX Compliance, legacy, COTS, ETL INFORMATICA.
• I supported the core cost accounting application utilizing both Hyperion and ESSBASE DBMS in conjunction with INFORMATICA. The product was used to calculate internal costs by division and companies in order to properly chargeback and book costs by entity. The final accounting entries were also automated to the general ledger once the transactions were confirmed. The Hyperion solution included a reporting dashboard utilized by Finance to execute various financial reports. Successfully completed an upgrade to the server infrastructure along with newer versions of ESSBASE and Hyperion.
• I also managed an off-shore support team Accenture Consulting co-supporting a core broker compensation application. Over a 3 year period, I was responsible for transitioning off-shore responsibilities to several CAREFIRST associates which saved over 400,000 in the support budget.
• Supported multiple versions of the FACETS claims and legacy surround system interfaces to the Corporate GL and Oracle Financials Provided technical support for all General Ledger interfaces and the Oracle Financials eBusiness Suite application ver. 11i AR, AP, Budget, Fixed Asset modules . Responsible for all bank reconciliations, ACH processing, debit/credit card, refunds, cash and check processing for all subscribers, groups, providers and institutions. I was also responsible for all subscriber notification letters including EOB's Explanation of Benefits and other correspondence.
• Other responsibilities includes support for all back-office Financial applications Oracle eBusiness Suite vers 11.6 , General Ledger, legacy applications that handle all Claims refunds, over-payments, cash-receipts, lock-box and bank-reconciliations. I also oversaw the integrations with the Feith COTS Accounts Payable Invoice Imaging and Expense Statement applications. I was also responsible for timely 1099 processing to all providers and institutions.
• I was assigned lead Technical Delivery Management responsibilities to deliver the new Corporate Contract Management application from Ariba SaaS solution for CAREFIRST when the lead consultant resource resigned. The project consisted of integrating a number of processes with the Ariba COTS product working across multiple departments having complex integrations with various 3rd party COTS products and proprietary integration services.
• Responsible for several core Commercial Off-the-Shelf COTS applications that monitor Sarbanes Oxley SOX compliance and mandated legal filings required by various government and insurance oversight entities. I participated in a number of internal and external audits, often having to develop internal processes to comply with various audit findings.
• I was responsible for ensuring all Blue Cross Blue Shield mandated metrics required by the BCBS association were accurate and completed in a timely manner. The processes required multiple random data samples and various reporting requirements for Claims, Membership and Subscriber/Group touch-point metrics across multiple diverse company platforms and technologies.

Confidential

Technical Delivery Manager

• Technical Delivery Manager responsible for the PeopleSoft Financials Upgrade from version 8.4 to version 8.9. Worked with Sr. Director, Program Management Office and Sr. Management to oversee all project activities. Responsibilities includes regular status reporting, overall cost and project planning. Worked directly with Finance Module Team Leads to plan and track all project activities, worked with various Business Area's to define and finalize GAP-analysis requirements custom and COTS related , responsible for conducting a business needs analysis related to training, planned and conducted all training for pre and post system Go-Live activities, responsible for ensuring methodology and SOX compliance. Worked directly with internal auditors and TQM teams during various project evaluations.
• Technical Delivery Manager responsible for overseeing a number of core initiatives for the company. The business areas supported included Corporate Relations, Corporate Finance, Corporate Tax, Legal, Freddie Mac Foundation, along with Project Enterprise re-engineering effort of core business functionality Servicing / Tax . My responsibilities included 1 . Project oversight, planning, budget and staffing 2 . Provide technical direction and leadership to the various Software Development Teams in various technologies 3 . Work directly with Sr. Management to provide project related status 4 . Identify and resolve various project issues 5 . Ensure SOX compliance Sarbanes / Oxley for the Project Enterprise Area Servicing / Tax 6 . Work with integration partners to understand interface needs and requirements 7 . Ensure company methodology compliance and implement necessary processes to ensure adherence to standards
• Responsible for PMO oversight of Finance PeopleSoft development and enhancements. Worked with Senior Management Vice President and Sr. Director to monitor all project costs, schedules, issues and related project activities. Ensured compliance with Sarbanes Oxley and other required internal artifacts.

Confidential

Sr. Consultant

Senior Consultant and Project Manager responsible for leading the overall effort to select an EAI / EDI XML, Rosetta Net compliant, cell phone order fulfillment COTS product and solution. I was responsible for collecting customer requirements, determining selectable products and vendors, the overall scoring process and coordinating all vendor interviews. I was also responsible for developing an overall project plan, business case and development of RFI / RFP requirements for this effort. The COTS product See-Beyond was selected to replace current EDI processes and tools.

Confidential

Director / Sr. Program Manager

• Director of System Architecture responsible for identifying and researching best of breed technologies as part of the Sodexho Technology Office. Conducted quarterly Technology Council Forums, which purpose was to present and identify various technologies and technology topics to top Senior I.T. personnel at Sodexho. Scheduled and coordinated all vendor presentations to for the Technology Office to Sodexho's Information Technology Executive Management and Business lnformation Officers.
• Represented the Corporate Technology Office for the evaluation of the first Corporate Web based Labor Management application TempoSoft . Worked directly with the project team to define initial requirements.
• Identified and reviewed a number of new key technology solutions for Sodexho. Several cashless points of sale technologies were implemented as a result of my efforts i.e. Freedom Pay, 2Scoot . Successfully implemented automated ordering used by Sodexho's Sports and Leisure Division Dial4Snax . This technology significantly reduced long concession lines at stadium events, improved customer satisfaction and increased revenue at various stadium venues.
• Sr. Program Manager responsible for the successful integration of Sodexho's new Vending Financial COTS System, with the SAP FICO accounting software. The SAP project included integration with several new core Sodexho COTS applications, representing the new financial infrastructure for Sodexho USA and Canada. The new SAP FI and Vending infrastructure supported a user base of over 10,000 users.
• Responsible for all SAP / Vending 3rd party COTS vendor contracts. Worked with the Sodexho Legal Department and vendors to coordinate and finalize all SAP / Vending contract details, including software escrow agreements. Worked directly with Sodexho Information System Executives during preliminary and final 3rd party vendor contract negotiations.

Confidential

Director Application Delivery and Network Management Systems

• Managed a team of 15 individuals with 3 direct reports. My responsibilities included oversight of all core company applications and the 24x7 support for a number of network monitoring applications and environments.
• Provided 7x24 production support for several key applications that monitored and collected NEC/FUJI microwave fault and performance data for the Network Operating Center. Developed a number of SLA's for all systems supported working with the application owners. Implemented key improvements to the applications in software enhancements, performance, database tuning and data availability Business Objects .
• Responsible for the implementation and upgrades of all custom off the shelf applications COTS utilized at Pathnet. This included: Metasolv's Telecom Business System TBS 4.2.2.7-Operations/Marketing , MAS90 Accounting , SalesLogix Marketing , ADP HR/Payroll and Micromuse NOC . Provided technical input for all COTS RFP's and was involved in the selection of several of Pathnet's COTS applications, which included: Order Entry/Billing Daleen and Quintessant and Network Performance Management Micromuse EMS .
• Responsible for the successful implementation of the CISCO Soft-switch, Carrier Access Billing CABS application. This application collected call detail records CDR's from the CISCO BAMS Soft-switches and transmitted this data to a 3rd party vendor EUR for customer billing. Responsible for collecting all CISCO Soft-switch performance data for the Capacity Planning Department. This information was used to evaluate network performance and capacity.

Confidential

Director Finance Center Development and Support

• Directed a team of 15 software developers, architects and DBA's to design, architect and code Equalfooting's Finance Center Vertical Marketplace. Worked directly with the VP of New Product Development on business requirements. Managed a budget of 1.5 million dollars and successfully implemented 3 major releases of the product.
• The Finance Center vertical enabled Internet users to apply for multiple loans SBA, Line-of-Credit, Term or Equipment Leasing and receive instant loan offers within 2 minutes. Loan applications were funded by 9 lending partners, several of which were fully integrated utilizing XML / Webmethods technology. The Finance Center application utilized Java 1.2, Oracle 8i. WebMethods and WebLogic technology and utilizing object oriented and component based architecture.
• Responsible for the successful B2B integration with several credit bureau's e.g. FairIsaac, TRW, Dunn Bradstreet LiquidCredit utilizing XML/Webmethods technology. Successfully completed a number of B2B integrations with several lending partners that utilized instant loan decision capabilities.

Confidential

Manager Legacy / LASER Systems

Managed a software development and support team with 2 direct reports responsible for supporting Fannie Mae's mortgage loan asset service system LASER with 500 million dollars in mortgage revenue and loan delinquencies. Successfully completed Y2K assessment, remediation and compliance for the LASER System. Oversaw the planning, implementation of the Disaster Recovery Plan, which met all disaster recovery test criteria

Confidential

Manager Software Development and Support

Managed a team of 20 software developers including 5 direct reports to support existing payphone billing and other supported software, responsible for a budget of approximately 2.5 million dollars.

Confidential

Manager Reservation Systems / Food Distribution Systems Software Development and Support

• Managed 13 associates and consultants to support 5 lodging products with batch and on-line applications, new technologies, data dictionaries with an operating budget of 2.3 million dollars.
• Implemented the Andersen Consulting Distribution Control DCS COTS System which supported 12 domestic distribution centers this was a two year effort, which was completed on time and within budget.

Confidential

Software Developer / Project Leader / Systems Analyst / Project Manager

Held a number of positions within the company such as Software Developer, System Analyst, Project Leader and Project Manager. My responsibilities included software development for several Financial Applications as well as Telecommunications, including analog and T-1 Billing, order delivery and metrics.