Sr. Program Manager Resume San Jose, CA - Hire IT People

SUMMARY

Record of Success in Leading Professional Services, IT Consulting & Operations and Overall Product/Program Management with Apigee, Microsoft and Intel.
Driven professional with extensive global leadership experience in Product/Program Management, Engineering, Professional Services and IT Management roles in multi - national corporations. Led several lighthouse engagements for Apigee, Microsoft and Intel. Led team to build software services from ground up. Year-over-year success in achieving operational and business process optimization and efficiency, improvement in customer and partner satisfaction in a start up division and high growth environments.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sr. Program Manager

Responsibilities:

Program Direction: Planning, Execution and Monitoring to lead delivery of large programs by collaborating across multiple business units between client and Apigee. Provide expert leadership guidance to internal project teams including FTE and vendors.
Quality: Ensure each client deliverable meet require quality standard set by PMO and contributes towards defining these standards to ensure they are relevant to customer context. Ensure right Project Management Methodology and techniques are adopted based on the project size and complexity.
Agile Project Management: Run Scrum Meeting, Sprint Planning, Backlog Prioritization, Retrospective, remove road blocks and ensure team stay on track with organization and program goals.
People & Resource Management: Coach diverse team technical specialists, Developers, Tester and DevOps to be effective in customer success.

Engagement Manager

Confidential

Responsibilities:

Owned Client portfolio in Retail, Financial and Healthcare verticals, responsible for delivery, business development and overall account management.
Directly accountable to deliver $7 - 10 M in Services revenue every year. Supported sales to bring closure to the deals with consistancy and great quality. Managed team of professional resources (at peak >60)
Structure deals (SOW) and deliver engagement, manage risks for portfolio, accountable directly for improving Customer and Partner Satisfaction (CSAT)
Monitors the entire lifecycle of a engagement from initial scoping and contracting through close of the engagement with the customer (presale to delivery to sustenance); Manages the expectations of a wide range of people which includes the Sales team, Partner Services leadership and employees across Microsoft
Resource Management as a leader of people and teams makes decisions that affect what consultants learn, how they develop their skills. Managed large team of consultants, project managers, architects, developers and testers
Manage financial scorecard based on dollars/hours delivered, utilization (self and delivery team), forecasting and budgeting
Accountable for opportunity pipeline, bid management, deal closure, client relationship management, escalation, strategic negotiation on complex deals

Confidential

Technical Program Manager, IT

Responsibilities:

Led Intel’s e-learning program that is single source for customer, partner, employee and vendor to get trained on corporate governance, product training and readiness. Responsible for leading software development from planning to delivery following Intel’s Software Development Methodology
Responsible for day-to day customer management, product requirements, architected and design several key projects;
Drove Program Audit’s per CMMI Level 3 process guidelines
Managed global team (15+) of developer and tester spread in various time zone (India, PST, Malaysia)
Responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/integration test plans and production support
Early Adopter of Agile project Management methodology, extreme programming, Scrum within Intel’s IT

Confidential - Huntsville, AL

Software Engineer

Responsibilities:

Designing, developing, maintaining, testing and monitoring web enabled software and database applications
Provide system support, configuration and maintenance of all hardware and software necessary to support day-to-day operations for all software development

TECHNICAL SKILLS

Tools/Products: RallyDev, JIRA, Confluence, GIT, GITHub, Microsoft Project, Excel, Word, Power Point, ASP.NET, Java Script, CSS, HTML, MSMQ, XML, SOAP, Web Services, Restful, WCF, BizTalk Server, SharePoint Server, Team Foundation Server (TFS), SQL Server, RStudio, R, Data Science, Enterprise Architect (Sparx), Process Mapping, Business Requirement Modeling, Scenario Focus Engineering (SFE)

Gallop Strengths (Top 5): Achiever, Harmony, Discipline, Relator, and Analytical

Permanent Resident (Green Card Holder): Does Not require VISA sponsorship

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Sr. Program Manager Resume

San Jose, CA

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