SUMMARY

• Self - motivated IT Professional with 10+ years of experience, with an M.B.A. and a verifiable record of accomplishment especially in the area of Business Analysis, Process Improvements, Change Management, Resource Management, Maintaining project timelines and deliverables. Highly creative & detail-oriented, recognized as a results-oriented and solution-focused individual with excellent leadership and communication skills.
• Strong Customer facing skills due to frontline customer facing roles for 7+ years.
• Remarkable experience managing multiple large scale projects, working closely with business stakeholders and technical team members to provide support on software development, providing on-going assistance for software performance to exceed client expectations and solving business problems.
• Adept at tracking and monitoring project schedules and budgets, updating and reviewing financial status reports and ensuring deliverable deadlines are met within project scope and budget.
• Expertise leading & delivering large scale multiple & highly visible service-oriented and customer-focused projects related to Product Management, software development project management, web/mobile app product development & technology implementation, having exposure to Technology, High-tech, Digital Advertising, Media, Finance, Banking, and Healthcare industries with a good track record of completing projects within triple constraints (Time, Cost, Scope & Quality) successfully.
• Spearheaded successful project launches, resulting in improving productivity by 38% in just twelve months. Successfully completed several critical implementations and these successes have brought in approximately $5 million in revenue.
• Proficient in utilizing Project Management tools to develop SOWs, WBS, RFPs, project plans, project schedules, resource planning & management, cost-benefit analysis, budgeting, project kickoff meetings, status meetings, and timeline management.
• Experience in all phases of the Project Life Cycle as well as good understanding of software engineering methods such as Waterfall & Agile.
• Experience leading a team and managing resource allocation towards multiple projects. Mentored project team personnel in implementing the organizational standard processes and procedures, help develop team competencies and client value skills.
• Experience in facilitating Technical Specification discussions, conducting JAD sessions with user groups, stakeholders, SME’s & end-user clients. Good understanding of project process and ability to analyze business problems and identify solutions.
• Excellent verbal and written communication skills; able to deliver top-notch client delivery & support while working effectively with members in a small team environment. Ability to communicate clearly with technical and non-technical audience & business stakeholders.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Well versed in project management tools like MS Project & JIRA for project planning and scheduling.
• Exceptional documentation skills to track project timeline & status and ability to effectively communicate to senior leadership and business stakeholders.
• Manage the delivery of service management and improvement activities which deliver additional value or efficiencies to IT services, also fulfill business demands and SLAs.
• Experience in defining test cases, bug triage, conducting User Acceptance Testing (UAT). Led product & process improvements efforts and managed release process (Iterative deployments).
• Make complex strategic decisions and prioritize competing initiatives. Effectively conduct difficult negotiations and resolve conflicts.
• Expert in project management methodologies, planning and scheduling methods, managing, mentoring, coaching team members and maintaining positive attitude at the workplace.
• Experience working with cross-functional team environment with different geographical location teams.
• Excellent time management, decision making, problem solving, leadership and planning skills with the ability to learn quickly and multitask in a fast paced environment.

TECHNICAL SKILLS

Project Management Tool: MS Project, JIRA

Client Relationship Management Tool (CRM): Salesforce, Zoho

Servers: SQL Server, Oracle, MS-Access

Scripting Languages: SQL Server, PL/SQL, Toad

Data & Analysis Tool: MS Excel (Pivot Tables)

Business Tools: MS Power Point, MS Word, Capital IQ, Bloomberg Terminal, Thompson Reuters, QuickBooks

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Jersey City, NJ

Responsibilities:

• Product development and launch - plan the launch of new products and releases and manage the cross-functional implementation of the plan, gathering requirements from users/customer.
• Interviewed stakeholders, SME’s and clients and coordinated with business functions and technical project teams from Inception through execution of the development efforts.
• Worked extensively with the internal and client teams to meet business requirement and analyze workflow.
• Record detailed client project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning, sessions, brainstorming, focus groups) and the project charter.
• Execute the tasks as defined in the project plan in order to achieve the project goals. Includes executing all parts of the project plan and managing the budget/forecast.
• Weekly/monthly/quarterly project status reporting, project logs review, risk management, Issue log management, time tracking, monitoring and coordinating with offshore team.
• Assist Senior PM’s in managing changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
• Acted as client’s principal point of contact throughout the project & follow ups. Review status of overall project activities and provide weekly status reports to the Clients and business stakeholders.
• Drive the initial review to identify and gather documents for business and functional requirements.
• Maintain an in-depth knowledge of business operations and understand the technical scope and objectives of the project.
• Coordinate with Business Partners, Technical Analysts & Developers to identify and define specifications, indicate areas of system impact and regularly communicate project status and needs.
• Assists in Developing, analyzing and managing project schedules and appropriate project management documentation.
• Assist in developing and implementing a communication plan to keep program managers and other stakeholders informed of project status, key future dates/milestones, new and outstanding issues, identified risks, decisions needed, and project spending.
• Take the project from original concept to final implementation using SDLC.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports for all business resources and end users.
• Key project lead for assigned projects working closely with the Senior Project Manager and department contact lead.
• Coordinate user acceptance testing for project team members and help with system implementation and onboarding efforts.
• Foster a strong team environment and help subordinates as needed.

Project Manager

Confidential, NY

Responsibilities:

• Spearheaded a crucial project in partnership with Google AdWords Team throughout the project lifecycle to implement runtime budget order insertion process of digital media and Google Invoice automation for Media agencies through an exclusive API’s developed to streamline their media buying/spending process. Contributed to successful closure of project, with application released on time and under budget.
• Led & managed Onshore and Offshore support teams for a quality and on time delivery of the projects. Evaluated application and workflow processes and provided recommendations to manage process improvements.
• Assisted Sr. PM in developing & maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
• Acted as client’s first point of contact throughout the project & follow ups. Liaised with project stakeholders on an ongoing basis, coordinated client projects, managed client expectations and communicated project statuses for all ongoing technological initiatives to business stakeholders.
• Led client calls, meetings to understand project requirements and scope. Performed user training and walk through sessions for the efficient usage of software application.
• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using Agile & waterfall project management methodology.
• Monitored project progress and timelines across various projects using appropriate metrics and tools (JIRA, Microsoft Project) and resolving any potential issue that may impact deliverables of project.
• Performed root-cause analysis thoroughly to resolve complicated system problem & communicated about support issues with both technical and non-technical audiences. Proactively engaged in escalation of product issues/bugs to Development and QA teams and worked with development and support team to ensure product quality.
• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.
• Responsible for troubleshooting Application/Data issue in order to identify the bug or cause, triage, and provide resolution of the issue and developed a methodology for prevention of reoccurrence of the issue/bug.
• Executed SQL queries to draw insights from client reporting data sets and communicated result in business language to clients based on system reporting.
• Collaborated effectively with project & product owners to ensure project deliverables remained on track and aligned with business goals and expectations.
• Cycle time reduction in effectively resolving the Helpdesk Ticket by about 36% resolution process over a period of 10 months, demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
• Served as a liaison between Development and Business to ensure smooth communication and prioritization of work and effectively communicated known system issues and product enhancement requirements to development team. Monitored system improvements and participated in UAT testing.
• Maintain an in-depth knowledge of business operations and understand the technical scope and objectives of the project.
• Execute the tasks as defined in the project plan in order to achieve the project goals. Includes executing all parts of the project plan and managing the budget/forecast.
• Extensive business as well as technical acumen of Software Modules: from timesheet & expense report entry thru purchasing & Accounts Payable, workflow & resource management, to billing & Accounts Receivable; End-user training; General Ledger and Financial reporting. Technical familiarity of Nexelus system environment integrating with different financial systems such as Oracle, Microsoft GP and Microsoft AX Dynamics. Familiarity working with XML and SQL SPs (stored procedures).

Project Manager

Confidential, NY

Responsibilities:

• Spearheaded key Investments and technology implementation projects and participated in capital raising projects for secondary investments in late stage private technology companies.
• Successfully executed Shareholders Liquidity Program (SLP) by establishing and maintaining relationships with potential sellers of high-interest pre-IPO shares. Supported deal execution projects from start to finish, including planning, executing, and completing capital raises for secondary investments.0
• Liaised with business stakeholders and investors, ensuring timely and consistent communication with all stakeholders. Managed project time-lines to ensure quality, on-time deliverables and identifying and resolving key issues and risks. Lead a team of Associates and operational staff.
• Boosted research division efficiency & revenues. Research, analyze and identify potential companies that create market in the private space and examine sector trends, dynamics and investment opportunities for institutional investors.
• Overhauled the research division to focus on industry reports and helped with the efforts of identifying & tracking late stage private companies based on potential for IPO or high profile M&A.
• Managed Project Management related activities starting from project inception to Creation of Project Plans, Dashboard Reporting, Budgeting & Forecasting, and Managing Program Level Risks & maintain Issue Logs.
• Responsible for project success and day to day project execution; act as single point of contact for Client, Vendors & various Stakeholders.
• Closely worked with senior research team on many aspects of equity research including: primary & secondary research, financial modeling, financial analysis, financial forecasting & valuation, due diligence, conducted wide array of industry analysis, SWOT analysis, competitive assessments in TMT space, developed & fielded industry surveys. Served as point of contact for investors, clients and media.
• Introduced & implemented an enterprise platform for streamlining insight generation and CRM sales funnel process for subscriptions. Implemented a new CRM software Salesforce enterprise-wide and maintained proprietary firm CRM Salesforce database.
• Ensured prioritization and development of strategic initiatives by effectively managing project priorities, planning, organization, implementation and control of all initiatives.
• Planned and led meetings with senior management, sponsors, stakeholders and functional leads to provide status updates and highlight risks / issues, accomplishments and future steps.
• Boosted operational efficiency by reducing costs to 30% and maintaining vendor relationship. Created, updated, designed, and organized all distributable materials for marketing and investor communications, including pitch books, investor review materials, performance summaries, as well as ad hoc meetings.
• Worked with senior management on daily basis to manage risks and issues and working with various stakeholders - Traders, Quantitative Risk team, Operations team, Credit Risk team, Finance teams, Legal, Regulatory & Compliance teams, Technology teams in managing the strategy of implementing investment programs.
• Prepared monthly, quarterly & annual accounts of the company. Prepared and maintained the year end filing and closing of the investment fund. Responsible for Accounts Receivables, Accounts Payable, Payroll and finances of the company.
• Established client relationship and enriched them by providing exceptional one-2-one support for company’s research services.

Project Coordinator/Business Operations Specialist

Confidential, NY

Responsibilities:

• Spearheaded the administration & operations of the company by providing support to the senior management, sales team and research team of the company. Participated in capital raising projects for secondary investments in late stage private technology companies.
• Worked on simultaneous client engagements from start to finish, including planning, executing, and completing capital raising projects for alternative investment managers.
• Successfully executed Shareholders Liquidity Program (SLP) by establishing and maintaining relationships with potential sellers of high-interest pre-IPO shares. Supported deal execution projects from start to finish, including planning, executing, and completing capital raises for secondary investments.
• Analyzed company financial, valuation, business model, and industry dynamics, communicating the “equity story” in context of institutional client investment objectives.
• Developed and monitored investment processes and back office infrastructure to support and streamline deal flow. Reviewed and continuously improved processes to increase efficiency and ensure quality of deal flow.
• Assisted in preparing offering memorandums, management presentations and term sheets for investment purposes.
• Conducted research and participated in due diligence, weekly deal meetings and teach-in sessions for the sales team.
• Created, designed, and organized all distributable materials for marketing and investor communications, including pitch books, company teaser, term sheets, investor review materials, performance summaries, as well as ad hoc meetings.
• Analyzed business models and participated in due diligence calls, client meetings and managed a virtual dataroom.
• Managed a database of over 500 clients, prospects, and consultants for reporting and compliance issues related to the secondary investment industry practices in accordance with the Securities Exchange Commission guidelines.
• Prepared monthly, quarterly & annual accounting reports of the company. Prepared and maintained the year end filing and closing of the investment fund. Responsible for Accounts Receivables, Accounts Payable, Payroll and finances of the company.
• Administered HR procedures and policies. Introduced a new HR package for a new hire and helped new employee with the HR documentation and the on—boarding process. Participated in training and development of junior team and new hires.
• Served as a point of contact for investors, clients, media and prospective clients.

Graduate Assistant

Confidential, NY

Responsibilities:

• Promoted as a Graduate Assistant, designed and launched academic exchange programs for a newly started department on-campus. Arranged and managed company visits for international students and conducted medical counseling and wellness sessions.
• Conducted research and introduced a whole new MBA Program and Exchange programs for NYIT’s School of Management. Provided support and solution to international students regarding admission, financial aid, housing, and insurance.
• Business Executive
• Active Eye Security SolutionsGujarat, India
• Assessed business needs; Increased clientele through developing and presenting proposals, resolving issues promptly and effectively.
• Set project goals and expected outcomes to define project success. Established and measured project performance criteria, including quality standards, proposed timetables and cost estimates.
• Increased profit in existing accounts by introducing additional solutions and services to quantify the performance of company. Increased customer satisfaction by introducing and implementing a new feedback system to get client feedback and response.