SUMMARY

• I am a Project Manager proficient in strategic planning and project management in application programming, system integration, upgrades and problem analysis.
• I am skilled in programming, configuring and customizing systems on teh Sun Solaris Servers.
• I have substantial knowledge of telephony, data communications, networking and computer technology, with strong verbal and written communications, interpersonal, and organizational skills.

TECHNICAL SKILLS

Operating Systems: UNIX, Windows, SUN Solaris

Computer languages: C++, IBM ASSEMBLER, Shell Scripting

Databases: Oracle, SQL, HSAM, ISAM, VSAM

Communications: TCP/IP, SNA, SYNC and ASYNC, T1, ISDN

Customer Service Systems: Nortel/Avaya, ScanSoft, and Genesys

Other: Working knowledge of Mercury Quality Center, Peregrine Change Tool, and Remedy Business Service Management tools

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Technical Project Manager

Responsibilities:

• I work on teh “Game Plans” for teh FORTE Fraud System for Pre - Production testing and Production Capture of teh FRAUD Database.
• I work with teh System Engineers and Database Administrators to Provision teh FORTE Fraud System for teh Production Releases. This also requires “troubleshooting” technical problems dat may require working with teh System Engineers and/or Database Administrators to quickly resolve any situation requiring their expertise.

Confidential, Pleasanton, CA

Technical Project Manager

Responsibilities:

• I worked with teh application groups in Kaiser to upgrade servers no longer supported by Microsoft to Windows 2008 servers. Often this would include upgrading teh software and conducting extensive testing to make sure this new software was compatible with teh new servers.
• I reviewed with teh business, teh maintenance costs and possible consequences of keeping teh old servers compared to upgrading to new 64-Bit servers from HP. Sometimes, teh business cannot upgrade to teh newer servers because teh vendor software will not work on a 64-Bit server.
• I was responsible for conducting teh Design Reviews of teh application projects with teh Application Programmers, Business Sponsors, Project Managers, and Business Consultants.
• I was responsible for Kaiser’s conversion to Share Point 2013, teh MOSAIQ upgrade to Citrix 6.5, and teh APOLLO upgrade for teh Citrix and Oracle SQL conversions.

Confidential, San Francisco, CA

Technical Project Manager

Responsibilities:

• Responsible for High Level Requirements Documents, Requirements Traceability Matrix Documents, and User Acceptance Test Plans for Confidential &E’s Emerging Markets Group Projects.
• I was responsible for teh High Level Requirements for teh Master Metered Account data being sent to Confidential &E’s vendor OPower.
• I worked with teh vendor Opower on database problems concerning Confidential &E’s Home Energy Program.

Confidential, Concord, CA

Technical Project Manager

Responsibilities:

• Responsible for Delivery of Business Requirement Document, High Level Requirements Document, Traceability Matrix Document, and User Acceptance Test Plans for Confidential ’s Credit Card Projects.
• End to End testing - Reconfigured teh testing environment to support a complete test of all teh changes from teh IVR to teh desktop presentation.
• Expanded teh IVR Network to increase teh “Call Capacity” of teh Credit Card IVR to Windows 2008 servers. Often this would include upgrading teh software and conducting extensive testing to make sure this new software was compatible with teh new servers.
• Responsible for High Level Requirements Documents, Requirements Traceability Matrix Documents, and User Acceptance Test Plans for Confidential &E’s IVR Business Delivery Group Projects.
• Responsible for teh High Level Requirements and teh redesign of teh CARE Program IVRs.
• Wrote teh Business Requirements Documentation for Confidential &E’s IVR Enhancement Project.

Confidentia

Consultant / Project Manager

Responsibilities:

• Programmed and maintained IVR applications for Confidential effort to deploy teh Nortel VOIP network to teh 1,600 Social Security Offices throughout teh United States.
• Teh effort consisted of four data centers housing over 100 IVRS operating on a Sun Solaris platform to support teh Social Security Administration.
• Wrote IVR test applications to automate teh testing of each SSA office as it was being deployed.
• Setup teh Backup and Recovery programs for teh IVRs at teh four data centers.
• Provided Project Management for WaMu’s Mortgage Statement Projects produced by First Data Resources and WaMu’s Home Loans Division.
• Project Manager for Washington Mutual’s Home Loans Division creation of teh IRS Mortgage Interest Statements and IRS Real Estate Transaction Forms.

Confidential, Concord, CA

Consultant / Project Manager

Responsibilities:

• Responsible for High Level Requirements Documents, Requirements Traceability Matrix Documents, and User Acceptance Test Plans for
• Provided programming and Project Management for Confidential ’s efforts, to implement and enhance its Nortel IVR platform integration with Genesys CTI and Oracle databases.
• Business Analyst for teh design and implementation of teh Commercial Credit Card IVR system including Network implementation at six different locations throughout teh United States.
• Designed and analyzed teh Merchant Services Card System and Network to allow Merchants to call in to report problems, request assistance, or reorder supplies to support Confidential Merchants anywhere in teh world.
• Shared primary programming and production support responsibility for teh over 70 million consumer credit cards across teh United States.
• Primary programming and production support responsibility for Commercial Credit Card IVRs and Merchant Services Systems across Confidential call center sites.
• Prepared and presented Software Process Standards documentation requirements to management.
• Worked on teh Voice Guided Services System on teh Sun Solaris platform with Voice Recognition using Voice XML.
• Designed, Developed and Implemented Test Strategies, Test Plans, and Test Cases (Scripts) for all Production Changes or Production Projects.