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Sr. Scrum Master/ It Manager / Agile Coach Resume

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ChicagO

SUMMARY

  • 18+ years of experience in the Software Development, Enhancements and Production Support
  • Agile Practitioner and Project Manager - PMP, CSM, PMI-ACP & SAFe Program Consultant (SPC) Certified.
  • 10+ Years of Project Management experience across offshore/onsite of which 5+ years of Agile Project Management for Ecommerce Portal Applications
  • 8+ years of knowledge Banking/Finance domain includes Investment Banking, Credit Card and Auto Finance.
  • Managed large Projects / Programs / Customer Accounts with successful initiation, execution & delivery of software projects having diverse range of technologies with Global Delivery Model.
  • 9+ years of experience in Program / Project Management of several projects and programs from start to finish with a peak team size of 200
  • Manage Large as well as small project estimating between $2M to $8M.
  • Managed end-to-end 70+ people and multi-year $30M Ecommerce Portal Applications program to implement end-to-end enterprise solution managing business & operational (OM) parameters for the program ensuring all service levels are met
  • Experience in building client relations, strategic sourcing, offshore co-ordination, managing deliverables, maintenance activities, knowledge transitions, scope planning, estimations, resource planning, & proposals.
  • Managed a wide array of stakeholder relationships, including business process owners, end-users, service providers, vendors, and partners. Engaged with customer to successfully sign off on the overall architecture for the tools deployment and managed the projects on time and budget.
  • Worked as SPOC and bridge between Operations and Release Management for all environment preparation, provisioning and delivering new environments
  • Accurately estimated project resource requirements and created a range of project plans, Business Process Modeling (Lean Agile) based tools, and artifacts; produced high-caliber business analysis deliverables, including feasibility assessments, roadmaps, current / future state modeling, and use cases.
  • Collaboratively coordinated and lead activities between cross-functional teams, offshore teams, Business Customers, Stake Holders and Senior Management maximizing levels of productivity.
  • Coached the teams in self-organization and cross-functionality
  • Achieved many client awards & appreciations showcasing outstanding performance and proven ability to successfully deliver critical complex projects on time with quality.
  • Strong business analyst and leadership skills to facilitate meetings, run JAD sessions, interview stakeholders / business users, document scope and business processes
  • Excellent communication, presentation and interpersonal skills with ability to work collaboratively and multitask in both independent and team environments.
  • Self-motivated, a quick learner, results oriented, embracing to challenging assignments and situations with enthusiasm, bringing innovation and ideas.
  • Understands IT Management fundamentals including management concepts, IT methods and tools, architecture, business IT strategy, technology strategy, organization structures, people and skills, sourcing strategies, finance and supporting systems
  • Managed high proficiency with financial reporting, analysis and management, data management, and expert with Microsoft Project, Microsoft Office Suite and other PC Applications.
  • Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while handling tough assignments and providing quality results
  • Matured leadership & Management skills with experience in building high performance teams and motivating team members in maximizing the productivity.
  • Experienced in leading the Release / application project with highest quality while managing overall project / release / program Risk and mitigation plans for successful program / release / project delivery.

TECHNICAL SKILLS

Agile Tools: Version One, CA Agile Central (Rally), JIRA Agile

Software Design: MS Visio, Rational XDE, Erwin Data Modeler

Business Intelligence: SharePoint, Oracle, SQL Server, BizTalk Server

.Net Development: C#, Visual Basic .Net

Web Development: Java, ASP. Net, XML, HTML, XSLT

Technologies: Design Patterns, COM/COM+

Reports: Crystal Reports, SQL Server Reporting Services

Project Management: MS Project, HP PPM, CA Clarity, MS TFS

Others: Lotus Notes, MS Office

PROFESSIONAL EXPERIENCE

Confidential, Chicago

Sr. Scrum Master/ IT Manager / Agile Coach

Responsibilities:

  • Responsible for leading the agile transformation and for the successful execution of a scaled agile program (Release Trains) that support the delivery of strategic technology products or an overall value stream.
  • Leading a release train and multiple teams to self-organization
  • Acting as an Execution lead closely partnering with the Product Manager IT Delivery Owner to guide one agile release train
  • Quickly gaining a high level understanding of the technical and business domains of the scrum teams
  • Communicating well with all levels of the organization from Scrum team members to executives
  • Partnering with Product Management to drive the definition and refinement of the program backlog
  • Establishing program level cadence and drive program level ceremonies (e.g. Roadmap Planning, PI Planning, Product Management Council, Scrum of Scrums, Retrospectives)
  • Facilitating coordination and dependency alignment between the program team and third parties, release managers, or between the team and other Scrum Teams
  • Establishing and managing Risk and Quality for agile program
  • Facilitating discussion at the release train level and facilitate alternatives or different approaches
  • Facilitating consensus and decision-making with business, IT and executive management
  • Analyzing the entire software development environment and operating culture and bring practical solutions to improve and navigate both Keys
  • Noticing differences and issues as they arise put corrective actions in place and/or elevates them to management
  • Leading by example and demonstrating value-add principles to agile release trains
  • Provide leadership, direction, and coaching to peers, team members, and Scrum Masters
  • Partnering with others to achieve goals at various levels throughout the organization and lead others to do so by example
  • Fostering a team collaborative environment that tears down silos between groups - act in a single voice
  • Serve as an escalation for impediment removal for the Scrum Masters and scrum teams
  • Develop, coach, and mentor team members to advance their skills and career

Confidential, Jersey City, NJ

Scrum Master / IT Project Manager

Responsibilities:

  • Managed Infrastructural Upgrade, Enhancements and New Clients rollout for Mid Office Fixed Income Trades processing applications.
  • Managed global IT and L3 support teams of 40+ individuals for Monthly release of around 100 enhancements in each production release.
  • Coordinated with External & Internal vendors, business stakeholders for IT requirements documentation, planning, status update and delivery.
  • Managed Project Financials, Management Dashboards, status reports and High level project plan in CA Clarity Portfolio Management.
  • Provided Scaled Agile coaching to multiple teams, and teaching them to create clear and concise Backlog items on SAFe principles in JIRA
  • Facilitated PI planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed.
  • Tracked and communicating team velocity and sprint/release progress and ensuring that development teams are practicing the agile principles.
  • Helped Business stakeholders in Requirements backlog maintenance and prioritization
  • Supported Product development team in identifying and removing impediments, preventing distractions using Collaborative approach

Confidential, New York, NY

Scrum Master / IT Project Manager

Responsibilities:

  • Managed a complex program to simplify the current rating systems infrastructure and information flow process to enable accurate processing of ratings data from the source systems to all internal and external targets, in a reliable and timely manner.
  • Managed successful implementation, data migration and launch for multiple projects Single Rating Data Source (SRDS), Master Data Management (MDM), Data Intake (DI), Enterprise Data Warehouse (EDW) and Business Intelligence (BI) reporting.
  • Lead meetings on presentation and resolution of Data conflicts between legacy and new database.
  • Worked in liaison with the Architects//Tech Leads for application design with different web browsers and mobile devices compatibility like IOS & Android
  • Planned scrum implementations within the MIT & MA organization
  • Lead and coach the organization in its scrum adoption using Rally’s Agile Tool
  • Helped associates and stakeholders understand and enact scrum in their lines of business
  • Facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed.
  • Tracked and communicated team velocity and sprint/release progress and ensuring that development teams are practicing the agile principles.
  • Helped Business stakeholders in Requirements backlog maintenance and prioritization
  • Teach the team to create clear and concise Backlog items on INVEST principles
  • Supported Product development team in identifying and removing impediments, preventing distractions using Collaborative approach
  • Interfaced with all levels of management and staff to provide strategic and tactical advice on project planning and execution and keep management informed.
  • Build senior management and Governance team decks with Quantitative analysis
  • Demonstrated ability to take projects within a specific program and roll them into an Overall Program Plan, Schedule, Budget, Reporting, Issues, Risks, and Assumptions

Confidential, Colorado Springs, CO

Scrum Master / IT Project Manager

Responsibilities:

  • Managed Enterprise Claims - development and implementation, which includes the creation of common processing, resolution and claim summary screens for Express, Ground and Freight.
  • Managed legacy Express, Ground and Freight claims data migration to new Enterprise Claims database in Oracle.
  • Worked in liaison with the Architects//Tech Leads for application design with different web browsers and mobile devices compatibility like IOS & Android
  • Lead meetings on presentation and resolution of Data conflicts between legacy and new database.
  • Helped Business & IT teams in defining the Roadmap and Releases for Enterprise Claims applications using SAFe principles & Agile Release Train (ART).
  • Lead and coach the organization in its scrum adoption and program increment (PI) planning
  • Helped associates and stakeholders understand and enact scrum in their lines of business
  • Coached the team in organizational environments in which scrum is not yet fully adopted and understood
  • Teach the team to create clear and concise Backlog items on INVEST principles
  • Managed Project Financials, Management Dashboards, status reports and High level project plan in CA Clarity Portfolio Management.
  • Build senior management and Governance team decks with Quantitative analysis

Confidential, New York, NY

Scrum Master / IT Project Manager

Responsibilities:

  • Demonstrated ability to coordinate across geographically dispersed teams, worked with management at all levels of the organization, and to distill detailed project updates into higher level issues, risk, and status for senior management
  • Managed and tracked team velocity, financials, and other KPIs in relation to the plan and published progress reports
  • Maintained dependency plan between planned sprints across engineering, infrastructure, and third-parties using SAFe.
  • Worked in liaison with the Architects//Tech Leads for application design with different web browsers and mobile devices compatibility like IOS & Android
  • Managed Project Financials, Management Dashboards, status reports and High level project plan in CA Clarity Portfolio Management.
  • Managed and appropriately escalates delivery impediments, risks, issues, and changes tied to the product development initiatives
  • Ensured deliverables across engineering teams are high quality and clearly documented
  • Conducted daily stand-ups and retrospectives at the end of each sprint, and ensured that the team is continuously learning from the past
  • Effectively communicated across third parties and technical and business product managers
  • Worked with other Scrum Masters to increase the effectiveness of the application of scrum in the organization

Confidential, New York, NY

Scrum Master / IT Project Manager

Responsibilities:

  • Managed end-to-end client-facing engagements to develop and implement enterprise-level solutions, collaborating cross-functionally to develop, implement, and maintain innovative Ecommerce Portal Applications.
  • Provided pre-engagement consulting and led third-party system integration efforts, including development, negotiation, and management of statements of work (SOW) and service level agreements (SLA).
  • Managed a wide array of stakeholder relationships, including business process owners, end-users, service providers, vendors, and partners. Engaged with customer to successfully sign off on the overall architecture for the tools deployment and managed the projects on time and budget.
  • Analyzed Infrastructure requirements for new Release Management initiative and created a plan for building missing Dev, QA and UAT environments coordinating with Systems, Network, Development and Application support teams.
  • Worked in liaison with the Architects//Tech Leads for application design with different web browsers and mobile devices compatibility like IOS & Android
  • Single point of contact and bridge between Operations and Release Management for all environment preparation, provisioning and delivering new environments as requested by the project Teams. Provided weekly status report to all stakeholders and management.
  • Monitor and manage service level targets. Ensuring all Service Levels are met or exceeded & RCA preparation for SLA breach.
  • Organize & participate in monthly & quarterly program reviews with project stakeholders along with Wipro senior management team.
  • Present & review of Program & Service performance of an engagement on a monthly basis & take actions when necessary.
  • Managed business & operational (OM) parameters for the program
  • Identified new opportunities/initiatives & coordination with Wipro teams to produce RFP, to organize workshops with customer, signoff on the new engagements & ensure delivery commitments.
  • Utilized agile best practices and provided subject-matter expertise on hybrid Waterfall / Agile approaches; drove JAD-based project collaboration.
  • Managed all enhancements, patches and upgrades for vendor and in-house developed application for the Workbench Center. Supervised a team of 13 technical and application support specialists and ensured that the Service Level Agreement (SLA) was met
  • Core Technologies: Microsoft Project, Visio, Oracle, SQL Server, Web sphere Application Server, Java, HTML5, ETL and .NET Framework

Confidential, Simi Valley, CA

IT Project Manager

Responsibilities:

  • Managed schedules, deliverables, budget, forecasting, risk mitigation and issues resolution for multiple projects at a time.
  • Determined Testing data set priorities by interfacing with the project teams and implemented detailed procedure(s) for offshore team to support and execute requests based on priority.
  • Liaise with Wipro internal teams (business units, practices, vertical) and with senior management team to build the entire team including specialists and engaging vendor to achieve project objectives.
  • Coordination with customer technical team and senior management team providing a look ahead on the overall delivery through reports & managed open communication across different stakeholders within a short span of time.
  • Managed to successfully deliver project milestones as per timelines and maintained well balanced offshore and onshore model.
  • Proactive monitoring of overall service delivery, better utilization of resources, resolving issues, risks and initiating corrective action as appropriate.
  • Management of the overall project plan for Presentation Layer (Builds, Deployments and Implementation). Project Management with respect to Artifacts, SDLC, project Timelines/ project Costs, Resource Management, Staffing, Application Rollouts, Testing /QA/ Development
  • Assessed project feasibility, gathered business requirements and executed project plans for various business units. Assess risks, costs and potential benefits of alternative business process and its implementation.
  • Installed, deployed, packaged and tested global engineering applications in a pre-production environment in assuring a successful move to production
  • Created detailed documentation of application installations to enable technical support teams to successfully deploy applications to 1000’s of clients
  • Provided relationship management and direction to customers, vendors and technical teams to complete year end project of renewing all applications with 0% error
  • Initiated and led red teams and change management processes in a production environment to identify risk and eliminate unplanned outages
  • Managed stakeholder communication and critical risk and issues
  • Ensured the projects are compliant as per the Delivery model required by Client
  • Motivated team members and effectively train and mentor to increase productivity
  • Shared Weekly updates on project status to Customer/Business teams

Confidential

Consultant

Responsibilities:

  • Worked in a team responsible for developing Refinance software for National Housing Bank.
  • Developed Refinance software using Visual Basic .Net, SQL Server 2000.
  • Prepared Design document using Rational Rose

Confidential

Sr. Software Engineer

Responsibilities:

  • Developed the modules using Microsoft products like Visual Studio, Office, SQL Server, Exchange Server and Internet Information Server
  • Implemented all latest software development technologies like in these modules, also using triggers and stored procedures for data integrity on SQL server

Confidential

System Executive

Responsibilities:

  • Developed software in PowerBuilder 6.0 and Oracle 7.3 for Sugarcane Management.
  • This software was installed in many domestic Sugarcane Industries for managing procurement and payment of sugarcane from the Confidential

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