Manager Network Operations Analytics Resume

SUMMARY

IT Program Manager wif nearly 20 years of large - company experience working wif enterprise-scale B2B E-commerce development projects, N-Tier Client Server, Methodology/Process Rollouts, and Legacy integration and replacement projects. Experience includes: developing and managing large-scale project plans using MS Project, Clarity while utilizing both the Waterfall and Agile Methodologies.
Act as the primary liaison between corporate end-users and development teams, creating conceptual data models, developing and executing large test plans, as well as interfacing and presenting project progress regularly to senior management. Exceptionally precise yet comprehensive thinker; strong team builder.

PROFESSIONAL EXPERIENCE

Confidential

Manager Network Operations Analytics

Responsibilities:

Provide operational decision support for Charter Network Operations organization through appiled knowledge of SQL, SAP Crystal Reports, Teradata, Salesforce.com, Microstrategy.
Continue professional development including gaining industry recognized certifications.
Translate business requirements into actionable reports and dashboards monitoring KPI, while highlighting areas of concern and opportunity for executive leadership.
Creative problem solver/engineer that excels in conceptualizing, analysis, and rapid development of POCs, and prototyping of company specific data/information solutions
Motivates employees to reach their maximum potential through trust and empowerment

Technical environment: SCTE, BDS Certified, HFC, VOD, SDV, HSD, CSG, Clarity, Salesforce.com, MS Office, Visio, SQL, Teradata, Micro Strategy, SAP Crystal Report, Share point, BMC Remedy Suite

Confidential

Program Manager IT

Responsibilities:

Represented the commercial Sales Operations department in the pre-sales analysis
Created and distributed program communications on a consistent and timely basis.
Performed IT PMO activities to ensure IT Governance tasks are accomplished.
Successfully cultivated partnerships wif integral members of primary customer base
Implemented change management processes by introducing tool to manage incoming requests

Technical environment: Salesforce.com, Clarity, MS Office, Visio, MS Project, Clarity, SQL

Confidential

Project Manager

Responsibilities:

PM for Siebel CRM migration effort wif financial responsibilities of $1.2MM budget
Successfully partnered wif offshore contracting firm
Responsible for building many complex queries wifin multiple Oracle databases in order to produce reports and to provide end-user support of current applications.

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