SUMMARY

• Resourceful Business Analyst and IT Project Manager with broad experience in IT infrastructure Integration Planning and skilled in streamlining operations and maintaining schedules to ensure timely completion of assigned projects. Expert in managing large scale system integration and implementation, diverse teams and resources to drive successful completion of project milestones and deliverables, risk analysis, project baselining, resource levelling, monitoring and tracking performance to plan. I am also proficient in documenting system use and Operations documents.
• Experienced Business Analyst with over 11 years in categorization and analysis of Business Requirements, performing business process analysis and automation, Data Analysis, and Reporting with strong hands on and strategic delivery approach.
• Strong Knowledge of RUP, UML, Agile (SCRUM), Waterfall methodologies and software development life cycle (SDLC).
• Experienced in MS Project, JIRA Agile Scrum, Clarity PPM, Rally, Apptivo project management tools.
• Experienced in managing ITSM systems in an ITIL environment. And have experience in diverse domains like Banking, Finance, Online Merchandizing, Ecommerce Content Management system, Ecommerce shopping, retail, ecommerce ticketing, Education Order Management and Point of sale (POS).
• Experience in working as a business analyst on various healthcare system programs which included: designing health information systems, design and management of result based monitoring and evaluation of health and development sectors at national and regional levels. Working knowledge on healthcare applications such as Electronic Medical Records (EMR), Electronic Health Records (EHR), Health Insurance Claims Processing, Medical Billing System etc.
• Diverse experience invarious ecommerce solutions & Retail services like ATGweb commerce, Shopify, OpenCart, Wordpress, Magento, Zen Cart, Drupal Commerce, OsCommerce, WooCommerce.
• Knowledge & in - depth support of different CMS like Drupal, Wordpress, Sitecore, Joomla, SugarCRM, Magnento, etc.
• Familiar with multiple languages like JAVA, PHP, .NET and their frameworks. Working knowledge of Web Technologies (RESTful APIs, HTML, XML, JSON, web services, etc.)
• Highly proficient in interacting with business users to identify information needs, identifying and initiating process changes where required, and gathering Business and System Requirements.
• Proficient in gathering business and technical requirements from both formal and informal sessions through interviews, questionnaires, video conferencing, brain storming and Joint Application Development (JAD) sessions.
• Extensive experience in “as-is” and “to-be” Business Process Modeling for Gap Analysis.
• Experience analysing and documenting project scope documents and SOW, storyboarding, Business Proposals, Project Proposals, Project plan, project/requirement change request forms, BRD, FRD, SDD, UML, wireframes/mockups, end user documentation and BPMN Business Process Model & Notations. Expert in developing both Functional and Non-Functional Requirement.
• Excellent in writing business and system specifications, designing and developing Use case and test Case scenarios, developing test plans, analysing root-cause analysis of software failure, SWOT Analysis, Cost benefit analysis, conducting user acceptance testing as well as training and implementing new processes and procedures.
• Proficient in creating Project Workflows, Business Processes, Use Cases, Wireframes, Prototypes, Activity Diagrams, Class Diagrams, Sequence & Collaboration diagrams.
• Expert in creating Specifications and designing Databases, Conceptual, Logical and Physical Entity-Relationship diagrams.
• Expert in tracing requirements throughout the development process and verifying adherence Requirement Traceability Matrix (RTM).
• Conducted Sprint planning based on new and backlogged requirements.
• Supported Change Management and Issue Management
• In-depth knowledge of all the phases of Software Development Life Cycle, Scrum and Agile, Waterfall and iterative methodologies. including preparing Test Strategy, Test Plan, Test Cases, Test Summary Reports and Test Scripts for Manual testing, Risk Based Testing and Automation Testing.
• Proficient in planning and executing tests from large system wide tests (SIT, UAT, etc.) to individual functional tests and Regression tests, Unit, Functional, Integration, System, Regression, User Acceptance, GUI, Smoke Testing, Sanity, regression, Performance and load testing.
• Exposure in Functional Testing Tool - QTP; Performance Tool - Load Runner; Application Monitoring Tools - Dynatrace, Gomez & LISA; Defect Management / Agile Tool - JIRA.
• Experienced in writing test scripts and writing user documentation and manuals, installation and troubleshooting guides.
• Strong team building, conflict management, time management and escalation protocol skills.
• Toad for querying big data. Google Analytics, and Logi Analytics for data analytics.
• Knowledge and ability to work with iOS, Android or other mobile & online software applications.
• Well versed at managing multiple projects simultaneously, strong team building skills and excellent presentation, communication and interpersonal skills.

TECHNICAL SKILLS

Project Management Tools: MS Project, JIRA Agile Scrum, Clarity PPM, Apptivo, Basecamp, Asana, Worksnaps, Pivotal Labs, Team Foundation Server, MS Share Point, Mircrosoft Azure Cloud, Toad, Prezi, eSubmissionExpressVisual Modelling Tools MS Visio, UML Rational Rose, Erwin, Snagit9, Smart Draw

SDLC Methodologies: Agile (SCRUM), Rational Unified Process (RUP), Waterfall, Rapid Application Development

SalesForce: SalesForce CRM, SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards

Testing & Bug Tracking Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner, BTS, Mantis, Bug Tracking JIRA

Programming Languages: C++, Java, J2EE, PHP, Codeigniter (HMVC), jQuery,HTML5, CSS3, ASP.NET, CODA, Wordpress, Drupal, Magento, HTML5, CSS3

Databases: MS Access, SQL, MySQL

Internet Marketing Tools: Mail Chimp, Google Analytics, Google AdWords, Hootsuite, Facebook Ad Campaign

PROFESSIONAL EXPERIENCE

Confidential - KS

Business Analyst & Project Manager

Responsibilities:

• Project Manager & Business Analyst for large, complex IT projects across requirements to project delivery phase. Business requirements elicitation across a diverse range of stakeholders at all levels, aligning service management tools. Maintain perspective and a big picture project view amidst complex project details, and synthesize/translate key concerns, issues, risk, opportunities and impact back to the business. Provide process expertise and input into the design, build, and implementation of the ITSM solutions as required.
• Defining and clarifying project scope, developing the project plan and project schedule, developing policies and procedures to support the achievement of the project objectives.
• Assist with verification testing of requirements, design specifications, technical specifications, and full regression testing documents
• Engaged in QA process and provide supervision and technical guidance to the QA staff in the analysis, design, testing and deployment of all applications, ensuring that all products are defect free and compliant with the technical specifications/requirement. Responsible for designing and implementing processes and procedures for the QA Testing Team that include but not limited to test plans and test case templates, test strategies, test estimates, testing tools, test statuses and test environments to help streamline the testing lifecycle in a fast-paced Agile environment
• Work with developers and analysts throughout the test cycle to manage changes to scope. Knowledge of analyzing Smartsheet Data in MicroStrategy.
• Works with B2B ecommerce with advance online selling, merchandizing, personalization and targeting capabilities.

Confidential - Boston, MA

Business Analyst & Project Manager

Responsibilities:

• Worked on diverse domains including health care programmes and Medicaid IT services which contained: designing health information systems, design and management of result based monitoring and evaluation of health and development sectors at national and regional levels. Furthermore, extensive expertise in survey and baseline study design, social research, health indicators; formulation, implementation and coordination of operational research projects; planning, implementation and evaluation of health programs; delivery of training effectively. I was actively involved with professional doctor to gather requirements for following medical products.
• Knowledge of Software Development Life Cycle (SDLC) of Medicaid IT Services.
• Conducts JAD sessions with supply chain management and development team to brain storm Point of Sale (POS).
• Lead the project team in the review of deliverables and project tracking of team activities. Oversaw all phases of various projects from initiation, planning and risk analysis, design, execution and project closure.
• Helped to create and translate user stories to define the functions the system must provide. And performed requirements management and formulated project workflow, technical and business process documentation such workflows, use cases, SRS, FRS, Project proposals, project plans, project costing and scheduling, user manuals and Reference guides.
• Document Project Risk, Assumptions, developing a delivery approach, project costing and scheduling.
• Created Unified Modeling Language (UML) diagrams for Business Process Modelling like Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Flow Charts.
• Created Mock-up forms in Just in Mind for better visualization and understanding of the GUI
• Assisted the Project Owner to develop both high-level and detailed application architecture to meet user requests and business needs.
• Prepared and reviewed user manuals, Installation & Troubleshooting guides, and conducted training sessions.
• Supervise social media email marketing templates deployment.
• Performed the UX/UI design and development reviews of Desktop, Web and Mobile Applications.
• Functioned as the liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
• Conducted JRP sessions with SME and manager to understand business processes, functionality detail.
• Assisted to create Product Breakdown Structure (PBS).
• Helped to create burn down charts to show remaining work in the sprint backlog.
• Identified “As is” process and “To be” process as parts of gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap.
• Assisted the Senior PO in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Worked in Coda text editor for Pixel-perfect preview and managing local and remote files.
• Use SQL during the testing phase to verify and validate that the correct information is being provided.
• Involved in QA process and worked closely with the QA Team and played a key role bringing in best practices of test driven development in an Agile environment.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Reviewed test scripts according to the business specifications and design documents.
• Worked with development and testing teams to accomplish timely release objectives.

Confidential, Miami, FL

IT Consultant - Business Services Project Manager

Responsibilities:

• Oversee all Requirement Analysis, use case identification, developing Software Requirement Specification, workflows & Wire Frames of below projects.
• Managed IT Contractor duties aligned to the project plan. IT contractor skills included Microsoft Engineer, Network Architect, IT Security GUI design & project development reviews
• Managed day-to-day operational aspects of a project and scope
• Developed Guideline for R2LD Cloud Data Protection Assessment, Customer Provisioning Flow, and Logical Model
• Working in analysis, designing and development of Ecommerce portals web application developments and B2B, B2C environments.
• Involved human resource management, recruitment and hiring of technical team and individuals.
• Engaged in performance management, monitored and tracked the performance of a team to higher management.

Confidential

Project Analyst & SQA Engineer

Responsibilities:

• Providing business analysis for implementing Customer Relationship Management system, Content Management System & various e-commerce ticketing sites for all the events related to sports, concerts and theatre. And playing a key role during requirements gathering, analysis, designing and testing.Also involved in project tracking and monitoring.
• Using Coda text editor to open and manage remote files.
• Analyzed the system for the effectiveness of the E-commerce operations and designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements and authored use cases for various e-Commerce processes including: customer ordering,webanalyticsand returns.
• Advising customers and a team on accessing the correct web services, database schemas, conversion loaders and other technical components that are part of the Ecommerce ticketing sites.
• Develops digital strategy plans for B2B clients following the Digital Analytics skills.
• Developedworkflows, background processes, constraints, BusinessRequirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process.
• Provided all necessary documentation including FRD, supporting Use Cases, System Role Matrix, Process Flow diagrams, Use Case, Activity, Sequential, Collaboration and Data Flow diagrams.
• Formulated Ticket Flow and documented web services for various ticketing sites. Prepared user guides for ticketing checkout procedures.
• Worked on Pay per Click (PPC) Advertising and campaign Management.
• Led data analysis of TicketDate2 DB via Toad, Ticketluck and Ticketmate sites via Google Analytics. Analysed verification of discount codes on different ticket sites.
• Using SQL for validating data and performing data analytics.
• Perform GUI functional test, cross browser Compatibility test, broken link, navigation & bread crumbs validation, site map testing, load and Performance testing, UAT Testing of the company ticketing sites or applications.
• Performed the Multivariate and AB Experiments of following tickets sites through Google website optimizer.
• GUI testing, functional testing, cross browser Compatibility test, broken link, navigation & bread crumbs validation, site map testing, load and Performance testing of the following applications or sites

Confidential

Project Team Lead

Responsibilities:

• Lead Requirements Analysis, formulate project workflow and developed Software Requirement Specification & Wire Frames of subsequent projects.
• Worked on solutions that utilize web services.
• Developed Test Cases, Software Testing & Quality Assurance, Bug Tracking, Bug Reporting & Project Shipment Assurance of the following projects.