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Program Manager Resume

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West Sacramento, CA

SUMMARY

  • 12+ years of experience as Consultant in Design, development, maintenance and implementation of various software packages in the areas of Personnel & Administration, Inventory, Manufacturing, Healthcare, Finance and EAI.
  • Over 12 years of project execution experience in Shared Service, Onsite - Offshore Delivery Model with excellent Client Engagement & Communication skills
  • Expert knowledge on order to cash (OTC) processes.
  • Functional expertise and major business activities on Pricing, Billing, Shipping, Transportation, Availability check (ATP), Credit Management, Partner Determination, Output Determination, Bill of Materials and Variant Configuration.
  • Technical proficient on debugging and user-exits. Good understanding of ABAP codes.
  • Proficient in customizing different Sales Orders such as Standard sales order, Rush sales order, Cash sales order.
  • Expert in Shipping Point Determination, Route Determination, Transport and Delivery Scheduling, Backward Delivery Scheduling, Partial and Complete Delivery, Subsequent Outbound Delivery Split and Grouping of Deliveries.
  • Expert resource for customizing allocation of Free-of-charge items, and customization for Free of charge delivery, Invoice Correction Request, and Return Orders, Credit Memo, and Debit Memo.
  • Expert in the customization of customer master data, material master data, and data sharing among sales organizations.
  • Pricing Experience: Configuration of Condition Types, Condition Tables and Access Sequences, Determining and Maintaining Pricing Procedure, Creation of Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.
  • Billing Experience: Configured Billing Documents based on Billing Types and Item Categories, Customized Invoices. Expert in integrating billing to Accounting and Controlling.
  • Subject matter expert (SME) for the Healthcare systems and having good knowledge of different modules like Claims, pricing, Medicaid, Members mgt, Provider and financial modules in HE MMIS system.
  • Excellent written communication skills for detailingthe Business requirements, use case documentation
  • Responsible for managing IT and business relationships with customer organization
  • Provide business solutions in Analytics, Mobility and Enterprise wide portfolio.
  • Proven track record in delivering large business application for Fortune 500 customers
  • In-depth expertise in eCommerce (B2B & B2C), Supply Chain domain
  • Lead large teams spread across various work streams & geographies
  • Proven skills in executing end to end large scale global programs for Fortune-5 clients, as System Integrator. Hands on experience in Program management, Enterprise architecture consulting, Supply Chain & e-business domain.
  • Extensive working experience with IT leaders and senior level business executives in North America, Asia - Pacific and Europe.
  • Rich expertise in Supply Chain areas like Order fulfillment (Order Management, Customer Delivery Reporting), Purchasing System, Logistics (Product Visibility and Freight Audit & Payment Processing) systems.
  • Exposure toSAPIDOC types: DELFOR01, ORDERS03, DESADV01, DELVRY07
  • Managed large number of work streams for large system integration program in multi-vendor environment, including sub-contractors, and client organization's associates.
  • Experience in design, analysis, coding, testing and implementation, including enterprise solutions and simultaneous development of multiple modules.
  • Proficient in EDI Standards (EDIFACT/X12), HIPAA guidelines and development of EDI solutions using EDI mapping tools like Confidential, XIB, Edifecs, IBM WDI and Sterling Gentran/GIS.
  • Expertise in Retail, Supply Chain and processing of transactions like 850 Purchase Order, 810 Invoice, 856 ASN, 867 sales report, 852 Sales and Inventory Catalog, 844 Chargebacks, 849 Reconciliation and 845 pricing, 940 Warehouse Shipping Order, 943 Stock transfer shipment advice, 944 Stock transfer receipt notice, 945 Ship Notice, 210 Motor Carrier Freight Details and Invoice, 211 Motor Carrier Bill of Lading, 214 Transportation Carrier Ship Status Message, 217 Motor Carrier Loading and Route Guide, 270 Eligibility, Coverage or Benefit Inquiry, 271 Eligibility, Coverage or Benefit Information, 276 Health Care Claim Status Request, 278 Health Care Services Review Information, 834 Benefit Enrollment and Maintenance and 837 Health Care Claim.
  • Worked on translating inbound/outbound EDI transactions using Gentran/GIS/SI 5.1/5.2.
  • Experience on UNIX, IBM iSeries and Mainframe.
  • Expertise in EAI/Middleware/SOA tools like SeeBeyond JCAPS and Confidential /XIB(Axway Integration Broker)
  • Strong programming skills in C, Developer 2000, ASP, SQL, Stored Procedures, COBOL and JCL.
  • Experience in standard software development processes such as version control, configuration management, integration testing and quality assurance.
  • Proven analytical skills, ability to work under pressure, quick learner, adaptable, knowledge of various software development / database concepts and time management.
  • Certified IBM E-Business Application Development Professional.
  • Went for Requirement collection & Implementation of Ruwido project at the client place (Austria). Onsite (USA) experience for a period of 84 months and executed projects at 1-800-Flowers.com - NY, Confidential - Atlanta, Schneider - Florence, KY, Confidential & Confidential - NJ, Confidential - Dublin OH, OHL - Brentwood TN, Confidential - West Sacramento CA and Confidential - Redmond WA.
  • Undergone ERP training in SAP R/3(ABAP/4 module) & BW - Business Warehousing. Areas of expertise include SeeBeyond e*Gate 4.5.3, ICAN 5.0.5, PHP, Java, Gentran, GIS, Cyclone Commerce, GXS, Developer 2000, Oracle 7.x, Oracle 9i, MySQL, Apache webserver, MS Visual SourceSafe.
  • Excellent understanding of the System Development Life Cycle. Involved in analysis, design, development, testing, implementation, and maintenance of various applications.
  • Able to interact effectively with other members of the Business, Quality Assurance, Users and other teams involved with the System Development Life cycle.

TECHNICAL SKILLS

Databases: MS SQL Server, MySQL, Oracle, Oracle 7.x, Oracle 9i, Sybase

Development/Productivity Tools: Developer 2000, JBuilder

E-Com Frameworks/Web Technologies: ASP, Apache webserver, EDI, Gentran, GIS, GXS, Cyclone commerce, IIS, Java, Visual Age for Java, JavaScript, PHP Technology, SeeBeyond, e*Gate

Functional Areas: Admin., Finance, HR, IT Operations Management, Maintenance, Supply Chain Management

ERP Tools: SAP, SAP BW - Business Warehousing

Programming Languages: Cobol, DATA STRUCTURES & ALGORITHMS, HTML, Java, Pascal

Software Engineering Methodologies/Tools/Technologies: MS Visual SourceSafe, Sybase, Turbo Analyst, UML

TECH INF SERVICES SKILLS: Development, Maintenance and Support

Verticals: Electronics, Health Care, Manufacturing, Retail

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Responsible for managing IT and business relationships with customer organization
  • Provide business solutions in Analytics, Mobility and Enterprise wide portfolio.
  • Proven track record in delivering large business application for Fortune 500 customers
  • In-depth expertise in eCommerce (B2B & B2C), Supply Chain domain
  • Lead large teams spread across various work streams & geographies
  • Well versed with order to cash (OTC) processes
  • Proven skills in executing end to end large scale global programs for Fortune-5 clients, as System Integrator. Hands on experience in Program management, Enterprise architecture consulting, Supply Chain & e-business domain.
  • Extensive working experience with IT leaders and senior level business executives in North America, Asia - Pacific and Europe.
  • MSCIS Integration Team exists to integrate partners and line of business systems, enable integrated business operations, manage trading partner IT relationships, and drive standardization across the integration platform.
  • Rich expertise in Supply Chain areas like Order fulfillment (Order Management, Customer Delivery Reporting), Purchasing System, Logistics (Product Visibility and Freight Audit & Payment Processing) systems.
  • Exposure toSAPIDOC types: DELFOR01, ORDERS03, DESADV01, DELVRY07
  • Managed large number of work streams for large system integration program in multi-vendor environment, including sub-contractors, and client organization's associates.
  • Over 12 years of project execution experience in Shared Service, Onsite-Offshore Delivery Model with excellent Client Engagement & Communication skills
  • Author Implementation guides, Mapping, Configurations specifications and Functional Specifications.
  • Communicate message requirements to Partners.
  • Slotting work with ERPi integration team, coordinating connectivity setup with trading partners.
  • Contribute and Evangelize MSCIS architectural design and project design.
  • Conduct analysis of business and computer user needs in order to develop requirements documentation for the implementation or revision of computer systems and applications projects for specified business units.
  • Recognized by customer organizations for outstanding leadership skills in delivering business critical and strategic programs on time.
  • Utilize expertise in EDI, applications and understanding of the organization’s computer systems and capabilities to ensure the most efficient use of resources.
  • Participate in managing cross functional dependencies and backlog prioritization
  • Review completeness and provide feedback for artifacts and agendas
  • Gathering, analyze and understand computer user requirements specification.
  • Coordinate with business computer users and development teams in resolving the technical issues with respect to the applications.
  • Worked in different EDI transactions set like 940, 945, 850, 856, 855 and 810 as per the HIPAA guidelines.

Confidential, West Sacramento, CA

Sr. Business Analyst/Consultant

Responsibilities:

  • Conduct analysis of business and computer user needs in order to develop requirements documentation for the implementation or revision of computer systems and applications projects for specified business units.
  • Utilize expertise in EDI, applications and understanding of the organization’s computer systems and capabilities to ensure the most efficient use of resources.
  • Product Owner, responsible for overall ownership of specific functional areas for California Medicaid Management Information Systems (CA-MMIS).
  • Participate in managing cross functional dependencies and backlog prioritization
  • Participate in concept review sessions and provide direction to Functional Team
  • Review completeness and provide feedback for artifacts and agendas
  • Set expectation and prep DPHHS SME for sessions
  • Support concept sessions
  • Provide agreement for functional readiness
  • Work on Backlog Prioritization, Cross Functional Dependencies Validation, MITA Processes, Review of Use Case(s) and Specification(s)
  • Gathering, analyze and understand computer user requirements specification.
  • Coordinate with business computer users and development teams in resolving the technical issues with respect to the applications.
  • Worked in different EDI transactions set like 271, 271, 276, 278, 834 and 837 as per the HIPAA guidelines.
  • Participate in all system tests and analyze all data and processes and recommend improvements to same and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures.

Confidential, Brentwood, TN

Business Analyst/Consultant

Responsibilities:

  • Conduct analysis of business and computer user needs in order to develop requirements documentation for the implementation or revision of computer systems and applications projects for specified business units.
  • Utilize expertise in EDI, applications and understanding of the organization’s computer systems and capabilities to ensure the most efficient use of resources.
  • Drafted functional requirement specifications (FRSs) for customer master, quotation processing, sales order processing, consignment processing, billing, returns processing, contract processing, rebates processing, and backorder processing.
  • Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification.
  • Successfully worked on pricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
  • Configured order to cash (OTC) processes including sales order to invoicing, and cash application.
  • Gathering, analyze and understand computer user requirements specification.
  • Customized outbound delivery documents, picking, packing, and transportation.
  • Customized transport and delivery scheduling, delivery note, backward delivery scheduling, partial delivery, and grouping of deliveries.
  • Customized and configured Availability Check and requirement processing Checking Groups, checking rules and control parameters through requirement types. Also completed Dynamic Product Proposal and Transfer of Requirements.
  • Coordinate with business computer users and development teams in resolving the technical issues with respect to the applications.
  • Create and execute the application of test scripts, scenarios, and test plans that validate initial business requirements.
  • Development of EDI B2B transactions using Gentran, SI, GXS, Cyclone commerce, AS2, FTP and HTTP protocols.
  • Design and development of translation maps in Sterling Gentran Integration Suite (GIS) for all EDI transactions including 940, 943, 944, 945 and 856 documents.
  • Used EDIFECS spec builder to develop the mapping guidelines for various transactions used in this project.
  • Used EDIFECS extensively during the testing of the edi documents to validate the accuracy of the data.
  • Worked on logistic enterprise applications like Synapse and Accuplus.
  • Creation of business process flows including using BPML designer in GIS. Developed and deployed business process and inbound/outbound transaction maps on GIS. Configuring AS2, FTP setups for trading partners. End to End execution of EDI projects in coordination with trading partners.
  • Monitor all EDI file processing and perform troubleshoot on processes to resolve all transaction file issues and perform tests on same and provide support to all client issues and maintain documents for all operational procedures according to data requirements.
  • Participate in all system tests and analyze all data and processes and recommend improvements to same and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures.
  • Analyze and resolve all EDI issues in processes and maintain accuracy in all inbound and outbound documents and perform troubleshoot on processes and analyze all errors.
  • Evaluate all business processes and monitor transactions to resolve all lost transactions and perform tests on EDI maps.

Confidential, Dublin, OH

Business Analyst/Consultant

Responsibilities:

  • Development, Application support & Maintenance of EDI B2B transactions.
  • Drafted functional requirement specifications (FRSs) for customer master, quotation processing, sales order processing, consignment processing, billing, returns processing, contract processing, rebates processing, and backorder processing.
  • Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification.
  • Successfully worked on pricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
  • Configured order to cash (OTC) processes including sales order to invoicing, and cash application.
  • Gathering, analyze and understand computer user requirements specification.
  • Customized outbound delivery documents, picking, packing, and transportation.
  • Customized transport and delivery scheduling, delivery note, backward delivery scheduling, partial delivery, and grouping of deliveries.
  • Customized and configured Availability Check and requirement processing Checking Groups, checking rules and control parameters through requirement types. Also completed Dynamic Product Proposal and Transfer of Requirements.
  • Coordination with offshore team members.
  • Requirement Gathering, analysis and understanding Requirements Specification.
  • Gather regular feedback from Cardinal Managers/Analysts which can be a value add to our process.
  • Working with other teams such as Business users and Developers in resolving the technical issues with respect to the application.
  • Participate in Weekly team meetings, planning, estimation, preparation of Status Reports and other such activities as required.
  • Migrating partners to GIS.
  • Used EDIFECS spec builder to develop the mapping guidelines for various transactions used in this project.
  • Used EDIFECS extensively during the testing of the edi documents to validate the accuracy of the data.
  • Design and Maintenance of translation maps in Sterling Gentran Integration Suite(GIS)/Gentran on Windows/Mainframe for all EDI transactions including 850, 810, 856, 844, 845, 849, 852, 867, 210, 211, 214, 217 and 940.
  • Creation of business process flows including using BPML designer in GIS.
  • Developed and deployed business process and inbound/outbound transaction maps on GIS.

Environment: Gentran, GIS, GXS, Cyclone commerce, AS400

ConfidentiaI, Piscataway, NJ

Business Analyst/Consultant

Responsibilities:

  • Support Activities, Maintenance and Development work.
  • Handle Business critical EDI Applications like Invoicing, Purchasing, Remittance, Rebates.
  • End to End execution of EDI projects in coordination with trading partners.
  • Experience on 810, 850, 856, 820, 852, 855, 844, 849 ANSI X12 Transaction sets.

Environment: Gentran, Oracle, Connect Enterprise, IBM - Mainframe

Confidential, Florence, KY

Project Manager

Responsibilities:

  • Involved in meetings to gather information and requirements from the clients.
  • Support Activities, Maintenance and Development work.
  • Handle Business critical EDI Applications like Invoicing, Purchasing, Remittance, Rebates.
  • End to End execution of EDI projects in coordination with Trading partners (Vendors and Distributors) 4. Experience on 810, 850, 860, 856, 820, 812, 852, 855, 844, 849 ANSI X12 Transaction sets.
  • Handling a team of 7 people (2 Onshore & 5 Offshore), interacting with the client & delegation of work.
  • Monitored the jobs on a daily basis and looked at the session logs to see if jobs completed successfully.
  • Translate and Process inbound EDI Purchase Orders into SAP IDOCS for creating Sales Orders. Validation and translation of outbound SAP IDOCS into PO Acknowledgments/Advance Ship Notices (ASN). Monitoring and resolution of SAP IDOC errors. Recreation of SAP IDOCS and retriggering into EDI transaction files.

Environment: COBOL, DB2, File-aid, Endevor, EDI, IBM WDI (Web Sphere Data Interchange) and Cyclone Activator.

Confidential - Minneapolis, MN

Project Manager

Responsibilities:

  • Monitoring Helpdesk Mailbox for Inbound and Outbound errors, Correct and resend them when required.
  • Modification of existing maps and Creation of new maps.
  • Configuring new partners on the Gentran tool for specific transactions.
  • Modification of existing Partner information on the Gentran tool for specific transactions.
  • Handling a team of 4 members and involved in assigning the work, interacting with the client at onsite and preparation of quality documents as per CMM5 Level standards.

Environment: IBM-MVS, GENTRAN, Windows 2000.

Confidential, Atlanta, GA

Tech Lead

Responsibilities:

  • Involved in Business Requirements gathering and Analysis.
  • Involved in the analysis phase.
  • Analyzed requirements and prepared system use cases.
  • Participated in all phases including Requirement Analysis, Design, Coding, Testing and Documentation.
  • Study the existing application like the GeoStan, DRG grouper and prepare understanding document.

Environment: Sun Solaris, Java 1.3, Oracle 9i.

Confidential, Westbury, NY

Tech Lead

Responsibilities:

  • Involved in Business Requirements gathering and Analysis.
  • Involved in the analysis and design phase.
  • Analyzed requirements and prepared design document.
  • Participated in all phases including Requirement Analysis, Design, Coding, Testing and Documentation.

Environment: Java 1.3, Oracle 9i.

Confidential - Troy, MI

Tech Lead

Responsibilities:

  • Involved in Business Requirements gathering and Analysis.
  • Was involved in the GMAP plan and define phase.
  • Analyzed requirements and prepared interface design documents.
  • Participated in all phases including Requirement Analysis, Design, Coding, Testing and Documentation.
  • Designed and developed various components for integrating data in files, database using Seebeyond EGate.

Environment: Seebeyond egate 4.5.3, Java, Oracle 9i.

Confidential

Tech Lead

Responsibilities:

  • Responsible for APE, Europe and ASIA regions.
  • Involved in the analysis and design phase.
  • Analysis of the ORDERS, Inventory related interfaces between trading partners.
  • Participated in all phases including Requirement Analysis, Design, Coding, Testing and Documentation.
  • Analysis of the SPM, Heart Beat, LOGALI, Appro+, WMS, and Infolog related interfaces between trading partners.
  • Analyzing the interfaces/MAPS that were in Confidential /Datamapper (EDIFACT/EDI), doing reverse engineering and documenting the same.
  • Was responsible for C4netV21 and C4NetV22 db save.
  • Involved in analysis, design and document the interfaces.
  • Also involved in assigning the work to the team members.

Environment: Confidential 4.4.1, Solaris 5.8 on SUN Sol8, SeeBeyond ICAN 5.0.5/JCAPS, Oracle 9.x.

Confidential

Tech Lead

Responsibilities:

  • Worked as a Team Lead.
  • Support Activities, Maintenance and Development work.
  • Involved in the analysis and design phase.
  • Design, Development and Configuration of applications using the integration tools.
  • Implementation using integrations tools like Confidential, MQ Series and Cyclone.
  • Validation of EDI messages.
  • Documentation of Design Flows and Reviews
  • Technical Consultant for Confidential and involved in solving critical Confidential issues
  • Performance tuning to optimize the performance of the Application.

Environment: Message Builder, C, C++, Unix(AIX, HP-UX, Solaris), Confidential, MQ Series and Cyclone Interchange.

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