SUMMARY

• Seasoned Management Professional with solid 15+ years of experience in IT and 9+ years in Agile Project Management in leading global companies spanning across multiple domains in healthcare, finance, insurance, banking, telecom, investment and technology industries, offering fresh new perspectives to solve your problem areas.
• Project Management - Expertise in AGILE software development methodology, SCRUM development, WATERFALL methodology(PMBOK prescribed Methodologies), EXTREME Programming. Identifying, defining, documenting, scheduling, tracking, project planning, project status reporting, changes management, escalations, managing Scrum meetings, implementation of project schedules/ cost estimates, resource allocation and executing projects.
• Actively participating, managing and maintaining project management activity of each phase within team as well as with other team for any new projects or an existing project. And delivering successful every projects on-time. Member of PMI and Pursuing PMP certification.
• Scrum Master - Product backlog management, working with product owners for prioritization of user stories. Sprint backlogs, Show and tell, Sprint retrospective and Release planning of the project etc. Scrum daily meetings, sending notification of burn down charts, velocity projections, project forecasts and mitigating impediments on daily basis. Very good working with cross-functional project teams that include Development, Product Owner/Product Management, Business Analysts, UI, and Quality Assurance (QA and UAT).
• Strong managerial, leadership, decision-making, problem solving, team development, and time management skills for technical engineering software development life cycle supports of real-time applications production financial, Insurance, Telecom and healthcare services.
• Communication - Excellent communication and presentation skills with the ability to interact Confidential VP levels in large team or C level executives Confidential medium and smaller team, which can help to communicate day-to-day contacts, to manage any IT management software life cycle (SDLC) activity, to resolve incidents/request/problems (issues), to get required information of data and clear understanding of work & systems to fix the issues with other groups across the organization for long term resolutions.
• Global Virtual Team Leadership - Lead, Managed and maintained project coordination activity of each phase and worked very closely with Business Unit Stakeholders, Product Manager & Product Owner, Project Manager, Development team, Global Application Support team, Onshore and Offshore team, Database development & administration team, QA team, Systems support team, Network team, Load balancer team, Helpdesk team (1st,2nd and 3rd level), Technical Writing team, Business Leads, Managers and staff to prioritize multiple projects and point of escalation for any updates/ issues.
• Organization skills - Represent operations by providing strong organizational skills, which can foster teamwork among staff, peers & cross-functional team; and maintaining open communication channels between staff and senior management in a dynamic business environment.
• Infrastructure Operations - expertise in managing global Infrastructure operations with the global virtual team and data center in an efficient and scalable service delivery model. Responsibilities include from Infrastructure upgrades and enhancements, automation and execution of IT Operational processes, customer service management, strategy planning and development, supplier and vendor management, financial management and control of it and service level agreement.
• Refined business knowledge andprojectmanagement skills honed through active participation in continuous training and professional development. Adept Confidential handling multiple assignments simultaneously, with the ability to deliver assignments on time. Demonstrate solid leadership and strong communication skills combined with commitment to excellence.
• Managed offshore/onsite model projects and worked with distributed teams.

TECHNICAL SKILLS

Project Management Tools: Clarity, Rally, Team Foundation Server, Jira, MS Project, Visio.

Microsoft Tools: SharePoint, CRM.

Technologies and tools: Tableau, Talend, SSRS, HDFS, MapReduce, Hive, Pig, Sqoop, Oozie, Hadoop Streaming, Hbase C #.Net, VB.Net Visual Basic, SQL, PL/SQL, VB, VC++, C#.Net, VB.Net, JAVA, J2EE, Weblogic.

RDBMS/Database: MS SQLServer, MS Access, IBM DB2, Oracle, Netezza. NoSQL

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Agile IT Project Manager/ Scrum Master

Responsibilities:

• Worked on project for Centre for Medicare and Medicaid Services (CMS) Healthcare.gov.
• Responsible for the coordination and communication between key project stakeholders; planning, execute meetings, communicate project status and creation of standardized project reporting.
• Collaborated with development managers and governance personnel within Business Management Office to develop detailed scorecards, milestones based on business objectives, budget, time, scope.
• Responsible for Implementation, Customization and Configuration of different Service Manager modules like Change, Request, Service Desk, Incident, Service Catalog.
• Translated client expectations into precise specifications for teams to clarify into defined schedules, milestones, tasks, and project deliverables.
• Maintained Sprint backlogs, held daily standup meetings, reviewed product backlogs, maintained sprint velocity/ burndown, removed ambiguity blockages, reviews, retrospectives, sprint and release planning, activity planning, defect metrics, demos, regularly interfaced with business for User Story review and ranking.
• Introduced Kanban Reporting to gauge the progress of work, SOS (Scrum of Scrum) meetings to remove impediments amongst various product owners.
• Managed scope, budget and timelines of multiple projects. Tracked efforts, defects and involved in planning IT roadmaps
• Introduced a dashboard system for daily updates and presented weekly status reports on work progress to Higher management and key stakeholders.
• Managed risks for development schedule and remove impediments by guiding team to remove them.
• Worked in Product Backlog estimation, dependency analysis, release recommendations, formulating release goals with the business product manager and team.
• Facilitated Daily Scrum Meetings, Monthly Reviews meetings, conducted sprint retrospective and followed up on action items for continuous improvement while managing resources.
• Extensive experience in leading evolving QA teams, working with development managers, technical architects and business teams on several critical, complex programs and projects involving integration with third party vendors, technology transformations and, new business features.
• Solid experience on end-to-end testing and coordination with various teams and multiple stakeholders Confidential all management levels
• Proven ability to translate and implement business and technical objectives
• Testing lifecycle experience including test strategy, planning, estimation, test case design, traceability, test automation, test execution, defect management, test reporting, metrics and improvement
• Robust knowledge of QA methodology with proven track record of streamlining QA processes across teams with focus on continuous improvement
• Defined and tracked business value metrics - reduction in test cycle time which helped with increasing automation of testing to 80% on right areas with ROI and other improvements experience with agile methodology focusing on continuous improvement and TestDriven Development. Organized templates, processes and team structure which helped teams with easy transition to agile

Environment: MS Windows 10, Rally, Clarity, DW/BI, Hadoop, MS Office, SQL Server, DB2, Netezza, Oracle, Tableau, SharePoint, Microsoft Dynamics CRM (CERRS NG), Excel.

Confidential, Jacksonville, FL

Agile IT Sr. Project Manager/Scrum master

Responsibilities:

• Responsible for managing allprojectdependencies, resource allocation/sizing and Proforma for an $11MM budgeted multi-yearproject, which the scope is to migrate all currentFloridaBlueCustomer Enterprise Applications to new NASCO Platform.
• Manage PMOProjectswith internal and external vendor dependencies and impacts, integration within functional capabilities and moderate cost.
• Identify & resolve discrepancies in planned costs versus actual cost and overall financial management for assignedprojects.
• Budget Management, Resource Sizing and Allocation, Budget Analysis, Communicateprojectstatus/management resources
• Accountable for active facilitation ofprojectissue resolution, change, risk and dependency management. Uses Rally, Clarity and SharePoint to update deliverables and track progress of tasks, dependencies, resources from within the PMO.
• Accountable forprojectdelivery including meeting time, budget and quality standards and customer expectations. Following Waterfall/SDLC and Agile Methodologies within PMO.
• Leadsprojectstatus meetings along with departmental architecture/design and development team meetings. Supervises aProjectAnalyst and technical resources within .NET, C#, ASP, JAVA, DB2, SQL environment, Ab Initio, Hadoop and Tableau.
• Creates and maintains relationships with stakeholders and team members in order to achieve mutual goals.
• Maintained Sprint backlogs, held daily standup meetings, reviewed product backlogs, maintained sprint velocity/ burndown, removed ambiguity blockages, reviews, retrospectives, sprint and release planning, demos, regularly interfaced with business for User Story review and ranking.

Environment: MS Windows XP/7, Rally, Clarity, DW/BI, Hadoop, MS Office, SQL Server, SQL, DB2, Netezza, Oracle, Ab Initio and Tableau.

Confidential, CA

Agile IT Sr. Project Manager

Responsibilities:

• Confidential Insurance offers various insurance policies to customers like providing health, life and Auto Insurance. Confidential 's Web Portal incorporates a wide range of features for policyholders and new customers. Worked on an application that took care of online account services which included member enrollment, account summary, billing history, online payments, updating customer profile, ordering auto insurance ID cards, claims, and subscriber billing. Project was involved in developing more efficient and quick-time response system for a higher performance Confidential the users end.
• Responsible for creating and managing the project artifacts, milestones and budget adhering specific SLA requirements.
• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes.
• Successfully mentored, implemented and incorporated some SCRUM methodology (daily sprints, sprint review meetings, sprint retrospective meetings) for managing the project from a Waterfall process to more of an agile process.
• Responsible for integrating Process Development activities by developing and maintaining project schedules for various applications and life cycle projects.
• Managed a included Big Data technology and customer’s business requirements design and document a comprehensive technical architecture.
• Lead high-profile projects and programs that utilize internal and external personnel, contract firms, and partners.
• Provide leadership, coaching, and mentoring to core team members and provide feedback to functional leaders regarding team member’s performance, training needs and ability to perform assigned tasks
• Maintained Sprint backlogs, held daily standup meetings, reviewed product backlogs, maintained sprint velocity/ burndown, removed ambiguity blockages, reviews, retrospectives, sprint and release planning, demos, regularly interfaced with business for User Story review and ranking.

Environment: MS Windows 7, Rally, Clarity, DW/BI, Bigdata/Hadoop, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL

Confidential, Plano, TX

Agile IT Project Manager

Responsibilities:

• Working on Refurbished device promo, Rate cards update to customers, AVPN, MIS and cloud products.
• Worked on billing systems of Confidential & Confidential like BDE bill to integrate with various systems.
• Managing project for accepting online payments from all the solution providers in Confidential & Confidential .
• Responsible for scrum calls and scrum of scrum calls for all my projects.
• Working on Agile application lifecycle management and development tools Rally to track the user stories and status of user stories.
• Responsible for leading project tasks, plans, meetings and coordination associated with the program and projects.
• Responsible for ensuring work is accomplished in accordance with release schedule. Also responsible for Communicates progress, manages issues and risks and communicates to leadership, escalates when necessary.

Environment: MS Windows 7, Rally, Clarity, MS Project, MS Office, Java/J2EE, HTML, SQL, DB2, DW/BI, Mercury Quality Center 9.0

Confidential, NY

Sr. Consultant - IT Project Manager

Responsibilities:

• Dealing and coordinating with around 40 teams while opening/closing/relocation of financial centers, ATMs, back offices and test labs.
• Responsible for deliverables from multiple teams before financial centers, ATMs, back offices and test labs opening and relocation target date.
• Managing, coordinating, facilitating, monitoring, and implementing assigned projects, tasks and associated cost estimates using project management discipline and adhering to defined industry standards.
• Responsible for the designs document which is a blueprint for the new environment; it incorporates new features and major changes that will impact the server farm. Citrix recommends creating detailed design documents for migration similar to those you created for the initial installation.
• Responsible for driving & maintaining project plans; managing the budget; gaining concurrence among stakeholders on SDLC milestones, issues/risks and resource profiles for projects; facilitating status meetings with project teams; and proactively managing risks, issues and dependencies.
• Responsible for creating, managing and updating project plans, level of effort estimates. Also maintain a detailed project schedule which includes administrative tasks and all sites involved in the project. Microsoft Project is the tool used for tracking the project progress and issues.
• To serve as a primary point of contact for all CitibankNA to represent their needs, and to actively engage them in business improvement opportunities, while using the standard project management office methodology. Also serves as a Subject Matter Expert on business and IT applications. Identify/ Evaluate /Mitigate & Monitor Risk and Issues in current and previously executed project.
• Responsible for Change Management Communications both Internally and Externally. Also involved in communicating with all levels of an enterprise.
• Identifies critical path decisions, makes recommendations and influences key stakeholders and business process owners to maximize project payback.
• Responsible for Participating in meetings for testing application changes made by software vendors.

Environment: MS Windows 7, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL, DW/BI, Mercury Quality Center 9.0

Confidential, Austin, TX

Project Manager/ Sr. Business Analyst

Responsibilities:

• Developed and presented the current and future state business models for a health careprojectthat supported the transitioning of non-HIPAA compliant electronic transactions processing through the EDI Gateway to HIPAA compliant electronic transactions processing through a web portal known as the Availity Gateway
• Developed the following business modeling documents using the RUP (Rational Unified Process): Target Organization Assessment, Business Use Case Model, Business Architecture, Business Requirements and Rules, and the Business Analysis Model; as a result, the Inception phase (i.e. business modeling / business analysis) of the RUPprojectlife cycle was successfully completed; deliverables were generated using Rational Rose, Visio, and MS Word
• Successfully participated on a team that modeled the enrollment process for a sales group; activities included facilitating meetings with business partners, gathering business requirements and rules (some of which were captured in Requisite Pro and linked to use case(s) in Rational Rose), and applying Business Modeling Standards and Practices
• Successfully participated on a team that established the Business Modeling Standards and Practices to be used for future business modeling projects; these activities included creating and maintaining business modeling templates, standards, and guidelines to be used by the team for business modeling
• Successfully developed the guidelines and templates for the Test Plan and Test Strategy for the Supply Chain Management testing area
• Performed cost/benefit analysis for the modifications to the Provider Gateway of a health care corporation; the modifications included the automation of manual processing of rejected/suspended electronic transactions received through a web portal known as the Availity as well as the paper transactions received from outsourced resources (Kentucky and FCSO) through the EDI Gateway; activities included meeting with Operations Personnel to identify manual processes involved and determine business impact, collaborating with Information Technology to communicate business requirements and discuss potential business options, and communicating with management results of the cost/benefit analysis; as a result of this effort, the annual savings of approximately $500,000 is anticipated upon implementation

Environment: MS Windows XP, MS Office 2003, Java/J2EE, Oracle PL/SQL, DB2, Informatica