SUMMARY

• Seasoned Management Professional with 10+ years in IT (Core Technologies) and solid 9+ Years of experience in Possess an excellent combination of Scrum Master, Project Management, Business, & Relational, Analytical, Written, and Verbal communication skills.
• Have a diverse experience in Project Leadership and Management, System & Business Analysis, and Software Design, Development, and Testing on several cross - functional Development and Systems Integration efforts in leading global companies spanning across multiple domains in healthcare, finance, insurance, banking, telecom, and technology industries, offering fresh new perspectives to solve your problem areas.
• Strong managerial, leadership, decision-making, problem solving, team development, and time management skills for technical engineering software development life cycle supports of real-time applications production financial, Insurance, Telecom and healthcare services.
• Project Management - Expertise in AGILE software development methodology, SCRUM development, WATERFALL methodology, EXTREME Programming and Capability Maturity Model Integration (CMMI). Identifying, defining, documenting, scheduling, tracking, project planning, project status reporting, managing Scrum meetings, implementation of project schedules/ cost estimates, resource allocation and executing projects.
• Actively participating, managing and maintaining project management activity of each phase within team as well as with other team for any new projects or an existing project. And delivering successful every projects on-time. Member of PMI and Pursuing PMP certification.
• Scrum Master - Product backlog management, working with product owners for prioritization of user stories. Sprint backlogs, Show and tell, Sprint retrospective and Release planning of the project etc. Scrum daily meetings, sending notification of burn down charts, velocity projections, project forecasts and mitigating impediments on daily basis. Very good working with cross-functional project teams that include Development, Product Owner/Product Management, Business Analysts, UI, and Quality Assurance (QA and UAT).
• Communication - Excellent communication and presentation skills with the ability to interact at VP levels in large team or C level executives at medium and smaller team, which can help to communicate day-to-day contacts, to manage any IT management software life cycle (SDLC) activity, to resolve incidents/request/problems (issues), to get required information of data and clear understanding of work & systems to fix the issues with other groups across the organization for long term resolutions.
• Global Virtual Team Leadership - Lead, Managed and maintained project coordination activity of each phase and worked very closely with Business Unit Stakeholders, Product Manager & Product Owner, Project Manager, Development team, Global Application Support team, Onshore and Offshore team, Database development & administration team, QA team, Systems support team, Network team, Load balancer team, Helpdesk team (1st,2nd and 3rd level), Technical Writing team, Business Leads, Managers and staff to prioritize multiple projects and point of escalation for any updates/ issues.
• Organization skills - Represent operations by providing strong organizational skills, which can foster teamwork among staff, peers & cross-functional team; and maintaining open communication channels between staff and senior management in a dynamic business environment.
• Refined business knowledge andprojectmanagement skills honed through active participation in continuous training and professional development. Adept at handling multiple assignments simultaneously, with the ability to deliver assignments on time. Demonstrate solid leadership and strong communication skills combined with commitment to excellence.
• Managed offshore/onsite model projects and worked with distributed teams.
• Good Knowledge on data warehousing concepts with experience on BI ETL tools and reporting tools.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile (Scrum) over RUP

Project Management Tools: Clarity, SharePoint, Rally, MS Project, Visio

Microsoft Tools: SharePoint, CRM, Excel, Microsoft project

Languages: SQL, PL/SQL, VB, C++, C#.Net, VB.Net, COM, ASP, ASP.Net, JAVA, J2EE, HTML, DHTML

Web Servers: IIS, Apache, Weblogic

RDBMS/Database: MS SQLServer, MS Access, IBM DB2, Oracle, Netezza

Operating Systems: Redhat Linux, MS Windows 9x/2000, Windows NT/XP/2003/2007

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Project Manager /Scrum Master

Responsibilities:

• Worked as Project Manager and Scrum Master in B2B and Ecommerce projects in Amex, Managed team of eighteen for end to end project execution along with Scrum team.
• Collaborated with development managers and governance personnel within Business Management Office to develop detailed scorecards, milestones based on business objectives, budget, time and scope.
• Worked in Product Backlog estimation, dependency analysis, release recommendations, formulating release goals with the business product manager and team
• Working closely with the product owner to help the team make appropriate commitments through story selection, sizing and task definition and participating proactively in developing and maintaining team standards, tools and best practices.
• Guiding and Coaching the Scrum Team and organization on how to use agile practices and principles.
• Conducting daily stand ups, Sprint planning/Review/Retrospective meetings.
• Facilitating discussions, decision making, and conflict resolution.
• Generated Use Case diagrams using Visio to depict process flows, timelines and cost-benefit models.
• Queried Mainframe DB2 tables to verify Test Case results. Randomly executed test scripts developed by Quality Analyst team to check main functionality of application.
• Responsible for Implementation, Customization and Configuration of different Service Manager Modules like Change, Request, Service Desk, Incident and Service Catalog.
• Worked along with QA and development team. Used different technologies like Selenium, Java, SQL, PL/SQL, ETL, informatica, Hadoop.
• Worked with stakeholders to prioritize, plan, and execute the development schedule for different releases
• Lead the project to in-house eligibility benefits, enrollment, and payment processes from the vender Ceridian.
• Accountable for planning, managing, and monitoring overall project performance to include providing guidance to management and core teams.
• Accountable for detailed project reporting, developing and delivering presentations.
• Prepared software training materials and developed training structure to meet objectives
• Presented periodic dashboard reports on the current program updates and opportunities to Directors and Vice President.
• Involved in documenting project details in a project charter, identify impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation.
• Translated client expectations into precise specifications for teams to clarify into defined schedules, milestones, tasks, and project deliverables.
• Organize and facilitate stand-up meetings, reviews, retrospectives, sprint and release planning, demos.
• Managed risks for development schedule and remove impediments by guiding team to remove them.

Confidential, Phoenix AZ

IT project Manager/ Scrum Master

Responsibilities:

• As a project Manager, Managed coordination betweenbusinessand technical staff to ensure the end result of every project met the business' needs.
• Involved in QA Life Cycle, which includes designing, developing and execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Worked on project for Centers for Medicare and Medicaid Services (CMS) Healthcare.gov.
• Protecting team from over-commitment, manage backlog, and prioritize resolutions of defects/bugs.
• Tracking and communicating team velocity and sprint/release progress through the Rally Dev tool.
• Attending daily Scrum of Scrums and weekly Scrum Master Forum to share best practices and lessons learned.
• Designed and developed Use Cases, Activity Diagrams., Sequence Diagrams, and OD using UML
• Analyzed existing system logic difficulties and revised them as needed
• Thoroughly studied the requirements for the process re-engineering
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Involved in documenting project details in a project charter, identify impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation.
• Functional testing, unit testing, System integration testing, Regression testing, Black box testing, GUI testing, Back-end testing, browser compatibility testing, load/performance testing in different stages of Software Development Life Cycle (SDLC)
• Accountable for active facilitation ofprojectissue resolution, change, risk and dependency management. Uses Rally, Clarity and SharePoint to update deliverables and track progress of tasks, dependencies, resources from within the PMO.
• Designed project document templates based on Agile and Waterfall methodology and developed requirement reports for day-to-day accounts management needs for opening online accounts/meeting the restrictions on the plastic.
• Planned and organized Joint Architectural Design Review (JADR) meetings with key business partners, third party vendors to plan conceptual architecture for this project
• Accountable for multiple deliverables associated with a project. Research and develop project timelines, deliverables, resources, tasks and dependencies based on the project requirements.
• Responsible for multiple ongoing projects budgets, the assigned resources, and the cost of venders. Monitored and identified any discrepancies in planned versus actual costs.
• Managed all assigned project funding, their burn rates and weekly, monthly and overall projects actual.
• Responsible for the overall direction, management, communication, coordination of status reports and stability of departmental project oriented work.

Confidential, San Antonio, Texas

Sr. Business Analyst

Responsibilities:

• Provided business analysis, process documentation, re-engineering and build out of data lifecycle, strong leadership, strong process execution.
• Manage design, development, and implementation of project phase to include, but not limited to gathering and defining the project requirements; obtains staffing requirements; and forming project teams. Typical continuous RUP, Agile, Scrum SDLC and Waterfall SDLC.
• Assisted in conducting business research by gathering data, identifying options, performing cost-benefit analysis and business case to prepare project charter for each phase.
• Gathered information from the source team to know the underlying schema in the data warehouse to work on the gathered requirements from the business team.
• Worked closely with information systems team, leveraging knowledge of the business needs, to help scope, design, and implement new systems within the organization.
• Conducted project kickoff meetings; communicate roles and responsibilities and project expectations; ensure project teams have tools and training required to perform effectively.
• Provided work direction and leadership to assigned projects, including scheduling, assignment of work, and review of project efforts.
• Liaising extensively with external and internal clients and gather business requirements through workshops and brainstorming sessions
• Responsible for planning, directing and coordinating projects from initiation through to implementation
• Develop project specification document which allows developers and other stakeholders to understand the business process.
• Partnered with business units to facilitate process changes in support of project. Also partnered with Systems, Data Management, and Order Management teams to understand systems impacts, dependencies and technical approach to facilitate support of effort.
• Scheduling meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Coordinate with offshore and onsite and monitor timely delivery of requirements.
• Create project plan and timeline, project status reporting, and managing project scope, issues and risks on an ongoing basis.
• Tracking the project financials and reporting the status to the client.
• Responsible to present project change to Change advisory board for their approval.
• Provide with production support to the developed application.
• Ensure completeness & accuracy of documentation as per guidelines & requirements
• Issue resolutions between the technical teams and between business & technical teams.
• Obtain approvals/sign-offs on project documentation from stakeholders

Environment: Rally, Clarity, DW/BI, Bigdata/Hadoop, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL