Voice Network Systems Technician Resume Profile

SUMMERY OF WORK EXPERIENCE

Confidential

Project Manager

Work with project managers and Verizon approved venders such as Black Box, VSSI, and BIG to schedule and process a variety of telecom circuit changes on a daily basis.
Collaborate with Verizon team and venders to troubleshoot arising circuit issues and associated challenges with moving the customer from one provider to another.
Process voice and data line orders using the Commonwealth of Pennsylvania's Integrated Support System.
Perform extensive web based and database administration via State ISS system, SharePoint, Excel, and Quickr.
Collect and finalize site survey documentation regarding Siemens VOIP solution.
Confidential
IMR Technician I
Performed Nortel 81C maintenance and troubleshooting.
Administered CallPilot call tree and user account changes.
Successfully troubleshot voice and data circuits on a daily basis..
Installed fiber and twisted pair cable on pedestals, cross connects, communication poles, and data racks.
Completed analog and digital phone programming and installation.

Confidential

Project Support Technician

Confidential

Voice Network Systems Technician

Repaired and installed copper core wiring, switched / non-switched circuits, substations, and intra-building wiring.
Managed main distribution frame utilizing tools and testing equipment.
Maintained Nortel DMS-100 and Meridian 1 PBX.
Trained and supervised apprentice technicians on circuit testing to implement corrective actions.