SUMMARY

• Program/Project Manager with 14 years of experience working in multiple Retail projects.
• Delivering projects with complexity at scale, meeting business goals and objectives working with cross - functional teams
• Define and scope concepts and drive initiatives by defining project tasks, setting timelines, and managing key deliverables.
• Experience in driving automation using Selenium.
• PMP and Confidential PMA Certified. Results-oriented professional with proven leadership skills. Have retail experience working in agile projects at both Offshore and onsite.
• Have Experience and exposure across various software development models such as (V-model, Agile, Iterative and Waterfall).
• Have worked with Retail customers Confidential and Confidential using latest technologies bringing in value adds to customers, increased revenue for Confidential and career growth for self and the team.
• Strong QA methodology, process, and technical leadership.
• Command the support & respect of all my colleagues. Goal-oriented, schedule and Quality driven.
• Proficient in Confidential Project Management tools and have managed the same for Confidential and Confidential account.
• Agile, proactive, knows how to work in difficult situations. Excellent oral and written communicator who can help bridge the gap between business and Project teams.
• Consistently a high achiever, flexible and result-oriented and driven to meet the goals of a program/account and the organization.
• Possess good work ethic and high-level of integrity. Have experience of managing a team of 55+ of the entire portfolio.
• Program management and Leadership experience
• Accountable for People management and managing service delivery for more than one client/accounts and single point of contact for entire Confidential .

TECHNICAL SKILLS

DATABASES: SAP HANA, CASSANDRA, SQL SERVER.

TOOLS: & APPLICATIONS: SELENIUM, JIRA, Confidential ALM, IBM RQM, PUTTY, SOAP UI, POSTMAN, IBM WEBSPHERE COMMERCE, Sterling OMS, RPM, RMS, PIM, Test SUITE OPTIMIZER, Confidential PRICING SCENARIO PLANNER, DIAGNOSTICS,ITEM LINKAGE, EDI PROCESS, CONNEXUS .

OS: WINDOWS VISTA, UNIX, WINDOWS 98/NT/2000/XP

LANGUAGES: JAVA, C

PROFESSIONAL EXPERIENCE

Confidential

Program Manager / Test Manager

RESPONSIBILITIES:

• Program Manager/Test Manager for the Diagnostics Project.
• Delivering projects with complexity at scale, meeting business goals and objectives working with cross-functional teams
• Successfully led the team and delivered the application in Production which is being used by 100+ Confidential Pricing Managers.
• Planning, estimation, tracking, execution and providing technical strategies of multiple projects by interfacing with project stakeholders.
• Define and scope concepts and drive initiatives by defining project tasks, setting timelines, and managing key deliverables
• Understanding the Business requirements and Solution design .Controlled execution processes ensuring compliance and
• Adherence to the overall time and scope of the initiative. Performing management and project health
• Reviews Managing cross-functional teams and responsible for solution delivery. Enforcing strict Quality
• Acceptance criteria. Project Status reporting, Root Cause Analysis. Triaging of defects and coordinating
• Defect fix testing Monitoring System testing and UAT testing.

Tools: & Techs: IBM WCS, Sterling OMS, Oracle RMS,RPM, PIM, Supply chain applications such as Purchase Order, Warehouse management System, EDI Process.

Confidential

Program Manager / Test Manager

RESPONSIBILITIES:

• Planning, estimation, tracking, execution and management of multiple projects by interfacing with project stakeholders.
• Coordinating activities between Onsite & Offshore QA Team and other teams like Development, 3rd Party vendors of Confidential Animal Supplies.
• Participating in root cause analysis
• Co-ordination and Understanding the Business requirements and Solution design
• Controlled execution processes ensuring compliance and adherence to the overall time and scope of the initiative.
• Performing management and project health reviews
• Managing cross-functional teams and responsible for solution delivery.
• Enforcing strict quality acceptance criteria. Project Status reporting, Root Cause Analysis.
• Triaging of defects and coordinating defect fix testing. Prioritizing the defects after discussion with business.
• Monitoring System testing and UAT testing.

Tools: & Techs: HPALM, Connexus, BOSS, TLE

Confidential

Program Manager / Test Manager

RESPONSIBILITIES:

• Planning, estimation, tracking, execution and management of multiple projects by interfacing with project stake holders.
• Understanding the Business requirements and Solution design
• Controlled execution processes ensuring compliance and adherence to the overall time and scope of the initiative.
• Performing management and project health reviews
• Managing cross-functional teams and responsible for solution delivery.
• Enforcing strict quality acceptance criteria.
• Project Status reporting, Root Cause Analysis.
• Triaging of defects and coordinating defect fix testing
• Monitoring System testing and UAT testing.
• Responsible in Managing projects in ecube, cPro, Audits, Budgeting, Invoicing etc .
• Responsible for solution delivery. Responsible for managing a team of 55+ of the entire portfolio.
• Responsible for resource planning and fulfillment, invoicing to the customer, Quality Management, Value additions, Quality of deliverables .
• Onboarding New Resources to the project . Work cohesively with Customer program Management Teams and ther partners to ensure timely delivery and rollout.
• Controlled execution processes ensuring compliance and adherence to the overall time and scope of the initiative.
• Competency management and adherence to internal and external Audits.
• Preparation of test estimate.
• Responsible for PWBS, raising indents, allocating, shrinking and extending resources

Confidential

Program Manager / Competency Manager

RESPONSIBILITIES:

• Responsible for the Competency Development of a given team of size around 3300.
• Bring in ideas to build a good competency framework for Testing (Challenge is to develop training Programs to ensure more than 6000 employees and 1500 rookies are enabled to manage the testing projects in different domains.)
• Design and plan all training courseware for competency enhancement of the team.
• Coordinate course content creation interacting with experts, specialists & delivery team.
• Understanding business requirements/ dynamics and providing learning solutions.
• Performed the end to end Program management for MiLK Plus certification.
• Was able to achieve the goal of the program which was to build a pool of competent people on Automation/Scripting subjects in the MiLK level and above.
• More than 3000 candidates were certified in this Program.
• Have interacted with multiple stake holders and made it a success.
• Owned all the MiLK Plus programs across the locations.
• Facilitated H/w and relevant S/W requirement for the same. Identified the need in BDC and Tracked the same
• Coordinated with other location SPOC's for the same.
• Maintained the Documents, People list and CPI in Website and achieved target numbers set time to time.

Confidential

Training Manager

RESPONSIBILITIES:

• Led a team of trainers and was involved in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives.
• A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment.
• Dynamic leader, strategic thinker and decision-maker.

Confidential

Training Manager/Lead

RESPONSIBILITIES:

• Handled the calls from US customers and resolved their issues related to Broadband base station.
• Have supported the customers for Confidential hardware support.
• Have supported the customers for Power point and Publisher Applications.
• Manages all aspects of Customer Experience, Process Adherence and people management of a team involved in Technical Troubleshooting for Customers.
• Leading the weekly scheduling call with the client to discuss the allocation of volumes and corresponding staffing requirements.
• Leading the weekly customer experience call with the client discussing the wins, challenges and action plans presentations and one to one feedbacks with my team members.
• Involvement in decisions related to Process level strategies to meet/exceed key client metrics.
• Supporting Senior Management in all aspects for smooth operations of the unit and to function as a bridge when needed between the frontline and the top management.
• To form an Interface with other departments within the company viz. IT, Training, Administration, and Quality and operational level.
• One to one discussions, Training needs identification for all Team members and managing periodic training sessions.
• Developing Action Plans for implementation during contingencies related to the team/process and to consistently find innovative techniques to achieve/exceed client metrics.
• Co-ordinate with the training department and identify training needs within the group and provide feedback to the management.