| Project Manager / business Analyst |
| Over 10 years' experience in planning and leading various projects research and analysis Interpreting Federal, State and Local policies, legislation, rules and regulations gathering and developing business requirements developing interviewing skills acting as a liaison between stakeholders, sister agencies and upper management collaborating with teams from different areas identifying issues customer service public relations and any other job duties given in order to advance the team. |
| Core competencies / Technical Training |
- Business Analysis Planning and Monitoring Elicitation Requirements Management and Communication
- Enterprise Analysis Requirements Analysis Solution Assessment and Validation Time Management
- Project Control, Tracking and Measurement Team Leadership Analytical Thinking Change Management
- Communications Resource Management Training Development Cultural Diversity
- System Development Life Cycle Linux MS Office Suite MS DOS SQL Oracle Project Cost Management Project Risk Management Oral and Written Communication
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| Experience |
| Management Analyst |
- Ohio Department of Jobs and Family services/ Ohio Department of Medicaid
- Researches analyzes existing operations, systems procedures to determine where necessary improvements are needed proposed programs, policies or legislation to determine feasibility or impact of implementation
- Prepares comprehensive written reports summarizing findings recommendations to increase agency efficiency effectiveness utilizes computer equipment to generate statistical reports.
- Plans, organizes implements studies to be used during analysis implements solutions to problems studied assists in /or develops new systems, policies /or programs to increase agency efficiency effectiveness trains agency personnel in completion of standardized activity reports used to collect data regarding individual jobs.
- Quality Review for Medicaid Compliance Unit Provider Enrollment Applications and Changes
- Assist with Long Term Care Change of Ownerships
- Review CMS 562 Forms Nursing Home Complaints , validate and return to Ohio Department of Health.
- Part of ODM Desktop Replacement Team-Identifying ODM data, cleaning up where possible and preparing for the move to OIT Identify data that is owned by Medicaid and will be needed in the new environment identify data that is currently being shared between ODM and the Ohio Department of Jobs and Family Services Validate the need for applications/software for specific areas, work with ODM IT to ensure proper rights are in place and data is successfully moved and Function as the point of escalation for Post Deployment issues for 30 days.
- QDSS using SQL
Technology Used Remedy Linux MITS Microsoft Office Suite MMIS TimeKeep QDSS |
| Team Lead |
- Ohio Department of Jobs and Family Services
- Responds to inquiries, requests for information /or complaints that require in-depth knowledge of applicable laws, rules, policies procedures as they pertain in given situation independently determines appropriate action for resolution
- Operates personal computer /or computer terminal to enter, update, correct, delete or send data, retrieve/look-up data to verify/give out information or give status of file/case, or schedule re-schedule rooms, appointments, hearings, meetings, medical examinations or inspections, register customers, log track calls, /or other information
- Review all completed Medicaid Provider Enrollment applications and Changes
- Handles any or all inquiries, requests complaints /or processing of transactions normally performed by lower-level customer service assistants during their absence, peak periods or as needed.
- Assisted in providing training to new customer service assistants /or cross training to customer service assistants from other work units
- Created Provider Enrollment Desk Reference and training manual for new Provider Enrollment Employees
- Part of the Business Requirements Testing Team for the Medicaid Information Technology System MITS
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| Technology Used Remedy Linux MITS Microsoft Office Suite MMIS TimeKeep QDSS |
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