PROFILE:

• A self-starter with the ability to work in a dynamic, fast paced environment and the capacity to work independently with senior level management, and both functional and technical resources on multiple projects simultaneously.
• A team player adept in defining strategy and business requirements through strong analysis, problem solving and decision making skills, using exceptional listening, interpersonal, verbal and written communication skills.
• Willing to work a flexible schedule to accommodate project deadlines.

SUMMARY OF QUALIFICATIONS:

• 17 years of experience consulting as a Business Analyst/Project Manager interacting with a variety of business users as a cross-functional liaison to elicit business requirements, understand issues, and produce requirements specifications that meet client business needs. Adept at defining scope, estimating development costs and providing requirements traceability for projects. Project Management involved identifying Key Stakeholders, Critical Success Factors, Assumptions and Constraints determine Project Scope, Schedule, Budget, Risk Management and Change Management to develop the Project Charter, Cost-Benefit Analysis, and present findings to IT Management, Functional Managers, Steering Committees or Business Advisory Boards.
• 7 years of experience ensuring that a disciplined Quality Assurance process was maintained and that standards and guidelines were applied to application development to ensure that quality end-solutions were migrated to mainframe production environments.
• Familiar with current industry standards, such as HIPAA, Sarbanes-Oxley SOX , ISO, and Six Sigma. In-depth knowledge of SDLC Project Management Book of Knowledge PMBOK As-Is/To-Be process mapping, data modeling, fit-gap analysis, and design using UML, and Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Identify Stakeholders and defined project scope maintained/managed project team schedule ensured issues were identified/resolved and action items were tracked/reported.
• Facilitated JAD sessions to elicit business and functional requirements to prepare High Level Requirements Document for final review and sign-off by project sponsor, business prime and key stakeholders.
• Project Deliverables:
• M2M Project, Scope Statement
• M2M Project, High Level Requirements Document
• M2M Project, High Level Requirements Report and Traceability Spreadsheet

Confidential

Senior Business Analyst

• With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company s three business segments Madison Square Garden Sports, Media and Entertainment work together to deliver exceptional experiences that endure for generations,
• MSG Media Networks: MSG MSG , Fuse
• Venues and Entertainment: Madison Square Garden, Radio City Music Hall, The Beacon Theatre, The Theater at MSG, The Chicago Theatre.
• MSG Project Description:
• The MSG Company, Venue Systems, Senior Business Analyst position focused on key functional business areas that included food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, work order management, incident management and preventative maintenance.
• Responsibilities:
• As an independent consultant was assigned the Work Order/Incident Management and Preventative Maintenance modules that required project deliverables that met guidelines and process standards for Project Review Board meeting.
• Creating test cases, and conducting IT testing in preparation for User Acceptance Testing of work order management and security incident functionality by building operations and security to be used at all of the company s venues.
• Produced swim lane diagrams of building operations and security incidents current state business processes.
• Elicited requirements and prepared Functional Specification Document from joint sessions with Building Operations, Security users from all venues and IT staff for preventative maintenance functionality.
• Project Deliverables:
• MSG - Venue Systems, Functional Test Cases
• MSG - Venue Systems, Business Process Mapping Swim Lane Current State As-Is
• MSG - Venue Systems, Functional Specifications Document

Confidential

Senior Business Analyst/Project Manager

Project Deliverables:

• Investor Relations, Mining Observer Database Design
• Investor Relations, Mining Observer Web Portal

Confidential

Business Analyst II

Partner Service Management:

• TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global service providers. Reporting to the Manager - Business Analysis of the Partner Service Management Team, the business analyst has three key areas of focus.
• Delivering on Corporate, Mandated, Service Development Strategic Initiatives
• Designing executing on tactical plans that improve process's customer experience
• Supporting our Sales, Marketing, and CARE Operations Strategies
• Responsibilities:
• Performed business analysis including workflow analysis, AS-IS current state business process mapping.
• Defined business, functional and non-functional requirements.
• Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
• Planning, designing /or re-design of manual and automated business processes.
• Developed Pros and Cons Weighted Decision Making analysis for option recommendations.
• Project Deliverables:
• Online Order Form, Charter and Scope Statement
• Online Order Form, Business, Functional and Non-Functional Requirements
• Online Order Form, Business Process Mapping Current State As-Is
• Online Order Form, Pros and Cons Weighted Decision Making Analysis

Confidential

Senior Business Analyst

Sales Order Solution Project Enterprise Services:

Project Description:

• The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture SOA required for the ATLAS deployment in Europe, in a manner that ensured the effective delivery of these capabilities for web services and the contact center that met business, functional and non-functional requirements and the unique aspects of Amway's sales related processes without depending on Oracle EBS for the execution of transactions. The Sales Order Solution project utilized Agile software development, Agile methods break tasks into small increments with minimal planning, each iteration involves a team working through a full software development cycle when a working product is demonstrated to stakeholders.
• Identified business processes in scope for the Sales Order Solution but limited to order capture
• Consolidated/validated Business and Solution Requirements Functional and Non-functional Requirements with stakeholders, and SME's for the Enterprise Services department related to Order Capture business processes.
• Prepared the spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included Distributor Registration Distributor Resignation, Distributor Blocks and Privileges, Create Sales Order, Item Substitution and Back Order, Process Sales Order, Billing, Distributor Bonus, Awards and Line of Sponsorship.
• Reformatted validated requirements Business, Functional and Non-functional Requirements for the Global eBusiness department by individual solution component.
• Drafted and collaborated with SDLC department to finalize Requirements definition.
• Prepared definition for User Stories, Use Case Diagrams Context Models , and Use Case Scenarios.
• Prepared Use Case Diagrams Context Models and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.
• Project Deliverables:
• Sales Order Solution Project, Consolidated/validated Business and Solution Requirements
• Sales Order Solution Project, User Stories, Use Case Diagrams Context Models , and Use Case Scenarios
• Sales Order Solution Project, Online Order Form Business, Functional and Non-Functional Requirements

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional/non-functional and technical requirements in a multi-stakeholder Shared File and Print business area that included the Hosting Services Director, SFP Project Manager, Solution Architect, Senior Test Analyst, SFP Team Lead, and Windows Team Lead to interpret and document business requirements.
• Map Shared File and Print business processes, current state As-Is .
• Prepared Gap Analysis to identify gaps with regard to future to-be state processes and Shared File and Print functionality.
• Prepared requirements traceability matrix for import to HP Quality Centre for user acceptance testing of Shared File and Print functional requirements.
• Prepared the Operational Change Management Plan for Shared File and Print implementation that included new processes, roles, responsibilities and training requirements.

Project Deliverables:

• Shared File and Print, Requirements Document
• Shared File and Print, Business Functional and Non-Functional Requirement Traceability Matrix
• Shared File and Print, Process Mapping, Current State As-Is
• Shared File and Print, Gap Analysis
• Shared File and Print, Operational Change Management Plan
• Base IT services Active Directory AD , Domain Name Services DNS , Network Time Protocol NTP , Simple Mail Transfer Protocol SMTP , Patching solutions PAU/BSA, YUM, NAS .
• Set-up provisioning process and base infrastructure services for the .nix environment, the Windows environment and the Database environment.
• Virtualization Infrastructure bare-bones ESX environment set-up for SAN/BUR service line project .

Responsibilities:

• Prepared Project Charter for Common Infrastructure STMS Kamloops Managed Services, Data Centre .
• Prepared meeting minutes from Common Infrastructure workshop facilitated by Program Manager and Solutions Architect, and Project Manager facilitated group meetings to identify required architectural components.
• Department Directors and Managers included the Windows Shared File and Print Services, Unix and Virtualization, Application Enabling Services, Storage and Backup, Tools and Infrastructure for the STMS Kamloops Data Center.
• Gathered business, functional and non-functional requirements from SOW and Operational source documents
• Source documents included Hosting Services, Operations Manual and Schedule 9 Statement of Work for Common Infrastructure STMS Kamloops Managed Services, Data Centre .

Project Deliverables:

• STMS Kamloops Managed Services - Data Centre, Project Charter
• STMS Kamloops Managed Services - Data Centre, Functional and Non-Functional Requirement Traceability Matrix
• STMS Kamloops Managed Services - Data Centre, Common Infrastructure workshop meeting minutes.

Confidential

Senior Business Analyst / Project Manager

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional and non-functional requirements from TLM method practitioners that included Lead Business Analysts, Lead Systems Analysts, the Director of Technology and Project Managers.
• Produced swim-lane process flow diagrams for the Current State As-Is and conducted final review to finalize.
• Prepared Gap Analysis to identify Make Technologies methodology functional gaps.
• Defined the Work Breakdown Structure, prepared the Project Plan

Project Deliverables:

• TLM Method, Business Requirements Document and Business, Functional and Non-Functional Requirements
• TLM Method, Process Maps Current State As-Is
• TLM Method, Gap Analysis
• TLM Method, Work Breakdown Structure and Project Plan