SUMMARY

• Rich experience in Software Applications Development across Telecommunications Healthcare encompassing a wide range of skill set & roles in Above 15 years of IT exposure.
• Proficient in analyzing and translating business requirements to technical requirements and map it to Solution architecture
• As DevOps champion I have gained expertise in Agile methodology on CI / CD /CT (Continuous Integration / Continuous Deployment and Continuous Testing) using tools like Eclipse, JIRA, Selenium, Jenkins, Sonarqube, Containerization using Docker, Monitoring tools like APM / Nagios, Config tools like CC, Puppet
• Managed team of Business Analysts as lead BA on requirement gathering to finalization of solutions
• Implemented one BOX approach to resolve un attended issues from Business teams
• Advocated requirement traceability for E2E tracing of Biz Requirements to Biz User Acceptance testing
• Managed Version control of deliverables using tools like CC, WinCVS, Jazz SCM and VSTS, for ensuring traceability, repeatability, quality and support.
• Created patterns for automation with technologies like Hadoop and Big Data, tools like Netezza and Cognos
• Created interfaces for HP ALM tools to Rational Suite using Microsoft .NET technology and Jscript / AngularJS
• Very well versed with Java technologies using Spring, hibernate, JAXB, JIBX
• Participated in many large solution reviews as Functional and Technical champion
• Management of teams Confidential both Onshore and Offshore locations while working Confidential onshore
• Participates in Strategy and Planning, overall Budget and Control Framework
• Used AWS lambda to run servers without managing them and to trigger code
• Designed and delivered Framework of patterns for BI and EAI to conduct unit and integration testing
• Owned and delivered simple to medium complex solutions that are scalable, cost effective, simple to implement and address business requirements
• Used PCI as part of a project interfacing with Credit Card payments in the recent project
• Managed Portfolio as technical manager covering Testing, Rational & HP Tools, Test & Dev Environment Confidential IBM for a Major Telecom Client account with about 200 million subscriber base
• Experience in Virtualization using VMWare, Vagrant and container services like Docker, Kubernetes and Managed servers on AWS platform instances using Puppet, Chef.
• Prior to this I played the role of Cross Functional Technical Program Manager for part of AM & TS delivery for a Leading Telco Operator within a Strategic Outsourcing Engagement worth 65 Million USD revenue
• Successfully Transitioned and Stabilized Very Complex BSS applications of Telco provider and managing technical delivery projects with teams spread over multiple Geographical locations
• Lead extremely complex contracts with success and took the customer satisfaction level to customer delight level by consistently exceeding the client expectations
• Regarded as high energy and passionate technology leader who pursues the opportunity to make a difference
• Acknowledged as a thought leader and a business transformation expert who leverages technology and innovative concepts to deliver significant business value to clients
• Excellent skills of People Management and Delivering a Quality product ahead of schedule
• Received appreciations from the Client & the Top Management
• Excellent grip on the Quality Measures and Best practices with implementation experience in Lean Management techniques
• Proven record in handling the critical / crisis / rescue situations of projects
• Certified to take the Technical assessments for Niche Skills and PM profiles
• Highly successful in managing complex Telco applications developed using OBRM, Siebel CRM, Java, J2EE, Python, Web Services, JSON, JSCRIPT, RFHUTIL, SOAP, WPC/MDM,
• Initiatives like TMMI assessments and Automation Testing
• Strong ADM and QA processes Added with very good Automation experience with QTP & RFT and knowledge of Test accelerators like CTD, DAS, CAR, ATA
• Has participated in development of healthcare system for Changi General Hospital Confidential Singapore

TECHNICAL SKILLS

Automation Tools: Selenium, VB Scripting, QTP/UFT, Clearcase, WinCVS, Jazz SCM, VSTS

Web Technologies: ASP, PWS, IIS Server, Oracle Weblogic App server, Apache Tomcat, IIS Filters, ISAPI Extension, SOAP, REST, JSON, SOAP UI, RFHUtil

Languages: Java, C, C++, Python, Pascal, XML, .NET, ASP.NET, VB.NET, ADO.NET, J2EE 2007, Office SDK, VBScript, Jscript, JavaScriptRDBMS: Oracle, MySQL, MS SQL Server

Packages: Oracle BRM, Siebel CRM, Oracle CRM

Processes: IBM’s QMS (Quality Management System)

GUI: Visual Basic, VC++, Delphi v 1.0 thru 5.0, Java Swing, AngularJS, JSP, .NET, VB Script

Methodologies: Agile, DSDM, Waterfall, Spiral, SSADM

CASE Tools: S - Designor 5.1, ER-Win 2.6, Rational Suite

Middle Ware / App Serves: Oracle Weblogic App server, Apache Tomcat, IIS Server, IIS Filters, ISAPI Extension and Websphere

DevOps Tools: Eclipse, JIRA, Selenium, Junit, Nagios, Ansible, Puppet, GitHub, Maven, Jekins, Bamboo.

Others: Scripting tools like VBScript, Grunt, Gulp, Selectica, XMLDataLink - ETL

PROFESSIONAL EXPERIENCE

Senior Technical Manager

Confidential

Responsibilities:

• Primarily responsible for managing team in delivering solution to our customer
• Projects involving LCR is focused on Least Cost routing to help provide inputs to Finance department
• Core group for Agile implementation
• Owned and delivered DevOps implementation in the account
• Lead BA and Solution teams to meet and exceed client expectations
• Gather requirements and translate them into Software Requirement Specifications
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Demonstrate in-depth understanding of technical solution, business goals and customer impacts
• Lead Data & Information project for the client
• Directs and Leads the efforts of a project team on the deliverables
• Delivered Automation Suite based on patterns covering Unit and Integration testing
• Got trained on Hadoop, Big Data, Data Lake and Design patterns
• Stabilization of new Version management tools and processes for DevOps
• Established very strong and mature team to develop Hybrid framework for automation
• Successfully delivering 98% of projects under my Portfolio within budget and on-time
• Solutions using web services that are cost effective and address business requirements
• Participated in large solutions as Functional and Technical champion of the team
• In Depth Experience and knowledge of data warehouse technologies like EDW,BI/ETL, MDM & Metadata tools
• Successfully delivered end to end project management throughout the life of the Program
• Takes accountability for managing concurrent projects of any complexity including projects that span multiple functions and/or business units.
• Experience in Data Modeling, Data gathering and Data Governance activities

Portfolio Technical Manager

Confidential

Responsibilities:

• Core group for Agile implementation
• Owned and delivered DevOps implementation in the account
• Lead BA and Solution teams to meet and exceed client expectations
• Delivered Automation Suite based on patterns covering Unit and Integration testing
• Automation of BI Suite includes Netezza and Cognos
• Used Jscript, JSON, REST and SOAP for web services and tested using custom tools developed
• Got trained on Hadoop, Big Data, Data Lake and Design patterns
• Stabilization of new Version management tools and processes for DevOps
• Established very strong and mature team to develop Hybrid framework for automation
• Setting up Test Environment in current engagement
• Successfully delivering 98% of projects under my Portfolio within budget and on-time
• Delivered solution using Java, JSON that is scalable to meet performance demands of our client
• Solutions using web services that are cost effective and address business requirements
• Participated in large solutions as Functional and Technical champion of the team
• Overall responsibility for the success of the entire project from the following perspectives:
• Gather requirements and convert them into Software Requirement Specifications
• Identify account growth opportunities
• Provide solutions to meet client expectations
• Build technically skilled teams
• Customer satisfaction & Relationship management
• Business Objectives, such as responsibility for variances from the baseline
• Contractual matters
• Manage attrition and retain talent
• Availability of requisite resources and infrastructure
• Execution / Delivery of Projects under this program
• Collaboration with Other stake holders
• Primarily responsible for managing Delivery team and project specific team members in delivering as per solution
• Responsible to make team deliver quality solutions in response to varying business requirements.
• Responsible for forming core group of Agile practitioners and deliver using agile methodology
• Own and Deliver DevOps implementation in the account
• Designed and Delivered robust Automation framework
• Responsible for managing scope, planning, tracking, change control, aspects of the project
• Responsible for effective communication between the project team and customer. Provide day to day direction to the project team and regular project status to the customer
• Created Interfaces between HP Suite and Rational Suite of products using .NET framework
• Used JSON, REST and SOAP for web services and tested using custom tools developed
• Utilize in-depth knowledge of functional and Technical experience products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.

Environment: AMDOCS, Oracle / Siebel CRM, Java, J2EE, JSON, REST API, SOAP, JSCRIPT, CSS, HTML, Oracle DB, MDM, QTP, Python, Selenium, RQM, CC, Jazz SCM

Technical Manager

Confidential

Responsibilities:

• Successfully completed Transition from Client and setup offshore DC Confidential Bangalore and Gurgaon locations
• Successfully managed the delivery of QA Portfolio
• Setup of Team for Automation Suite and QA Processes
• Designed and Delivered Automation Suite for regression testing
• Build team to develop hybrid framework for automation
• Setting up Rational tools as part of the engagement
• Successfully delivering projects under my Portfolio within triple constraints
• Solutions that are cost effective and address business requirements as technical champion
• Delivered solution that is scalable to meet performance demands of our client
• Overall responsibility for the success of the entire project from the following perspectives:
• GP of program by Managing cost Confidential GD level.
• Availability of requisite resources and infrastructure
• Execution / Delivery of Projects under this program including technical / functional champion
• Building QA and AM teams across Bangalore & Gurgaon locations
• Infrastructure setup for successful delivery from GD
• Customer satisfaction & Relationship management
• Business Objectives, such as responsibility for variances from the baseline
• Collaboration with Other stake holders
• Primarily responsible for managing Delivery team from GD and regular status to the customer
• Responsible for delivery of high quality solutions to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project
• Responsible for effective communication between the project team and Geo / customer
• Used SOAP, JSON and REST for web services and tested using custom tools developed
• Utilize in-depth knowledge of functional and Technical experience products and technology in conjunction with industry and business skills to deliver solutions to customer
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.

Environment: OBRM, Siebel CRM, Java, J2EE, Oracle DB, SOAP, JSCRIPT, CSS, HTML, MDM, QTP, ATA, RFT, RQM

Technical Manager

Confidential

Responsibilities:

• Overall responsibility for the success of the entire project from the following perspectives:
• Contractual matters
• GP of this program by Managing cost Confidential release level.
• Designed and Delivered Automation Suite for Integration testing
• Management of teams Confidential both Remote locations while working Confidential onshore
• Setting up Rational tools as part of the engagement
• Manage attrition and retain talent
• Availability of requisite resources and infrastructure
• Execution / Delivery of Projects under this program
• Customer satisfaction & Relationship management
• Business Objectives, such as responsibility for variances from the baseline
• Collaboration with Other stake holders
• Primarily responsible for managing Release Managers and project specific team members in delivering solution to our customer in the Telecom sector.
• Responsible to make team deliver quality solutions in response to varying business requirements.
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and Geo / customer. Provide day to day direction to the project team and regular project status to the customer.
• Utilize in-depth knowledge of functional and Technical experience products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Used .NET framework for application interfaces

Environment: Java, J2EE, Oracle DB, Selectica, WPC (MDM4PIM), HTML, CSS, SOAP, JSCRIPT

Senior Technical Delivery Manager

Confidential

Responsibilities:

• Primarily responsible for managing team in delivering solution to our customer
• Projects involving LCR is focused on Least Cost routing to help provide inputs to Finance department
• Gather requirements and translate them into Software Requirement Specifications
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project
• Responsible for technical assessment and provide resolutions to L3 issues
• Review and own the technical solutions to manage client requirements
• Propose and decide the tools that are to be on boarded in the team
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer
• Utilize in-depth knowledge of functional and Technical experience products and technology in conjunction with industry and business skills to deliver solutions to customer
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals
• Key projects handled so far include PA819 Porting from HP Unix to AIX, PB331 Porting from HP Unix to AIX, PB996 Re-Run Re-Sum of PISCES, PB998 CDR Online
• Used VBScript and Jscript / JavaScript for Webpages
• Participated in maintenance of the ICS Cluster of 12 applications and Contracting Cluster with 15 applications

Environment: IBM AIX Platform, Java, HTML, JSP, VBScript, JavaScript, Oracle DB, Lotus Domino Server.