SUMMARY

• Accomplished 13 years IT experience in Project Management, Change management, Incident Management and Quality Management in Insurance and Telecommunication Domains.
• Experience in the information technology includes Threat and Vulnerability Program, IT Security Risk Program, Risk Automation & Remediation Program and Quality Management.
• Experience in Identity and Access Management, Firewall Remediation, Application, Server and Database Vulnerability Hardening, Active Directory hardening, Data Migration Management and Pen Testing.
• Expertise in the use of project management methodologies and tools namely MS Project, SharePoint, Systems Development Life Cycle (SDLC) and many more.
• Capable of bringing enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Experience in OCM, Project Management, Risk Managment.
• Strong business acumen and expertise in Project Management and Client Relationship.
• Creative thinker and analytical problem - solver with ability to manage projects from planning through execution in a fast-paced, time-sensitive environment.
• Goal-oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities.
• Successfully delivered multi-million-dollar programs across many Industry verticals.
• Effective in handling review meetings, tracking project status and ensuring quality deliverables within the time and budget constraints of the project.
• Efficient management and motivation of cross functional teams ranging from 5 to 30 members in a matrix environment.
• Knowledge of regulatory compliance standards including PCI DSS and SOX
• Knowledge of security and risk frameworks, standards and best practices including ISO, ITIL, NIST
• Proactive in risk identification, risk mitigation and contingency planning.
• Highly experienced in contract development and management - managing Statement of Work, creation of project artifacts.
• Experience working with multiple vendors in a global delivery model.

CORE COMPETENCIES

• Leadership
• Strategic Planning
• Resource Planning and Management
• Project Communications
• Team Building
• Business Analysis
• Project Management
• Change Management
• Risk Management
• Waterfall & Agile Methodology
• Problem Solving
• Strong Organizational Skills

TECHNICAL SKILLS

• Sail Point IdentityIQ
• SDLC- Agile
• SIEBEL
• Waterfall
• Microsoft Office Word
• PowerPoint
• Access
• Excel
• Outlook
• Project
• Visio
• SharePoint
• Quality Center
• QTP
• Hammer Call Master
• TOAD
• SQL Server
• MS Dynamics CRM
• Salesforce
• JIRA
• QlickView
• Cognos
• Oracle (9i & 10g)
• OWB
• Silk
• Mobile Complete
• Perforce.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Project Manager & Security Consultant

Responsibilities:

• Developed executive and detailed reports of risk assessments performed
• IT Risk findings management and remediation
• Worked with Risk Owners/management on agreed remediation activities
• Responsible for Identifying risks, Executing, closing.
• Led cross functional team comprising internal and third-party resources with a focus on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time.
• Supported and participated in SOX audits and SOX Compliance Testing
• IT controls required for SOX compliance including Access Control, Change Control, Data Management, IT Operations, Network Operations and Asset Management
• Reviewed and supported implementation of Risk Treatment Plans (RTP)
• Performed risk identification and risk mitigation activities, control documentation and testing, and processes to evaluate and improve control documentation and security baseline controls effectiveness
• Plan, direct and co-ordinate activities of multiple projects ranging in value from $500K to $2500K.
• Liaison between the stakeholders in various business units and the development teams.
• Work closely with PMO, Product Owners and Stakeholders for new opportunities and strategic planning to meet business requirements.
• Responsible for creating Work Performance Reports for management on project progress.
• Tracking of multiple project dependencies to ensure timely deliverable movement across all projects.
• Ensuring adherence to project management processes and methodologies (Waterfall / Agile).
• Responsible for identifying, analyzing, measuring and managing project risks/issues/dependencies.
• Ensuring all design change requests move through Change Advisory Board and maintain the change request process flow.
• Resource planning and allocation in coordination with resourcemanagersacross various groups.
• Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Created Change plans that are documented and executed per company Change Management policy
• Accomplished server change requests using ServiceNow ticketing system
• Contributed to the company Change Process standardization
• Minimized change failures by following the ITIL Change Management Process
• Spearheaded the preparation, review, processing, and closure of change controls.
• Maximized customer satisfaction by ensuring SLAs are met during a Change Request
• Trained team on the Change Management Process
• Central point of reference for other teams and customers for Change process and procedures
• Analyzed Change requests per SLA and importance
• Drove CAB meetings to go over Change Requests submitted for approval

Confidential, Houston, TX

Project Manager & Sr Risk Remediation Consultant

Responsibilities:

• Effectively managed project governance: contract management, stakeholder management, project plan development and implementation, post implementation review and final project closure.
• Created performance metrics and presented executive summary to management on project progress.
• Owned project milestones and drove them to completion in accordance with the budget and time constraints specified.
• Worked on Resource Management and forecasting to analyze resource requirements and assign the right skillset.
• Worked as SPOC for all communication channels with Client and updated stakeholders regularly on project status.
• Ensured effective quality control processes to monitor the quality of deliverables.
• Worked proactively on identifying, analyzing, measuring and managing project risks.
• Conducted regular impact analysis and intermediate checks to monitor progress project deliverables.
• Acted as the mentor for team and helped them in driving the project to success.
• Developed executive and detailed reports of risk assessments performed
• IT Risk findings management and remediation
• Worked with Risk Owners/management on agreed remediation activities
• Responsible for Identifying risks, Executing, closing.
• Understanding Existing Design and Change/redesign the logic to accommodate the changes required by client.
• IT Governance, Risk, and Compliance (GRC) management
• Contributed to the creation of IT and Information Security policies and standards
• Participated in the practice of compliance within IT Risk Management ensuring compliance with numerous compliance regulations including PCI, SOX and HIPPA
• Policy governance including policies, standards, procedures, exceptions and compliance tracking
• Participation in Business Continuity, Disaster Recovery exercises, Incident Response Management, cyber security event analysis, intrusion detection and escalation
• Supported and participated in SOX audits and SOX Compliance Testing
• IT controls required for SOX compliance including Access Control, Change Control, Data Management, IT Operations, Network Operations and Asset Management
• Incorporating NIST, ISO, CERT guideline and ITIL/COBIT in all procedure to protect PII and PHI
• Reviewed and supported implementation of Risk Treatment Plans (RTP)
• Performed risk identification and risk mitigation activities, control documentation and testing, and processes to evaluate and improve control documentation and security baseline controls effectiveness
• Revalidated active legacy firewall rules and sunset of inactive legacy firewall rules.

Confidential, HOUSTON, TX

Project Manager and IT Quality Consultant

Responsibilities:

• Responsible and accountable for end-to-end delivery of assigned project to achieve contractually-agreed objectives and outcomes.
• Led teams across broad technical, financial and business disciplines with a focus on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Participated in the preparation of sales proposals through the development of project scope, execution plans, schedules, and cost of services components
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Managed project based on Bentley Solution Methodology principles which included Identifying and agreeing upon success and acceptance criteria
• Monitored project performance metrics for identification of deviations from the project plan, and perform corrective action.
• Ensured strict adherence to scope, and compliance with change order process.
• Provided leadership support to project while managing team of subject matter experts, technical and functional architects, developers, data specialists and support staff.
• Created Work Performance Reports and make presentation to management on project progress.
• Worked on IAM (Identity and Access Management) project for Confidential .
• I implemented this agile project as an Identity and Access Management (IAM) with Certification tool - Sail Point IdentityIQ for BU's.
• Getting requirements from client on Entitlement and access data from Sail point.
• I will go through SSAE16 data and understand it and provide the inputs to client and development the project.
• I will be interacting with different BU Owners. Projecting plans to Stakeholders and getting it done on every release.
• Gather data from so many sources to fill the gaps and develop the dashboards with automation tools such that client can access it and resolve it easily.
• Reviewing and validating requirements document, use cases, pain points/issues, and UML diagrams for the current as-is and the to-be system - Sail Point and doing GAP analysis on the datasets.
• Understanding the Authorization, Authentication and Elevated access model of different applications and designing the Questionnaire for application on-boarding.
• Writing SQL queries in TOAD to get data from different data sources like Oracle, Sybase and mapping to Sail Point’s data structure.
• Analyzing large Role datasets (900K records) and user profile data (1400 users) using MS Excel and Access functions like Pivots, VLOOKUP, Query designer and make recommendations for streamlining existing process and creating role management standards.
• Designing the Data mining/Role mining process for RBAC and conducting role mining for 3 pilot divisions like Credit, Treasury and Access Management teams.
• Leading and managing a team to on-board existing Confidential applications on to Sail Point, and conducting multiple data validation efforts to complete the on-boarding process.
• Performed Third Party Risk assessments as part of the vendor evaluation process, including SSAE16 reviews
• I will go through SSAE16 data and understand it and provide the inputs to client and development the project.
• Getting requirements from client on Entitlement and access data from Sail point.
• Contributed to the creation of IT and Information Security policies and standards

Confidential, Ohio

Project Manager & Business System Analyst

Responsibilities:

• Worked directly with external contractors, and vendors to ensure project goals were met and issues were escalated, classified and documented properly
• Conducted training based on the Security Awareness Program
• Coordinate with other security services for execution, handling issues, and providing advisory support.
• Drive tactical remediation programs. Run remediation operations.
• Report IT risk action plan progress.
• Responsible for day to day execution of Enterprise risk acceptance/mitigation process
• Respond to Business inquiries pertaining to IT security and privacy concerns
• Involved in data feed analysis and data migration.
• Maintain incident response plans. Monitor IT risk.
• Provide written reports and give presentations to Upper Management to explain system solutions and potential business impacts.
• Set time lines for our consulting and teams to hand off work to clients.
• Providing high level estimates and design document creations.
• Will be involved in formulating high level system requirements, creation of detail functional specifications
• In project, I will be interacting with different BU Owners. Projecting plans to Stakeholders and getting it done on every release.
• Gather data from so many sources to fill the gaps and develop the dashboards with automation tools such that client can access it and resolve it easily.
• Created data mappings to extract data from different source files, transform the data using filters, expressions and Lookups then load to Oracle data warehouse
• Validating the mappings, generating & loading the Data.
• Used the software development lifecycle, SDLC (requirements, design, implementation, testing, deployment and maintenance) to manage, track the progress of multiple projects, complete and deliver assigned projects
• Successfully designed and implemented new enterprise quality assurance tool, Application Lifecycle Management (ALM)
• Provided IT audit support to external auditors
• Used strong oral and written communication skills to interact with Senior management, global business clients, process owners, and end users on a daily basis

Confidential, Ohio

Quality Analyst

Responsibilities:

• Efficiently involved in all stages of STLC.
• Actively Involved in Interactive Voice Response (IVR)
• Responsible for complete Configuration Management of IVR.
• Identify the new BCRs that will affect the automated test scripts and implementing the changes to the respective scripts.
• I create new test scripts and maintain the existing automated test scripts that are used to test the core functionality of the IVR voice system for every release.
• Coordinating with the developers for resolution of defects.
• Conducted defect calls, review meetings, status meetings of the Project.

Confidential, California

Business Analyst & Test Lead

Responsibilities:

• Actively Involved in Interactive Voice Response (IVR) testing using Hammer Call Master for English and Spanish Language.
• Using Hammer Call Master, I create new test scripts and maintain the existing automated test scripts that are used to test the core functionality of the IVR voice system for every release.
• Responsible to schedule, run and report the results of the tests using Hammer Call Master.
• Creating a project taking a specific functionality of the IVR system with one or more call flow diagrams that are made of icons in the graphical editor using Hammer Call Master Client.
• Creating and updating the automation grammar files according to the new changes.
• Generating the new test scripts with Hammer call master client and servers.
• Update, maintain and generate the existing automated test scripts in Hammer call master according to the new changes.

Confidential, California

Senior Software Test Engineer

Responsibilities:

• Actively Involved in Telcordia Billing System testing using Mobile Complete
• Responsible for complete Defect Prevention of ISCP.
• Identify the new BCRs (Business change requests) that will affect the test cases and coordinate with team in testing it for the new release
• Execution of Regression suite and BVTs in Development, UAT & Production environment as per enhancements.
• Reviewing the Test Scripts of other team members. Working on Change Management (VSStool)
• Regression and Sanity Testing. Reporting Bugs using Bugzilla defect tracking system.
• Execution of Regression suite and BVTs in Development, UAT environment
• Reviewing the Test Scripts of other team members.
• Regression and Sanity Testing.