PROFESSIONAL SUMMARY

CLEARANCE: Public Trust Level 6C

• Highly skilled Senior Business Analyst with several years of experience in providing Information Technology IT services in both the public and private sector with key emphasis on requirements analysis and management, project management, software process improvement, configuration management, test analysis and management and quality assurance. Possesses a proven ability in implementing CMMI SCAMPI assessments.
• Projects worked on include those in the Health IT, financial regulatory sectors.

SPECIALITIES

• Requirements Analysis Management Software Process Improvement Management
• Project Management Project Coordination Project Financial Management
• Configuration Management Software Design Data Modeling
• Test Analysis Management Quality Assurance Software Development

EXPERIENCE

Confidential

PROJECT MANAGER/ CONSULTANT

• MAXIMUS works with all levels of government agencies to develop and implement health and human services programs to diverse communities
• Coordinated project activities for development of a large scale software development implementation of a legacy system with a cross-functional team
• Developed project management deliverables and project status reporting documentation
• Provided project status updates in client status meetings
• Defined and maintained staffing processes and procedures in collaboration with human resource management staff to ensure adherence to staffing policies
• Responsible for creating and maintaining a financial tool to manage sub-contractor invoicing

Confidential

PROJECT MANAGER

• TechUSA is a technical recruitment company that works with other organizations to provide technical talent. I worked with a company to develop a content management system using SharePoint
• Coordinated and led JAD sessions and project status meetings with client and project staff
• Managed portal development of a SharePoint Content Management System
• Created project management documentation and project status reports
• Managed project scope planning, budgeting and forecasting
• Led internal work streams and managed workforce utilization
• Implemented risk management by identifying, managing and tracking risks to closure

Confidential

PROJECT MANAGER

• Managed cross functional IT team, collaborated with clients and third-party software vendors
• Worked with a diverse business team comprised of SMEs Subject Matter Experts , data entry, data quality control, call center and outreach staff
• Conducted JAD sessions with the client and development staff to define client requirements and managed client expectations
• Developed project plans and schedules maintained project schedule
• Led Peer Reviews for project documentation prepared project status reports
• Performed market research to benchmark various Requirements Management tools and select one for purchase by the organization
• Led the IT team to a successful SEI CMMI Level 2, and Level 3 assessment. CMMI standardized the processes and procedures governing the management and execution of the IT team's SDLC Software Development Life Cycle served as a key contributor in the SEI CMMI SCAMPI assessments
• Performed financial forecasting for the project
• Implemented risk management across projects by identifying, managing and tracking risks to closure

Confidential

SOFTWARE PROCESS ANALYST

• Conducted JAD sessions with project staff and Subject Matter Experts SMEs to define requirements and produced Requirements Specification documentation
• Developed requirements for web-based applications with database backend
• Created Use Cases using UML, and the Requirements Traceability Matrix RTM
• Served as Lead Requirements Analyst and managed other Requirements Analysts, developed requirements documentation, and reviewed other analysts' work products
• Performed a gap analysis between original requirements and the new tasks as assigned by the client which resulted in more accurate identification of client's needs
• Served as Lead Test Engineer, developed test documentation Test Plans and Test Cases , and reviewed other test engineer's work products
• Executed system testing black box, white box, system, regression and integration testing to ensure clients' requirements were met
• Evaluated test results and worked with the developers to resolve identified errors
• Supervised User Acceptance UA testing conducted by users
• Improved software development processes and procedures to map to CMMI Level 3
• Audited projects to ensure compliance with the company process and procedure standards that map to SEI CMMI standards and worked with IT teams to build in improved process adherence techniques

Confidential

SENIOR SYSTEMS SUPPORT SPECIALIST/CONSULTANT

• The West Group developed and customized EEO software for government institutions, and conducted training and support services for the software
• Configured clients' data for proprietary software, quality assurance and testing of new configurations
• Tracked customer calls and provided technical support for customers
• Retained as the sole Consultant working independently to handle customer issues and provide guidance to the new owners of the product after a buy over of the company
• Trained over 100 customers on use of proprietary software including training on how to write SQL queries. The training reduced technical support calls by at least 50 and solved network printer connectivity problems