PROJECT MANAGER

• Innovative Solutions Improved Results
• Achieves success through effective partnership and focus on innovation. Delivers business process improvements in transaction processing time and quality. Leverages technical expertise, business knowledge and customer focus to lead teams in all phases of project life cycle.
• Full Project Life Cycle Management
• Budget Financial Management
• Team Leadership
• Test Management
• Web Development
• Image Workflow
• Middleware Services
• Vendor Management

TECHNICAL SKILLS

Technical Summary: Microsoft Office Suite Word, Excel, PowerPoint, Access , Microsoft Project, Microsoft Visio, Lotus Notes, Quality Center, Knowledge: Oracle, DB2/UDB, FileNet P8, CMOD, MongoDB, SharePoint, J2EE, Clarity, Virtualization, CICS

PROFESSIONAL EXPERIENCE

Confidential

• Led a team of 4 employees and up to 32 vendor associates on and offshore, responsible for functional testing of Middleware WMB Shared Services, Content Management and Customer Information Systems. Managed a 2.8 million dollar project portfolio.
• Major Accomplishments:
• Improved Defect Removal Efficiency from 71 to 90 for content management by implementing thorough review and action planning process and continuous improvement strategies.
• Coordinated creation and maintenance of Test Data for TRICARE initiative, enabling use of vendor resources without violation of terms of Federal government contract, resulting in successful completion of testing within planned budget.
• Enterprise Test Lead for WALL Big Data Agile Initiative which utilized MongoDB as a repository for disparate data, facilitating improved Call Center Service with reduced training and support costs. Personally trained test team members on use of both MongoDB and several legacy applications.
• Responsibilities included:
• Relationship owner and liaison with Application Development Management, as well as with onshore and offshore vendor test management.
• Management of overall team budget and project portfolio.
• Performance Management for team associates
• Member of SharePoint Governance team responsible for design of organizational repository and the accompanying best practices for usage.

Confidential

Major Accomplishments:

• Ground-up re-platform for the Retail Annuity Image and Workflow Application, migrating the 1400 user community from a Visual Basic Client-Server platform to a web-based J2EE application, providing application stability, reducing both complexity and cost of software deployments.
• Implementation of interface with DTCC enabling electronic receipt of Annuity Applications, which improved customer service and strengthened relationship with independent broker partners. The project successfully achieved the objective to improve time service and reduce mailing costs.
• Implemented interface with Annuity Call Center application to enable automatic generation of an administrative workflow case when necessary, improving time service and improving quality of customer service.
• Prevented Gain-Loss issues by directing implementation of a business self-service facility to resend incoming check data to the accounting system when an error condition was detected. This eliminated production management intervention for remediation of transmission failures

Responsibilities included:

• Relationship owner and liaison with business management.
• Developed and maintained plans and schedules in Microsoft Project.
• Monitored and reported weekly to project stakeholders on key deliverables and overall project status.
• Forecasted and managed project finances assuring adherence to budget.
• Obtained and coordinated resources for business systems analysis, engineering, and deployment services for all project engagements.
• Coordinated procurement and deployment of hardware and software for J2EE and .NET components necessary to re-platform the application from Visual Basic to Web-based.
• Liaison with DTCC, Brokers and other Annuity Providers representing Image Workflow development team.

Confidential

Major Accomplishments:

• Implemented issue handling workflow and system monitoring which improved service and system availability.
• Partnered with Enterprise Infrastructure to implement multiple hardening initiatives that reduced application outages by more than 75 .
• Introduced fax-in based system for accepting cases, eliminating costly and time consuming Fed-Ex processing. Introduced Document Recognition and thin client indexing technologies for this initiative.

Responsibilities included:

• Triage of all system problems related to outages or performance degradation.
• Maintain understanding of the key technologies in use, including FileNet P8, Oracle, DB2, Websphere, Unix and Microsoft server platforms
• Utilize SQL to analyze and/or remediate application problems related to data issues
• Manage Production issue list, propose design improvements to improve system efficiency and/or stability
• Relationships with business management and key application users across multiple LOBs local site support at business sites across the country. Additionally, build and maintain relationships with multiple IT teams within the organization and technology vendors.

Confidential

Major Accomplishments:

• Led Relationship Management with internal and vendor partners for Client Investment Data Warehouse , design and implementation of database, all programming associated with populating the warehouse, and implementation of outbound services.
• Coordinated with team, Enterprise Technology, and Vendors to produce runbook and other project documentation for deployment of Image Workflow application to Production. Partnered with Enterprise Technology to implement application interfaces. Coded Java Customer Lookup service.

Responsibilities Included:

Database Architect

• Develop Programming Assignments for team
• Designed Mainframe batch trail for 60 jobs in 5 job streams
• Authored application documentation
• Performance reviews, with project manager support

Java programmer

Confidential

Major Accomplishments:

• Increased underwriter capacity and improved average time service by 1 day by designing and implementing Underwriting Analyzer processing for CICS based application.
• Improved Underwriting Time Service by 3 days by designing and implementing transmission interface for processing Life New Business Application content.
• Architected Microsoft SQL database for the distributed Annuity application platform and the DB2 database used by the back office issuing system, utilized a common approach that enabled direct insert from the distributed repository. Avoided the need to fund a resource to support the interface.

Responsibilities Included:

Database Architect

Key participant as application architect in re-engineering initiative

CICS programmer