NOC Design Team Specialist Resume Profile

Objective:

To obtain a position within the Information Technology field where I can share my knowledge/skills to help a company/organization grow to its fullest potential. This position will

preferably be a team lead/manager role.

Career Summary:

Self-started, motivated professional individual that always gives it 100 percent. Started from basic technical support on dial up connections all the way to helping roll out a ticketing system for a NOC team that was never part of the company. Also, helped role out an outbound calling team while doing web support and performed company interviews when supervisors were in meetings. Knowledge is key to success. Learning on the job training is always a great catch as well.

Professional Experience:

Confidential

NOC design team specialist

Description of duties:

-helped implement Service Now into a brand new NOC team
-participated in Java Scripting online classes to help with the Service Now back end
-created test scenarios inside of Service Now test system for future use
-helped design macros for use within Service Now to help produce faster trouble ticket results
-worked with Share Point to book conference rooms/send out NOC alerts
-studied Zenoss to help monitor NOC requests once the NOC team went live
-participated in meetings for ideas on how to create/sustain the new NOC team
skills/programs/equipment/protocols used:
Service Now, Zenoss, Putty, Share Point, NOC, network fault management/monitoring, Java Scripting

Confidential

NOC/Network/VoIP analyst Description of duties: -participated in a rotational on-call network monitoring schedule -monitored the network for any abnormalities during on-call hours -responded to Nagios phone alerts during on-call hours -dispatched our network technicians when needed to fix on-site network issues -maintained our VoIP MADD modules line cards resetting, disabling, enabling -responded to trouble tickets from customers -called in network outage tickets when needed -reset fax servers/Radius servers when needed -updated our company Wiki with important company information -troubleshot on VoIP issues such as dead air, one-way audio, no audio, distorted audio issues -used Cacti to monitor company graphs for network consistency -updated network maintenance requests on our Google calendar -reset T1s and T3s through command line along with error checking/debugging -reset hung channels -accessed call detail records on specific phone number/user names via command line GUI -troubleshot with on-site techs to make sure new turnups of equipment were working accurately -helped with installations in our network off site buildings from time to time skills/programs/equipment/protocols used: ssh, tcp/ip, unix, linux, Cisco, Lucent, VoIP, putty, pidgin, Nagios, Cacti, RT ticket system, Bria, X-lite, Windows, Mac, SIP, sip trace, pcap, Wireshark, command line, vpn, BGP, OSPF, SS7, Squire, Radius, SSP, Microsoft Office, Word Perfect, html, Virtual Machines, Visual Basic, C

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