SUMMARY

• Project Management Professional with over Fifteen (15+) years of referable experience among Fortune 100 companies with expertise in managing projects, people, and operations in Corporate Systems and Infrastructure.
• Demonstrated experience in project management processes and methodologies with extensive experience in application and infrastructure project management through business analysis, software development, maintenance and system integration for projects worth over $30 - $40 million annual revenue.
• Proven ability to transform strategic plans into workable solutions by planning, executing and finalizing projects to organization processes, measurement systems and infrastructure to maximize business results and increase productivity.
• Project and Engagement Management, Time Management, Business Process & Quality Improvement experience and Change Process Management experience.
• Infrastructure experience with Network, Mainframe, Mid-Range, Storage, Disaster Recovery, and Software Development.
• Extensive experience in Project & Program Management with core competencies in Estimation, Scope Management, Schedule & Resource Planning, Tracking & Monitoring, Risk Management, Financial Management, Quality Management, Stakeholder Management and Executive Reporting and Presentations.
• Expertise in Strategic Planning, Tactical Execution, Revenue Enhancement, Full Lifecycle Development, Service Delivery Management, Process Improvement, Team Building, Leadership Development & Training, Data Center Transition, and Vendor Management.
• Effective Relationship Builder and adept at working with professionals at all levels in a consultative manner and obtaining buy-in on initiative from stakeholders with conflicting priorities.

TECHNICAL SKILLS

Networking & Applications: MS Office Suite, Visio and MS Project, MS Project Server, Exchange 5.5/2000/2008 , Lotus Notes, ServiceNow, ManageNow, Rational Portfolio Manager, SharePoint, SMS, DameWare, CA Unicenter, McAfee AV, Veritas NetBackup, Legato Backup, Seagate Backup Exec, Oracle Client, ADI, Discoverer, Polaris, Rumba, Attachmate Extra, Remedy, ITSM, TCP/IP, Active Directory, DNS, WINS. Following industry standard methodologies/framework.

Hardware: Windows Servers, PC Desktops/Notebooks; Mac Desktops/Notebooks; Wired/Wireless Network Devices; Printing and Imaging Devices; IBM Wire printers, Thin clients, Silos

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Program Manager / Sr. Project Manager

Responsibilities:

• Provide effective leadership, oversight and support to Project Managers (both internal and external), defining project requirements, scope, budget and ensure project delivery is well defined, resulting in providing the highest level of service quality.
• Responsible for technical team leadership, progress tracking, time and budgets, milestone deliveries, scheduling, issue escalations, project delivery, scope definitions, process definitions and full software development.
• Manage client expectations, Communicate and manage relationships with internal clients, vendors and technology partners, Works with stakeholders and technical team to resolve outstanding issues and ensure on-going support is provided to complete project deliverables.
• Manage multiple project teams (including off-shore teams) activities; motivate team members through heavy deadlines and high pressure project phases, facilitate information validation and team decision-making process.
• Presented detailed project summaries to senior-level management and conduct post-implementation analyses to determine areas for program development.
• Employ techniques in evaluating and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Propose recommendation to leadership.
• Lead project teams by scheduling and managing project team meetings, develop project plans to include identification of key deliverables and timelines, summarizing and communicating project status, training and coaching project team.
• Ensure project activities and deliverables adhere to the Project Life Cycle. Identifying and resolving project risks by utilizing best practices governance and standards to ensure compliance and achieve successful results.
• Develop key metrics of success. Monitor project costs and progress for deliverables. Track outcomes relative to cost savings, ensure documentation to project planning system and departmental budget.
• Manage Ameriprise Mainframe Data Center migration projects from Minneapolis to St. Louis.
• Manage a team of Application Support professionals consisting of 20+ staff members to deliver excellent technical support with positive, outstanding customer service satisfaction and within budget.
• Serve as a consultant and provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Manage with the enhancement of Change Management/Change Request process to bring consistency in the ways changes are managed throughout Information Services.
• Develop procedures for certain related projects, in order to move between the different phases in the project life cycle, within the methodology and compliance with the Project Management Office (PMO).
• Manage the project for DASD Refresh/Decommission of Sharks and DASD Capacity Increase.
• Assisted IBM Leadership with a group of cost reduction programs, concentrating on eliminating redundant costs.
• Manage the project for z/OS upgrade on all Mainframe systems. The project consists of 20+ sub system support teams and validate over 130 applications.
• Primary Project Manager for all Mainframe Hardware and Software Installation/Decommission such as Tape Libraries and Compuware tools. Provide weekly status reports to IBM Leadership.
• Constructed partnerships between the Project Management Office, clients, vendors and subcontractor organizations, and managed the implementation of these partnerships to ensure customer satisfaction.
• Mentored staff in methodology and consulting excellence and encourage best practices in project management and planning. Created team building activities through focus group meetings, which increase staff involvement in supporting program development and implementation processes.

Confidential, Jacksonville, FL

Portfolio / Project Manager

Responsibilities:

• Managed multiple project teams in improving process components by initiating, planning, executing, controlling, and closing projects. Provided account leadership and direct teams to develop program, project, product and business strategies to implement resulting solutions to meet contract deliverables.
• Increase the company’s growth by securing new partners, consulting engagements and delivering projects, such as performance/application testing, ongoing dedicated support for software distribution, remediation services, conference room and print server support and transition activities.
• Achieved project revenues by over $3,000,000.00 annually by delivery of 25+ projects per month.
• Successfully completed projects 15-30% under budget, such as Confidential to Confidential transition, print server and domain migration, virtual workstation and Windows XP/7 roll-out projects.
• Responsible for portfolio management and project activities and provide ongoing project analysis, mitigate status and identify and resolve project issues and limitations.
• Managed and performed the process of Statement of Work to build client satisfaction through formulation, development, implementation, and delivery of application, technical and business solutions. Communicated with clients to achieve development plans, schedules, project outcomes and ensuring success with difficult projects.
• Promote professional growth and development by meeting mandatory education and training requirements to reach organizational goals, both individually and as a team leader.
• Developed training programs for all projects that lead to overall improved team capabilities. Work closely with training groups and team with training managers to develop documentation.
• Generated and invoice monthly projects for IBM’s Project Management Office.
• Provided technology consulting and analytical services to various business groups. Offer technical leadership and analysis for maintenance of computer systems in support of users to meet key business objectives.

Confidential, Hopewell, NJ

Lead Technical Specialist

Responsibilities:

• Coordinated software deployments for 12000+ clients for Confidential corporate offices.
• Lead technicians on implementing Backup Contingency Plan for disaster recovery process. Supervised project/IMAC queue to assign/reassign and follow-up escalations.
• Responsible for Blackberry roll out and maintenance. Managed Blackberry desktop/handheld hardware for executives. Ensured all applications are in sync and working properly.
• Provided on-site support with upgrades and rollouts to increase customer satisfaction.
• Migrated users from Windows NT to Windows 2000/XP. Used tools such as Ghost and Altiris to reimage and upgrade desktops/laptops while maintaining data and personal preferences.
• Ensured that clients are patched with latest virus definition files. CA Unicenter was used to push out critical patches and software upgrades. Managed antivirus definitions roll out via DR. Solomon console.
• Created and maintained documentation for internal applications and OS setup. Documented installation and procedures for Jr. Level technicians for various applications and operation systems.
• Migrated Sun Solaris workstations from one location to another. Ensured that all networking and hostname resolutions were setup properly.
• Maintained the backup and restore of 40+ Windows and Novell Servers. Backup administrator using Veritas and Legato software to perform backups/recovery on critical infrastructure servers.