SUMMARY

• 11 years of work experience in Program Management, Project Management, Strategic Research, Business Analysis, Requirement Elicitation, Identifying root causes and developing work product in Agile (SCRUM) and waterfall SDLC methodologies.
• Extensive experience in Insurance (Life and P&C) and Banking (Mortgage, claims) domain
• Go to person regarding all client communications, client escalations, budgeting, reporting and planning.
• Extensive client facing experience leading strategic Initiatives including offshoring IT projects and systems replacement by working with product partners and geographically diverse teams.
• SCRUM certified professional experienced in Release management and defining the Project Roadmap, Velocity planning and Leadership reports.
• Extensive experience in defining project scope, project initiation, implementing planning and strategy and closure as a Scrum Master.
• Extensive experience to manage the project and track the progress by using the Tools like JIRA.
• Extensive experience to manage the RISK by using Impact Probability grid and define the mitigation strategy.

PROFESSIONAL EXPERIENCE

Confidential, New York

Senior Manager

Responsibilities:

• Single point of contact for all client escalations and new project discussions
• Responsible for client management and exploring and initializing new projects and opportunities
• The work profile includes creating a plan to address project goals and working with customer stakeholders/SME’s while owning tracking and resolution.
• Maintain accurate program reporting information and up - to-date project assets and metrics while identifying risks and roadblocks.
• Program managing solution roadmap workshops, use case discussions and vendor relations for capability procurement and use case definition.
• Discussing business performance, value generation and lead generation to track business growth goals

Confidential

SCRUM Master/PM

Responsibilities:

• Release coordinator for corporate efforts and define/identify the scope of works
• Create the Project reports to forecast the future work, team velocity and time taken by each process
• Define the definition of done and work with Mphasis PM on resource management
• Coordinate with APO, Business SME’s and Implementation team.
• Conduct the SCRUM ceremonies like Daily standup, Sprint Planning, Backlog grooming, Sprint Review/Retrospective.
• Participate/Conduct SCRUM of SCRUMs
• Manage the production issues and adhoc request by leadership team.
• Resolve Impediments, conflicts and shields the team.
• Participate proactively in developing and maintaining standards, tools and best practices.
• Track, monitor and communicate team metrics and progress.
• Walkthrough on Burn down chart and Risk management chart.
• Deflect team distractions, remove execution impediments and escalate issues appropriately.
• Ensure transparency within and outside of team.

Confidential, San Antonio, Texas

Program manager/ Principal Research Analyst

Responsibilities:

• Primarily focused on handling team providing innovative research and approach towards business problems faced by Business and Architects in the IT strategic roadmap planning and execution
• Responsibilities include leading a team of Research Analysts performing market profiling, identifying desirable functionalities/approach and providing actionable business solutions and approach
• Understanding the client needs, prioritizing the research with Architecture board and responsible for presenting team KPI and performance metrics to client senior management.
• An integral part of profile includes bringing product vendor solutions in the lab and performing specific business use cases to validate functionality and client requirements to prepare a comparison score card
• The deliverables include detailed Project plan, performance metrics, Team forecast, Budget adherence, Research whitepapers, product/approach recommendation and business use case validations

Confidential

SCRUM Master/Business Analyst

Responsibilities:

• Mentored the core IT team to follow Agile practices instead of waterfall and deliver the project using Scrum
• Gathered requirements from various business teams
• Created stories out of various requirements and planned for implementing them in various iterations
• Created a story backlog in JIRA and keeps on updating them accordingly
• Base lining of all the business artifacts and requirements implemented in each iteration and release accordingly
• Compliance to schedule and containment of defect leakage
• Responsible for end-to-end opportunity life-cycle including bid management & planning, proposal handling, win strategy formulation, solution development, estimations, bid pricing, deal reviews & approvals, proposal defense, due diligence, best & final offer (BAFO) and contract negotiation.
• Understanding customer pain points and recommending solutions, Market research, and competitive intelligence based on sales pursuits.
• Spearheaded Solution workshops with clients to validate scope and refine the solution offerings
• Worked extensively in giving joint proposals with product partner like eBao, CSC etc. to cement long term partnership and evolution of go to market strategy