SUMMARY

• Over 12 years of experience in project management, business analysis, customer engagements, and software development methodologies (Agile and Waterfall) with onsite/offshore coordination.
• Industry experience includes Healthcare, Insurance, and Financial Services.
• Highly driven, detail oriented IT professional with over 12 years combined experience in software development and management of enterprise IT and operations projects with 6 years exprience in Project Management
• Expertise in Project Management including concepts of end - to-end project planning, implementation, scope management, activity sequencing, requirement gathering and analysis, quality management
• Designed and implemented information distribution plan ensuring stakeholders have an opportunity to review all deliverables in an informal arena prior to submission for policy and procedural clearance
• Managed small, medium and high complexity projects with cross functional teams that included onsite and offshore resources consisting of Business Analysts, Quality Analysts and Developers and budgets up to $10 millions
• Aggressively work with development teams, quality assurance teams, designers, and management to ensure & deliver the most valuable products
• Expertise to blend business and technical knowledge with leadership skills to achieve strategic project goals defined in project charter and tracking key KPIs like Schedule, Quality and Risk Score.
• Recognized by users/clients for technical expertise, project management and implementation abilities.
• Demonstrated excellent stakeholder’s expectation management and problem solving skills with IT and business leaders including executive sponsor, VPs and directors from IT, Compliance, Operations, and Accounting departments.
• Identify, manage project risk, mitigation, contingency plan, change management, issue management
• Track and report project status on a regular basis, including escalating issues that require management attention
• IT professional with around 6 years of hands-on development experience using JAVA/J2EE technologies.
• Excellent communication and presentation skills with ability to work as a team player as well as independently handle assignments.

TECHNICAL SKILLS

Managerial: Project planning, Inter-divisional coordination, Requirement management, Defect and risk management, Time management & budget tracking, Quality Assurance management, Onsite-Offshore coordination

Project Methodologies: SDLC Lifecycle - Agile, Waterfall, Monthly/Weekly Status Reports, PMI PMBOK methodologies

Tools: MS Office Suite - Word, Excel, PowerPoint, Microsoft Project, Visio; SharePoint, AtTask PPM, CaseComplete, Fogbugz, Bugzilla, JIRA, Eclipse PPM, SCRUM

Technical: Java & J2EE Technologies - Servlets, JSP, JSF, Struts, Hibernate, Spring, XML, HTML, JBoss Drools, jBPM, Alfresco CMS; Database MS SQL, Oracle, MySQL; Amazon WebServices (AWS)

PROFESSIONAL EXPERIENCE

Confidential, Jupiter, FL

Senior Project Manager

Responsibilities:

• Managing Healthcare Analytics and Business Intelligence projects - includes development of Population Health dashboards and reports for various healthcare payment and performance measurement models for various clinical practices and providers.
• Development of intuitive and interactive AWS (cloud-based) dashboards through integration of EHR data from various healthcare settings as part of Population Health Analytics, to help providers manage cost effectively and improve quality care.

Confidential, Springfield, MA

IT Project Manager

Responsibilities:

• Introduced new project management and governance processes as per PMBOK standards, improvised documentation, risk and managements process
• Improvised existing way of integrated test process with effective communication and collaboration of all teams
• Quick resolution of pending issues and pending system upgrades
• Improvised production support processes with effective communication, ticket prioritization and weekly/monthly status reporting
• Garnered support of SLT and stakeholders for required resource allocation for the project to complete within schedule
• ICD10 compliance implementation for Baystate across all health systems

Confidential

Responsibilities:

• Worked on project feasibility assessment and presented it to SLT for them to take decision on project kick-off
• Created RFPs for vendor selection process; Worked with vendors for new contracts
• Worked with Stakeholders and resource managers to create budget estimate for these projects
• Worked with business project leads to understand cost savings and minimize project’s budget to get approvals from SLT and finance team
• As a part of core team for the project, arranged and facilitated oversight committee meetings, whiteboard sessions with SLT and Stakeholders to discuss project scope and requirements; Created project charter and project plans
• Worked with application managers and team leads - Infrastructure, Deployment, Clinical, Revenue Cycle, Lab, Imaging/Radiologiy - to create WBS and project schedule
• Actively collaborate with leaders across the technology organization to ensure that resources, dependencies, risks and constraints are aggressively managed in a timely fashion.
• Led effective project governance, stakeholder management, and communications ensuring that stakeholders have adequate understanding of timelines, resource needs, risks, contentions, and dependencies

Confidential

Responsibilities:

• Planned and managed Integration testing for ICD10 Implementation with total budget of $10M, with team size of 30+ resources and over 30 different applications across the organization
• Coordinated with development team and QA team to resolve critical issues found during testing
• Managed all technical aspects of the project to resolve complex issues during testing including overseeing creation of project schedule, managing resources and project documents & reports
• Introduced new processes to conduct integration testing, issue tracking in efficient way to improve coordination between team members and stakeholders
• Created and maintained project plan, project schedule and documentation, and acted as a liaison between IT team and other business areas.
• Acted as a sole point of contact person for end users and stakeholders as well as senior leadership team - CIO, VPs and SVPs to deliver IT project status reports; Managed and communicated project risks efficiently for faster resolution/mitigation
• Coordinated application development and upgrade activities for clinical application to achieve ICD10 compliance
• Assisted QA and UAT planning and execution; Coordinated production deployment and post-production support activities

Confidential, Hartford, CT

IT Project Manager

Responsibilities:

• Reduced administrative costs with process improvement, reporting and increase in the revenue
• Increase in the claim acceptance rate up to 95%
• Cut claim payment cycles for auto-adjudicated claims by 70%
• Significant reduction in the claim denial adhering to contract compliance
• Identified and resolved Provider Operational issues with Cross-functional engagement
• Implemented remediation strategy for calculation of appropriate Late Payment Interest payments
• Improved contract compliance with operational expense savings and increase in revenue
• Improved Claim auto-adjudication process
• Successful automation of Secondary claims processing with significant operation expense savings
• Production and Change Management Process improvements
• Faster resolution of issues with appropriate prioritization and active participation of business users with clear visibility on the current and old production issues to track the success of project

Confidential

Responsibilities:

• Managed various strategic IT projects & initiatives which aligned with Confidential ’s mission to provide lower healthcare costs & high quality service to its patients at home
• Led cross-functional teams of 10-15 members to design, develop and deploy efficient Claims Auto-Adjudication System using JBoss rules engine, and Java, J2EE technologies.
• Created and managed project charter and project management plan, project scope, risk, resource allocation and overall execution; Prepared weekly status reports for senior management to review
• Coordinated with offshore and onsite application development team and SMEs to facilitate critical project development as well as resolve production issues; coordinated production deployment in timely manner
• Conducted JAD sessions with SMEs, to facilitate creation of functional specification document (FSD) and requirement traceability matrix, Arranged technical review session to review Technical Design Specification (HLD and LLD) documents.
• Handled defect tracking and metrics reporting
• Improved change management documentation and reporting
• Conducted weekly meetings with business owners to analyze, provide options and prioritize production issues.
• Effective fulfillment of liaison duties between business teams and the technology group, through defined processes.
• As a Business System analyst, gathered and analyzed requirements to create business requirement document (BRD); Conducted GAP Analysis and feasibility study and performed impact analysis for proposed enhancements and production support.
• Ensure project success through proactive direction and mentoring of the application development and QA team

Confidential

Responsibilities:

• Responsible for the overall project management of client's ICD-10 readiness and implementation activities
• Engaged appropriate stakeholders to drive the creation and achievement of all project milestone deliverables; facilitated review and approval processes with ICD-10 executive sponsors.
• Coordinated application development of rules engine and claims applications for ICD10 compliance; Managed testing of ICD-10 readiness with external payers and providers.

Confidential

Responsibilities:

• Managed an overall team size of 15+ cross functional team members across Application Development, Data Management, Quality Assurance, Business Users and Infrastructure for successful delivery of the project
• Responsible for stakeholder management and alignment among IT and Business teams
• Conducted JAD session with business sponsors & providers and BA team to gather project requirements
• Coordinated application development, testing and production deployment

Confidential

Responsibilities:

• Coordinated development of business rules and application changes to implement new workflow changes for improved eligibility checking process
• Managed development and testing activities and deployment for Eligibility Check Job for Pending claims
• Responsible for coordination with providers & payers for application testing
• Facilitated and participated in JAD sessions to gather project requirements with Stakeholders & business sponsors.
• Conducted weekly project status meetings with Stakeholders, Technical, Business & QA team.
• Managed & controlled risk logs; risk analysis & change request management, issue resolutions
• Coordinated technical design review session, application testing and production deployment activities

Confidential

Responsibilities:

• Responsible for coordination with providers & payers for 5010-readiness requirement gathering as well as testing
• Facilitated and participated in JAD sessions to gather project requirements with Stakeholders & business sponsors.
• Conducted weekly project status meetings with Stakeholders, Technical, Business & QA team.
• Coordinated development of rules engine application changes to add 5010 claims compliance features and business rules
• Managed & controlled risk logs; risk analysis & change request management, issue resolutions
• Coordinated technical design review session, application testing and production deployment activities

Confidential

Responsibilities:

• Organized and utilized web helpdesk ticketing system to improve production issue tacking & resolution system
• Educated business users, supervisors, development and QA team about the new web helpdesk process to create and submit ticket for any production issues.
• Conducted weekly meetings with business users to analyze, discuss, prioritize production issues and provide solutions;
• Conducted daily standup meetings with development & QA team to facilitate application development and testing of critical and high priority production issue fixes; Coordinated with QA managers for resources and facilitated QA/UAT schedules for these issue fixes; Handled production deployment activities to deploy issue fixes on production in time.
• Followed up with business users for closure of production issue tickets on successful implementation of solution on production.
• Created customized reports for business users and senior management to review the production issue status on weekly basis

Confidential, NJ

Project Lead/Sr. Software Developer

Responsibilities:

• Requirement gathering and analysis. Coordinated and managed application development activities; Research on Alfresco customization - worked on custom content types, aspects, custom actions and rules, Alfresco web client API, Webservices API
• Software Developer for the IDM web application.
• Responsible for customization of Alfresco as per the client needs and deploying the application on application server; Production support activities.

Confidential, NY

Project Lead/Sr. Software Developer

Responsibilities:

• Requirement gathering and analysis
• Coordinated & managed application development activities
• Responsible on Liferay customization and custom portlet development & Alfresco Customization
• Handled development, production deployment, integration; Production Support & maintenance.

Confidential, CA

Software Developer

Responsibilities:

• Lead application developer
• Unit testing, production deployment & support