SUMMARY

• Managed IT projects for State government, banking, insurance, retail and media research/retail companies budgeted up to $3M with large system integrations
• Managed project teams of up to 35 members including application development and infrastructure
• Applied efficient SDLC/ITIL project management methodologies(PMBOK) in Waterfall and Agile/Scrum framework including transition within program management office and portfolio management office
• Worked closely with PMO, EPMO, program management and portfolio management; Part of strategic decisions within organization; Communicated up to CxO level; Hosted Weekly Status/Scrum stand up/Sprint review/Retrospective meetings
• Prepared and executed plans for vendor management, CRM, RFP, RFQ, RFT, RFI, Vendor evaluations, negotiations, Vendor On - board, BRD, WBS, incident management, change management, problem management, release management, cost management, procurement management, quality management(CMMI Level), risk management, stakeholder management, scope management, service management, contingency planning, conflict management, scrum planning, sprint back log, product back long, sprint burnt down chart and release burn down chart
• Used Microsoft Project, Visio, PowerPoint, Quality Centre, SharePoint and other project management tools
• Experience in managing cloud hosted solutions including Microsoft Azure and Amazon Web Services
• Explored and used Salesforce solutions and OnBase content management solutions for projects
• Worked in functional, matrixed, projectized and onshore/offshore model with different time zones including CSAT and appraisals; Worked closely with vendors
• Strong technical background; Management multiple projects in parallel; Coordination with multiple State agencies
• Experienced in debit/credit card services, AML - Anti money-laundering, taxation for banking customers, mobile banking, online banking, compliance and regulatory directives, life insurance, property and casualty insurance, premium processing, claim processing, brokerage, underwriting, market research and product/store/item reporting for retail customers, compliance and regulatory adherence projects and software/hardware migration on infrastructure
• Go-getter, assertive and a motivator in delivering cross platform and complex projects within budget and on schedule

TECHNICAL SKILLS

Cloud Hosting: Microsoft Azure, Amazon Web Services, Salesforce, Big data, VMware, E-Commerce, CRM, Server upgrade, Data migration, OOPS Concepts, Distributed Computing, Middleware, Documentum, Endeca, Data centre virtualization/migration and IBM Mainframes

Operating Systems: Windows, Z/OS, OS/390, Unix and Linux

Xpression Framework: XAdapt, XDesgin, Xresponse, Xrevise

Programming languages: C, C++, COBOL, PL/1, ASP.Net, Java, J2EE

Databases: OracleDB2, IMS DB, IDMS, SQL and Scheduling

Other tools: CA7, Control M, SPUFI, ADSO, Intertest, FileAid, Endevor

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Project Manager

Responsibilities:

• Created a business case for contract repository and received the approval from Senior management
• Built a project plan for contract repository in a multi-phased approach by doing the gap analysis
• Worked on Requirements with Global Procurement System team to gather and categorize the contracts by its content, patterns, parent-child relations and verified the cabinets identified by the team for all types of contracts
• To facilitate the Search function, guided the team to work on the meta data and business rules to capture the parameters and restrictions of 400 global vendors as an initiative approach
• Followed a Clean room approach to discuss about the confidential vendors without internet and segregated the NAC(North America Confidential) contracts to be resided in US servers
• Reviewed the standard reporting and ad-hoc reporting models and testing strategies
• Issued the IRQ - Inherent Risk Questionnaire to SSGA’s vendors including net-new and look back vendors through First Line of Defense(FLOD) VM team; On-boarded the Documentum resources
• Assessed the vendors using the measures of criticality, information security, physical security, reputational, compliance, operational and financial risks and issued the DDQs - Due Diligence Questionnaires to the vendors
• Captured the risks that need to be managed and monitored throughout the lifecycle of third party vendor management
• Prepared the executive summary to be signed off by Directors of corresponding BUs and successfully worked with various types of vendors
• Led the weekly team meetings with IT and Business stakeholders and vendor meetings; Self-organized to work on multiple projects

Confidential, Boston, MA

Project Manager

Responsibilities:

• Explored and utilizing the existing applications with other agencies including RMV(Registry of Motor Vehicle) and CJIS(Criminal Justice Information System); Made sure that various systems are properly integrated
• Worked on requirements finalization and confirmation, building mockups/prototypes and workflow diagrams
• Oversaw project related procurement activity such as managing RFR(Request for Response), RFI(Request for Information), IFB(Invitation for bid), RFQ(Request for quotation) and invitation for negotiations
• Evaluating the bidder responses, coordinating bidders’ conferences, vendor selection including Evaluation memo, negotiating, SOW preparation, Contract preparation including terms and conditions, On-boarded vendors and leading our client's portion of the implementation;
• Carefully managed the rules for PII(Personally Identifiable Information) including SSN and other personal information
• Coordinated vendors, contractors, FTEs and agency teams to ensure effective product delivery; Making the deliverables by sub-contractors; Hosting daily stand up meeting;
• Hosted daily stand up scrum meetings, Sprint review meetings and Sprint retrospective meetings; Prepared Sprint burn-down chart, Release burn-down chart, Product backlog and Spring backlog on timely manner based on user stories
• Budget forecasting and management; Preparing dashboards and presentations for metrics
• Kept stakeholders informed by hosting weekly status meetings and status reports
• Involvement in processes of MS Azure hosting with EEA IT and Amazon Web Services
• Helped on other initiatives for DFG(Department of Fish and Game) and DOER(Department of Energy Resources)

Confidential, Quincy, MA

Project Manager

Responsibilities:

• Streamline the pre-planning, deployment, validation/check-out and post-deployment activities with consistent processes and measures
• Implement demonstrated, documented, compliant and auditable PRF controls/checklists by including them appropriately into the IT tollgate stages with reviews and sign-off by key stakeholders and Service availability management governance team; Provide governance across IT on implementation of PRF and for post-deployment events
• Ensure controlled, coordinated and fully signed-off production installations and change deployments with appropriate level of join efforts from application development, infrastructure and business areas
• Implement PRF controls and checklists supporting production deployment and change deployments
• Work with IT risk advisory on their assessment of various IT teams for implementation of PRF
• Validate the pre-installation/change planning activities including identification of relevant application, infrastructure, architectural and business components for a given installation/change
• Work with IT key stakeholders in ensuring PRF is integrated with IT tollgate process so that PRF controls are planned, designed and built as part of the development, maintenance and life cycle activities
• Develop, implement and monitor metrics that support effectiveness of PRF
• Work with various cross functional teams on implementation of PRF and seek their feedback in refining the effectiveness of PRF for resilient new production installations and change deployments
• Manage PRF implementation projects and work with IT PMO in preparation of management reports, presentations related to PRF

Confidential, Green Bay, WI

Project Manager/Scrum Master

Responsibilities:

• Created the business case, charter and other subsidiary project management plans including risk and change management
• Coordinated with System Analysts, Business Analysts and Architects of various applications to efficiently link the systems
• Worked closely with program manager and portfolio manager for delivery and took part in strategic decision making at organizational level based on impacts to schedule, cost and scope
• Worked with multiple vendors; Tackled complex issues among them; Verified their invoices weekly; Measure their performance against project management plans and SOW, worked on vendor on-board and invoice reviews
• Negotiation on SOW/budget/SLA, RFP, SON(Statement of Needs)and procurement management throughout the project and weekly cost forecast to the sponsor and critical stakeholders
• Worked closely with the product owner in eliciting the requirements and help in preparing the product back log; Worked on sprint planning, user stories and Created the sprint back log, sprint burnt down chart and release burn down chart
• Hosted scrum daily meeting, sprint review meeting and sprint retrospective meetings for each sprint
• Paid close attention to related projects within the program and portfolio with respect to dependencies
• Participated in meetings at IT directors from various portfolio to prioritize the project (Scoring)
• Project management especially financial forecast and task level planning/tracking using the tool “Innotas”
• Prepared the presentation for ARB - Architectural Review Board for ideation gate, design gate, execution and implementation gate; Represented the project and received ARB’s approval and Governance Council’s approval
• Conducted resource demand/capacity analysis and communicated to the resourcing manager for actions
• Concurred to the processes of TCoE (Testing Centre of Excellence) with a bank for qualitative and quantitative reviews
• Worked on the BRD; Represented the project in front of CCB - Change Control Board for change control processing
• Negotiation on SOW/budget/SLA, RFP, SON(Statement of Needs)and procurement management with vendors throughout the project and weekly cost forecast to the sponsor and critical stakeholders; Coordinated the disaster recovery planning and business contiguity planning; Worked on financial dashboards to report to higher management
• Detailed implementation planning and drive over the implementation window and DR (Disaster Recovery)
• Hosted lessons, learned meetings and recorded the lessons in areas like scope, cost, resourcing and technology.
• Active participant in EPO - Enterprise Project Office and PMO to ensure up-to-date methods and tools are in use

Confidential, Green Bay, WI

Scrum Master

Responsibilities:

• First Agile-Scrum project for BUY portfolio; Worked on the change of processes, change of roles, change of deadlines and change of mindset; Coached/mentored the scrum team on Agile methodology and brought them up to a speed; Got the clients comfortable with flexibility; Led the daily stand up scrum meetings, Sprint review meetings and Sprint retrospective meetings
• Prepared Sprint burn-down chart, Release burn-down chart, Product backlog and Spring backlog
• Coordinated with the Product owner to prioritize the product backlog items based on need, time frame and business value
• Single point of communication for business users and IT portfolio; Worked closely with change control board to prioritize the CRs to move them to sprints; Constantly making sure that the project is performing as per the SLA
• Worked on ATDD (Acceptance Test Driven Development), CI (Continuous Integration), FDD (Feature Driven Development) and TDD (Test Driven Development) for few CRs
• On-boarded the team; Helped the team to overcome all the impediments throughout sprint cycle to deliver a shippable product; Managed the tight deadlines and delivered the story points on time
• Understood the interconnection of various systems involved to help the product owner to prioritize the items; Understood the structure of databases; Experience in working with multiple vendors from different time zones
• Prepared various presentations including metrics dashboard, pie chart and spiral chart; Presented them to the product owner; Provided metrics, status report, support and decision as appropriate during Enterprise wide implementations
• Participated in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; Provide feedback to the final user documentation; Worked closely with PMO to align with its standards and goals
• Provided consultation, direction, estimates, fiscal awareness, and input to budget planning & project budget

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Was accountable for delivery of software development work packages to time, cost, and quality
• Participated on Make-buy analysis, procurement, SOW, bidder conference, negotiations and resource demand
• Worked on preparing change requests, getting approval of change requests, implementing them and re-base lining
• Managed Waterfall methodology for SDLC and its compliance like Project Charter, L1, L2 and L3 estimates, project charter approval, estimates approvals, project plan and its approval, design sign off, code review sing off, unit testing sing off, SIT sign off, UAT sign off and post production sign off; Adherence to ITIL principles
• Created the objectives from BRD; Was accountable for delivery of software delivery to time, cost, and quality
• Updated the Risk Register weekly by meeting with SMEs; Developed and sells ideas for change, using cost benefit analysis
• Was responsible for re-aligning the team to support project’s transition to the maintenance phase
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems; Was responsible for staffing requirements including hiring/training new employees
• Prepared regional and group reporting schedules and reports including monthly dashboards/management reports and quarterly result clearance documents

Confidential, Syracuse, NY

Project Manager

Responsibilities:

• Interacted with SMEs and Business analysts for understanding the scope
• Adherence to internal and external policies of PMO; Derived the measurable objectives from BRD
• Tracked the milestones closely to deliver the project in time and part of incident management using ticketing tool
• Worked on response to RFP, SOW, MSP, billing evaluation and was a SPOC for vendor management
• Reviewed the RCAs and worked closely with QAs; Participated in meetings to negotiate on resource capacity and demand
• Leadership communication to present the business case and project status; Evaluated data processing proposals at assess project feasibility and requirements; Supported the definition and documentation of quality, risk and communications plans
• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements
• Met with department heads, managers, supervisors, vendors and others to solicit cooperation and resolve problems
• Attended the change review board meetings, technical meetings
• Hosted project status/design meetings including brainstorming, decision-making and issue resolution
• Communicated both verbally and in writing to all project stakeholders on project progress, issues, and status
• Participated in code reviews and ensured that all solutions were aligned to pre-defined architectural specifications; identified/trouble shot application code-related issues, and reviewed and provided feedback to the final user documentation
• Assisted with taking ownership of the delivery of specific deliverables or sub-deliverables within a project
• Managed full project lifecycle using Project Management know-how and appropriate people skills

Confidential, NYC

Project Manager

Responsibilities:

• Built relationships across technology, operations, service, sales, program and product teams to accomplish end goals
• Represented the project in problem management meeting and change control board meetings; Maintained client focus to ensure a positive client experience across projects/processes; Delivered high-quality verbal and non-verbal communications
• Motivated the team to achieve their goals on time; Encouraged the team to come up with process improvements
• Managed risks/issues program level; escalated as necessary; Prepared the estimation document for various tasks like Development, Testing, Implementation and Documentation;
• Prepared the project artefacts including project charter, business case, project management plans for risk management, quality management, scope management, communication management, human resource management, procurement management and stakeholder management; Worked on resource allocation and forecasting of schedule and financials
• Interacted with functional analysts, SMEs, BAs and business users and conducted discussion sessions
• Managed user expectations in a right path by talking to sponsors, IT directors and PMO on a timely manner
• Tracked the milestones closely to deliver the project in time, and provided exceptional Customer Support and Service
• Provided Project Status Reports by collecting, analysing, and summarizing data and trends