SUMMARY

• Project Management professional with over 19 years of experience working with Fortune 100 companies in the Information Technology field managing people, projects and operations in Corporate Systems and Infrastructure. Demonstrated experience and knowledgeable in project management processes and methodologies.
• Extensive experience in application and infrastructure project management through business analysis, software development (Agile methodology), maintenance and system integration for projects with over $30 - $40 million annual revenue.
• Proven ability to transform strategic plans into workable solutions by planning, executing and finalizing projects to organization processes, measurement systems and infrastructure to maximize business results and increase productivity.
• Extensive experience in Program & Project Management with core competencies in Estimation, Scope Management, Schedule & Resource Planning, Tracking & Monitoring, Risk Management, Financial Management, Quality Management, Stakeholder Management and Executive Reporting and Presentations.
• Expertise in Strategic Planning, Tactical Execution, Revenue Enhancement, Full Lifecycle Development, Service Delivery Management, Data Center Transition, Process Improvement, Team Building, Leadership Development & Training and Vendor Management.
• Strong leadership and communications skills with ability to manage relationships with internal clients, vendors and technology partners within United States and overseas (India and Brazil). Build exceptional teams and lead projects from inception to deployment within the areas of IT Strategy & Compliance, Infrastructure, and Corporate IT Systems.
• Effective Relationship Builder and adept at working with professionals at all levels in a consultative manner and obtaining buy-in on initiative from multiple stakeholders with conflicting priorities.
• Project and Engagement Management, Time Management, Quantitative Project Management, Business Process & Quality Improvement experience and Change Process Management experience.
• Infrastructure experience with Network, Mainframe, Mid-Range, Storage, Security and Disaster Recovery
• Experience in Project Scientific Estimation methods to successfully deliver project within time and budget.
• Apply Project Value Delivery methods to address our Clients' business issues in the most effective way possible.

TECHNICAL SKILLS

Networking and Applications: MS Office Suite, Visio and MS Project, Exchange 5.5/2000/2008 , Lotus Notes, SM9, ServiceNow, ManageNow, Rational Portfolio Manager, SharePoint, SMS, DameWare, CA Unicenter, McAfee AV, Veritas Netbackup, Legato Backup, Seagate Backup Exec, Oracle Client, ADI, Discoverer, Polaris, Rumba, Attachmate Extra, Remedy, ITSM, TCP/IP, Active Directory. Following industry standard methodologies/framework.

Hardware: Windows Servers, PC Desktops/Notebooks; Mac Desktops/Notebooks; Wired/Wireless Network Devices; Printing and Imaging Devices; IBM Wire printers, Thin clients, Silos

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

PROGRAM/PROJECT MANAGER

Responsibilities:

• Program and Project Manager for data center migrations, transformations, relocation and consolidation. Responsible for planning, directing and managing project activities from initiation to final operational stage.
• Migrate multiple large scale applications from vendors such as BMC, CA, IBM, and Rocket to an Enterprise/ Territory level.
• Effective data center migration moves that required infrastructure and network builds assessment, procurement, planning and execution. Responsible for teams including infrastructure, network, Intel, Unix, mainframe and storage.
• Successfully consolidated $10 million data center migration project for 40 clients with customer satisfaction and within budget.
• Manage financial forecasts and budgets for infrastructure labor, subcontracts, hardware and materials.
• Lead the project team in determining client requirements and translating requirements into operational plans.
• Escalate project issues and risks appropriately and drive them to resolution.
• Work with management on project proposals, bids, contracts, estimates and schedules.
• Monitor project deliverables and progress though communication with project members. Assign and delegate work assignments to project team members.
• Facilitate client meetings to understand requirements and help prioritize organizational strategies and plans. Work with stakeholders to manage and resolve prioritization conflicts, resources and scheduling issues.
• Analyze needs and recommend appropriate planning concepts and tools to be used for all facets of planning, scheduling and tracking projects.
• Responsible for providing project documentation including schedules, issue/action/risk logs, executive presentations, project policies and procedures, organizational charts, communication plans and best practice documents.
• Coordinate client’s needs with GAP analysis on Enterprise Delivery Framework for internal departments on strategic business opportunities and resolution to client requests.
• Define, develop and implement business strategy for program and project managers with continued improvements on processes and tools for internal and external stakeholders.
• Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.

Confidential - MINNEAPOLIS, MN

PROGRAM MANAGER/SENIOR PROJECT MANAGER

Responsibilities:

• Provide effective leadership and support to Project Managers (internal and external), defining project requirements, scope, budget and ensure project delivery is well defined, resulting in providing the highest level of service quality.
• Manage client expectations. Communicate and manage relationships with internal clients, vendors and technology partners within United States, India, and Brazil. Worked with stakeholders and technical team to resolve outstanding issues and ensure on-going support is provided to complete project deliverables.
• Manage multiple project teams (including India/Brazil off-shore teams) activities; motivate team members through heavy deadlines and high pressure project phases, facilitate information validation and team decision-making process.
• Migrate Compuware products to IBM’s applications such as Fault Analyzer, APA, Workload Simulator, Tivoli (Omegamon), Rational Portfolio Manager.
• Partnered with Global Partners through consistent delivery of high quality series, value added services and strategic initiatives through partnership with key organizational leaders.
• Successfully managed project accounts for global vendors working across Brazil and India.
• Responsible for technical team leadership, progress tracking, time and budgets, milestone deliveries, scheduling, issue escalations, project delivery, scope definitions, process definitions and full software development.
• Presented detailed project summaries to senior-level management and conduct post-implementation analyses to determine areas for program development.
• Employ techniques in evaluating and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Propose recommendation to leadership.
• Lead project teams by scheduling and managing team meetings, develop project plans to include identification of key deliverables and timelines, summarizing and communicating project status, training and coaching project team.
• Ensure project activities and deliverables adhere to the Project Life Cycle. Identifying and resolving project risks by utilizing best practices governance and standards to ensure compliance and achieve successful results.
• Develop key metrics of success. Monitor project costs and progress for deliverables. Track outcomes relative to cost savings, ensure documentation to project planning system and departmental budget.
• Manage Confidential Mainframe Data Center migration projects from Minneapolis to St. Louis.
• Manage a team of Application Support professionals consisting of 20+ staff members to deliver excellent technical support with positive, outstanding customer service satisfaction and within budget.
• Manage with the enhancement of Change Management/Change Request process to bring consistency in the ways changes are managed throughout Information Services.
• Develop procedures for certain related projects, in order to move between the different phases in the project life cycle, within the methodology and compliance with the Project Management Office (PMO).
• Manage the project for DASD Refresh/Decommission of Sharks and DASD Capacity Increase.
• Assisted IBM Leadership with a group of cost reduction programs, concentrating on eliminating redundant costs.
• Manage the project for z/OS upgrade on all Mainframe systems. The project consists of 20+ sub system support teams and validate over 130 applications.
• Primary Project Manager for all Mainframe Hardware and Software Installation/Decommission such as Tape Libraries and Compuware tools. Provide weekly status reports to IBM Leadership.
• Constructed partnerships between the Project Management Office, clients, vendors and subcontractor organizations, and managed the implementation of these partnerships to ensure customer satisfaction.
• Mentored staff in methodology and encouraged best practices in project management. Created team building activities through focus group meetings, increasing staff involvement in supporting program development.

Confidential - NY

Portfolio/PROJECT Manager

Responsibilities:

• Managed multiple project teams in improving process components by initiating, planning, executing, controlling, and closing projects. Provided account leadership and direct teams to develop program, project, product and business strategies to implement resulting solutions to meet contract deliverables.
• Increase the company’s growth by securing new partners, consulting engagements and delivering projects, such as performance/application testing, ongoing dedicated support for software distribution, remediation services, conference room and print server support and transition activities.
• Achieved project revenues by over $3 million annually by delivery of 25+ projects per month.
• Successfully completed projects 15-30% under budget, such as Confidential to Confidential transition, print server and domain migration, virtual workstation and Windows XP/7 roll-out projects.
• Managed and performed the process of Statement of Work to build client satisfaction through formulation, development, implementation, and delivery of application, technical and business solutions. Communicated with clients to achieve development plans, schedules, project outcomes and ensuring success with difficult projects.
• Promote professional growth and development by meeting mandatory education and training requirements to reach organizational goals, both individually and as a team leader.
• Developed training programs for all projects that lead to overall improved team capabilities. Work closely with training groups and team with training managers to develop documentation.

Confidential, HOPEWELL, NJ

SENIOR TECHNICAL SPECIALIST

Responsibilities:

• Coordinated software deployments for 12000+ clients for Confidential corporate offices.
• Lead technicians on implementing Backup Contingency Plan for disaster recovery process. Supervised project/IMAC queue to assign/reassign and follow-up escalations.
• Migrated users from Windows NT to Windows 2000/XP. Used tools such as Ghost and Altris to reimage and upgrade desktops/laptops while maintaining data and personal preferences.
• Ensured that clients are patched with latest virus definition files. CA Unicenter was used to push out critical patches and software upgrades. Managed antivirus definitions roll out via DR. Solomon console.
• Created and maintained documentation for internal applications and OS setup. Documented installation and procedures for Jr. Level technicians for various applications and operation systems.
• Maintained the backup and restore of 40+ Windows and Novell Servers. Backup administrator using Veritas and Legato software to perform backups/recovery on critical infrastructure servers.