Lead IT Support Resume Profile

SUMMARY OF QUALIFICATIONS

I have extensive experience in technical project management, process analysis, and information technology with a proven record in improving efficiency and productivity to achieve cost savings. While driving projects and teams toward success by creating work plans, delegating tasks, tracking progress and budget, I apply my entrepreneurial spirit to discover the best systems and processes to fit teams' requirements and restraints. I've supported the technology of companies in various industries, including start ups, non-profit healthcare quality improvement, TV production, educational publishing, social networking, theatrical production, and marketing/advertising.

PROFESSIONAL ACCOMPLISHMENTS

Technical Project Management

Site coordinator and technology project manager for three-phase office renovation. Successfully doubled server room space, quadrupled power systems and power backup, expanded network infrastructure by 300 , added 6 new technologies and managed build-out during busiest production schedule in company's history, with 99.97 up-time.
Kept future expansion needs in mind when running projects to minimize costs, downtime, and stress for the business.
Technical coordinator/advisor for multiple national TV series on Discovery Networks, Animal Planet and PBS.
Responsible for all facets of in-house multimedia development, deployment and delivery utilizing current multimedia software and coordinated staging and construction of events, trade-shows, multi-platform development, and video displays.
Managed multiple company-wide network and data center redesigns.
Lead design and development of company SaaS data collection portal serving US and state government clients, multiple projects and team needs for data collection, reporting and team collaboration.
Created team synergy by soliciting and compiling feedback to achieve project goals.
Proven record of developing and implementing innovative strategies to bring company to the next level of corporate IT.

Management/Operational

Specified and managed vendor contracts for HVAC, live power/UPS/generator power backup, environmental monitoring and video and premise security, real-time systems monitoring.
Managed two business units and a direct staff of four with major global publishing company.
Supervised desktop support teams, served as tier 1 support to project teams and executives.
Unified all IT asset, services, and software licensing to one IT admin management account.
Standardized practices for hardware/software purchasing, vendor pricing, asset management, machine imaging, file structure, and new employee on-boarding processes.
Communicated to senior management latest available technologies and their uses in company's mission
Developed disaster response plans customized for company's needs.
Oversaw deployment for all conferences, trade shows, presentations, coordinated air and land freight, local crews, translators, and messengers, and certified functionality of all lighting, sound, video, and effects before show time.

System Administration

Maintained and administered all systems and user accounts used in company's mission
Implemented and maintained laptop/workstation imaging system.
Deployed company-wide virus and intrusion protection system and services.
Deployed support helpdesk system for staff technology issue tracking, self serve support for employees and executives at headquarters and satellite offices.
Installed copper and fiber data wiring, and certified network infrastructure integrity and updated where needed.
Designed wireless infrastructure for 100 office coverage with secure, standard and guest networks.
Lead redesign of company DVD production process. Ensured quality video deployments for key clients such as Harvard Medical School, Decca Records, Sheryl Crow, Robert Plant, and internal company initiatives.
Implemented a team support portal for 1000 individual and hospital teams consisting of knowledge base, toll free support line, issue ticketing system, and live chat agent.
Served as data center team coordinator, responsible for physically moving and installing 50 servers, and SAN disk array, as well as migrating data center to larger space and new provider location with less than 6 hours of downtime.

WORK HISTORY

Confidential

Consultant/Contractor Corporate Technology

Confidential

Contract Senior Project Manager - Technology

Confidential

Information Technology Manager

Confidential

Lead IT Support

Confidential

Manager/Project Manager, Editorial Operations and Systems

Confidential

Publication Support Specialist

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