SUMMARY

• About 8+ years of experience in the IT industry as a Project Management Professional such as Business Analyst, Scrum Master, Project Coordinator and Project Manager.
• Certified Scrum Master (CSM) and preparing for PMP.
• Worked in domains including Confidential, IT systems upgrade, Clinical research, Healthcare, Sales force and Insurance claim management.
• Experience with methodologies like Software Development Life Cycle (SDLC) - Waterfall, Agile (Scrum).
• Project management skills and employed MS Project for various planning and budgeting activities.
• Ability to handle multiple projects and managing project teams for the successful implementation of the solution.
• Understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Develop Project Plans for Business and supporting Project Initialization phase.
• Experience in writing RFP and RFI by establishing project boundaries.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), use case diagrams including the business workflow.
• Experience in Data model, Data visualization, Data warehouse, Data reports.
• Assisted in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Understanding about the Electronic Data Interchange (EDI) used in various business processes.
• Knowledge about Clinical Data Management System (CDMS).
• Proficient with Business Intelligence (BI) reports. Knowledge of FDA and ICH guidelines and regulations relating to safety reporting.
• Conducted Asset Management, Risk Analysis of the Requirements and traceability focus Areas of the various projects and worked with the project team to help them identify the high-risk areas.

TECHNICAL SKILLS

SDLC Methodologies: Agile (Scrum), Waterfall, Kanban

Domain knowledge: Confidential, IT systems upgrade, Clinical research, Healthcare and Insurance claim management

Documentation: RFP, RFI, BRD, FRD, TSD, SOW, RACI, RTM, UAT Plan, Test PlanCommunication Plan, Risk Management Plan, Project Plan, Project CharterProject Status Report

Project Management Tools: MS Project

Requirement Management Tools: JIRA, Easy Agile, TFS

Business Modeling Tools: MS Visio, Enterprise Architecture, Pencil, Balsamiq

Content Management Tools: Confluence, MS SharePoint

Document Management Tools: MS Office Suite (Word, Excel, Outlook, Publisher, PowerPoint, OneNote)

Testing / Bug tracking tools: JIRA, Rally,HP Quality Centre

Statistics analysis software: SPSS

Environment: SOA Architecture, Siebel CRM, Oracle, SQL server, .NET

BI/ Reporting Tools: Crystal reports, SSRS, Cognos, Business Objects

PROFESSIONAL EXPERIENCE

Confidential, Carson City, Nevada

Scrum Master/ Project Manager I

Responsibilities:

• Act as a Scrum Master for the assigned teams. Conduct sprint planning and sprint retrospective meetings, assist the project manager with product backlog, maintain the sprint backlog, help the team to resolve impediments.
• Assist the Project Managers to document, update, and assist with project plan development to meet the sub-project requirements.
• Assist Project Managers in delivering sub-projects on time and on budget.
• In conjunction with the Project Managers/BPAs, maintain and provide reports as requested on the project including monthly expenses, projections, variances, service level agreement credits, etc.
• Manage the project documentation processes using software such as SharePoint, Confluence, JIRA, etc.
• Participate in sub-project meetings to ensure project tasks deliverables are defined and met.
• Assist in service level agreement and performance credits management documentation.
• Create and maintain issue log, risk log, action items in JIRA.
• Perform other duties as assigned by the Director, Deputy Director (or their designee), Project Sponsor, or the Program Manager.
• Coordinating with external entities, internal teams and Confidential IT staff for required information and scheduling meetings
• Documenting meeting minutes as per the SysMod standards.
• Update and maintain RACI.
• Develop weekly status report of the project which includes overall completion status of project, problems that were encountered, issues that need to be addressed, accomplishments during the period and the activities to be accomplished during the next reporting period.
• Interacting with Business Owners, Delivery Managers, Application Developers, Testers and other IT staff to ensure successful teamwork and high quality solutions in the development and delivery of new applications.
• Produce the visual models for the application to create Use Cases, Use Case Diagrams, Sequence Diagram

Environment: JIRA, Confluence, Oracle, Siebel CRM, Scrum, MS Project, MS Office

Confidential, Marlborough, MA

Scrum Master/Business Analysis Manager

Responsibilities:

• Prepare Project Initiation Document and Project Plan
• Prepare detailed Busniess Analysis Approach for the project
• Analyze complex business processes and define integrated requirements
• Facilitates the design of integrated solutions (process, technical & organizational)
• Ensures the end to end solution is proven to deliver the required business results
• Drives adoption of the designed processes and solution use with stakeholders(which involed even vendors)
• Communicates to ensure expectations are kept in line with project status
• Develop a combo BRD/SRD document which will be an input for TDD
• Develop and maintain Product Backlog for agile projects.
• Drives the definition, testing, training, and implementation of functional requirements
• Upon implementation, drives knowledge transfer to Global Production Support
• Lead Business Analysts, Subject Matter Experts and 3rd Parties as needed on projects
• Chooses analysis techniques and standards to be used within small projects
• Decides on best functional designs to meet business requirements
• Follows the Solution Delivery Process according to Confidential standards
• Develop UAT Strategy, UAT plan document and UAT test scripts.
• Develop user stories, assign story points, create product backlog, maintain sprint backlog.
• Perform the duties of a Scrum Master for each sprint.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, HP Quality Centre, Waterfall, Agile.

Confidential, Richmond, VA

Scrum Master/Project Coordinator

Responsibilities:

• Manage a core business team in the delivery of multiple projects that adhered to departmental guidelines for scope, schedule and budget. solution strategy.
• Managing Product Roadmap.
• Developing Project Plan and Budget
• Documented system requirements to meet business and end customer needs.
• Associating Business Processes to data, job profiles and corporate applications.
• Involved in Capturing and Designing, Executing and Monitoring Business Process Management Activities.
• Interacted with Business Owners, Delivery Managers, Application Developers, Testers and other IT staff to ensure successful teamwork and high quality solutions in the development and delivery of new applications.
• Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.
• Coordinated and facilitated requirements analysis and walk through meetings.
• Employed systems analysis methodologies to obtain analyses and document IT system/application requirements including user security requirements.
• Utilized standard templates to accurately and concisely write requirement specifications.
• Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.
• Involved in managing Test Requirement Management and Business Rules Management.
• Coordinated business and IT signoff on requirements documentation.
• Working on financial forecast of the project
• Created and maintained project schedule using MS Project showing all of the deliverables target dates.
• Worked as primary IT contact for team members developing and executing test plan.
• Communicated business risks and project cross-impacts to Project Manager and BSA Manager - Support.
• Performed and assisted the Business Intelligence department with internal audits.
• Writing RFP for upcoming projects by establishing project boundaries and gathering requirements from key stakeholders.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, UML, JAD, GAP, PL/SQL, Ad-hoc reports, Agile.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Supervising project team and tracking budget.
• Involved in Interview sessions and training presentation sessions.
• Worked with State-Client to gather the information about the documents and business processes.
• Contributed in ICD-10 Awareness Training Management Plan, created evaluation tool, and survey questions.
• Responsible for writing user stories and maintaining product backlog.
• Contributed in process development, issue solving process, and creation of the process flow documents and diagrams.
• Conducted requirement gathering sessions with management, vendors, users and other stakeholders for open and pending issues.
• Studied the internal sub-systems of Mississippi MMIS to do an impact analysis of ICD-9 to ICD-10 migration.
• Involved in mapping/ cross-walking of ICD-9 and ICD-10 codes.
• Created reports for business analysis purposes using Crystal Reports.
• Involved in HIPAA 5010 User Acceptance Testing (UAT). Defined and maintained Test Cases for EDI transactions.
• Worked with multiple clearing houses to ensure their EDI files are compliant with the format for Medicaid and helped resolve issues.
• Reporting the bugs in ClearQuest, interacting with the developer for resolving the same and retesting the resolved bug.
• Contributed in writing RFI.
• Worked on Medicaid and Medicare rules.
• Worked on ICD-9-CM and ICD -10-CM coding and claims processing.
• Data migration project such as HIPAA 4010 transaction to HIPAA 5010 in health care.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, Agile, UML, JAD, GAP, PL/SQL.

Confidential

Business Analyst

Responsibilities:

• Accountable for facilitating study start-up initiation and close-out of research projects to ensure compliance with protocol and the Food and Drug Administration (FDA) regulatory guidelines.
• Monitored the progress of clinical trial projects regularly and ensured that clinical trials were conducted, recorded and reported in accordance with protocol, standard operating procedures (SOPs), ICH-GCP, and all applicable regulatory requirements.
• Conducted Gap Analysis by creating Swim lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.
• Reviewed and processed patient Adverse Events with respect to response to the drug, relationship to drug product and global labeling status (expected and unexpected) in order to assign appropriate case reporting status.
• Conducted meetings for documenting business requirements with senior management.
• Created Business Intelligence reports.
• Used MS Visio to design and create ERD.
• Led and coordinated RAD sessions with project team to ensure quick and effective solutions for project enhancements. Gathered and documented all required documents (BRD, FRD, Use Cases) for the same.
• Interacting with business stakeholders to understand their decision making parameters and analyzing the available data.
• Designed organizational tools and forms to facilitate accurate data collection and recordkeeping.
• Accountable for collection, evaluation, preparation and analysis of semi-annual statistical data reports as it relates to the North Carolina State Sickle Cell Disease population and summarized data for presentations to key leaders within the North Carolina political arena.

Environment: MS Office, MS Visio, Cognos, Oracle, SharePoint.