PROFESSIONAL PROFILE

Senior Project Manager with an extensive background in

• Proposals
• Product Development
• Requirements gathering
• High level design
• Use Cases
• Requirements Traceability
• Test Plans and Test Cases
• Test Execution and Formal User Acceptance Testing
• Training
• Documentation
• Contract and Supplier Management
• Developing and delivering Training
• Quality Assurance
• Process Improvement
• Guiding organizations t CMMI and IS certifications
• Senior Project Manager of cross-functional teams in the areas of
• Web-based hospital applications
• IT infrastructure programs
• Custom Automatic Identification Data Capture AIDC system solutions
• Global Sales Services and Marketing
• Global Engineering Change Systems
• Advanced product research and development
• Handheld and Client-Server based applications
• Large scale database and web-based applications
• Embedded Applications
• Process Improvement initiatives in: Software, Accounting, HR, Change Management, Algorithm and CAD organizations.

Career Highlights

Confidential

Role: Senior Project Manager/Senior Business Analyst

Contract IT Senior Project Manager for Dewpoint at Sparrow, one of Mid-Michigan's largest hospital systems. Projects included: upgrade t the telephone infrastructure upgrade t the main hospital wireless network launch of TruVen MicroMedex NeoFax /Pediatrics, a neo-natal pediatric drug web application upgrade of the physicians health plan web-site implementation of a cloud-based wellness tool web-site and launch support for the hospital-wide electronic medical records system EPIC implementation. Managed interdisciplinary teams of IT development staff, multiple hospital departments, and Suppliers. Executed all facets of the entire project life cycle scope assessment, project planning, kick off, execution, activation and readiness, developed and deliver training, project closure, operational turn over, and lessons learned. Duties performed at multiple Sparrow facilities in the Lansing, Michigan area.

Confidential

Role: Project Manager / Business Analyst / Contract Program Manager

Project Manager/Business Analyst:

• Managed teams of On Shore and Off Shore Software Development staff, Sales, Professional Services, and Operations departments, and Suppliers. Worked with Customers t elicit and document Customer requirements define scope of work provide project written specifications, site survey reports, acceptance forms, test plans, test cases, test results performed system level testing conducted formal User Acceptance Testing with Customer sign off developed and conducted training developed Customer specific supporting documentation developed and tracked project schedules and budgets estimated projects and obtained corporate professional services revenue for the company. Duties performed at company and Customer sites.
• Full life cycle development and delivery of hardware, commercial off the shelf COTS and custom software, and professional services. Agile, Spiral, and Waterfall Development.
• Customer base:
• Automotive Aftermarket
• Government
• Tier One Automotive Manufacturers
• Commercial Retail
• Project size range:
• Proof of concept demos
• Multi-million dollar state-wide roll outs
• Multi-million dollar international 300 delivery points
• Site Surveys
• Custom developed Software
• Training
• Site Installations
• AIDC software developed using both waterfall and Agile methods for handheld and client-server based applications.
• Project planning and execution:
• Facilitating JAD joint application design session workshops with Customers and Suppliers t define and confirm project requirements
• Document project requirements, test cases, defects, releases, iterations, etc. using Rally web based tools
• Defining and negotiating project scope, deliverables, acceptance criteria, and Supplier Agreements
• Status reporting
• Conducting progress reviews with Customers and Suppliers
• Reviewing and Accepting deliverables
• Managing On shore and Off shore resources
• Managing Change Requests
• Internal process improvement initiatives in the areas of software process, job accounting, and order fulfillment.

Contract Program Manager:

• Managed Multiple IDIQ Indefinite Delivery, Indefinite Quantity Government contracts. Worked with all departments, Suppliers, and Customers associated with each contract. Duties performed at company and Customer sites include :
• Preparing and submitting monthly, quarterly, bi-annual, and annual reports
• Preparing, submitting, and tracking contract modifications
• Responding t Customer requests
• Managing Change Requests
• Conducting progress reviews with Customers and Suppliers
• Preparing and participating in Government Audits Inspections
• Government Contracts Program Manager for GSA General Services Administration
• Managed 100 contract modifications
• Training Suppliers in How t get added t the GSA schedule
• Multiple IDIQ Indefinite Delivery, Indefinite Quantity Government contracts for the
• US Army
• US Marine Corps
• Defense Logistics Agency

Confidential

Role: Program Manager

• Project: Global Sales, Service Marketing Customer Relationship Marketing CRM 360 programs which integrate with the Everest system. Responsibilities included the
• Service Parts Organization
• GM CRM Call Center
• GMAC Opportunities project
• Dealer Management Systems integration programs
• Program management and oversight for
• GM departments
• GM's North American Supplier
• GM's Off-Shore Indian Suppliers
• Projects were large scale database and web-based applications. Activities included Requirements gathering, developing high level design and Use Cases, Quality Assurance activities including Requirements Traceability,
• Test Plans and Test Cases, Test Execution and Formal User Acceptance Testing developing and delivering Training and creating supporting documentation. Phases covered:
• Pre-contract award through requirements elicitation
• Development
• Demonstrations
• End-to-end testing
• Production launch

Confidential

Role: Supplier Agreement Management Expert / Quality Management Expert / SEI CMMI Lead 01/04 t 08/07

• Supplier Contract Management subject matter expert support t GM Global Sales, Services Marketing organization North South America, Europe, India, China, and Australia
• Quality Assurance: Conducted product quality reviews for over 500 projects
• Mentored
• Developed Training Materials and Provided Training
• Provided project remediation support
• Led cross-functional process action teams which resulted in the organizations successfully achieving SEI CMMI Level 2 12/2004 and Level 3 3/2006 .

Confidential

Role: Business Development Manager

• Identified new opportunities
• Led proposal development
• Created sales plans, presentations, corporate balanced scorecard and business plans
• Quality Assurance: Audited payroll, invoicing, and billing records, analyzed anomalies
• Set up procedures for interfaces with third party accounting and HR firms
• Updated the organization's Employee Handbook, Accounting, HR, and Quality policies and procedures
• Monitored system usage for capacity issues, backup and maintenance accuracy, and overall server and PC network upgrades
• Developed the organization's MIS and Security policies and procedures

Confidential

Role: Program Manager / SEI CMM Process Specialist

• Contributed leadership and technical expertise in Experiment Planning and Design, Program Management, Software Quality Assurance, Test Planning and Management, and Software Process Improvement/Certification for SEI-CMMI Levels 2-5.
• Managed process improvement efforts for transitioning the Next Generation Software Engineering Technology Area organization from the Capability Maturity Model CMM t the CMM Integration CMMI . Included: performing analysis and recommendations for transition, developing the management plan, schedule, document index with transition mapping developing process area specific policies, procedures, templates, forms, checklists, and training and delivering training t the NextGen organization.
• Contributed t the development of a proposal for the U.S. Army's Ground Combat Vehicle Systems. The proposal supported the demonstration of a scalable software solution, which provides real-time optimization of weapon platform assets, based on battlefield simulation.
• Developed a High Level Experiment Plan, a Strategic Technology Report, and a System Demonstration Plan, in support of the program.
• Supported several projects in the areas of project management development planning through post-mortem , software quality assurance, test plan development, and peer reviews.

Confidential

Role: Program Manager / Process Specialist

• Developed and implemented a global multi-site, multi-lingual automated Engineering Change Program
• Effort involved over 25 departments in 6 countries North South America, Europe
• Developed the organizational approach and test plans
• Developed role based training and guidance materials
• Managed the conversion activities
• Trained the local countries Site Coordinators Train-the-Trainer training
• Trained the U.S. staff over 300 individuals in the roll-out of the system
• Six months after the North American launch:
• First Run Capability had improved from 30 t 93
• On-time delivery had increased 50
• North American backlog had been eliminated

Confidential

Role: Program Manager / SEI CMM Process Specialist

• Initiated a quality program in support of SEI CMM-Based software process improvement for an IT systems development organization of over 200 engineers.
• Performed assessment of over seventy projects, addressing the Key Process Areas of Quality Assurance, Requirements Management, Project Management, Configuration Management, and Subcontract Management.
• Presented findings and developed an organizational CMM Process Improvement Charter, which focused on their priority objectives.
• Provided program management of 4 Innovision Technologies process specialists t promote CMM awareness and conduct initial assessment for the entire organization.
• Presented CMM awareness sessions with all senior and executive management.