Summary

Senior Information Technology Manager

Focused, dedicated and highly motivated professional manager offering more than 18 years of solid contributions and blended expertise in leading globally distributed project teams, business and functional analysts, system architects, developers, testers and system / database administrators in the design, development and delivery of cost-effective, high-performance technology solutions to meet daily business demands.

Verifiable track record in increasing IT PMO operational efficiencies by increasing the ROI in IT organizations and focusing on new initiatives that produce high ROI. Extensive qualifications in all facets of PMO processes and project gate review process, as well as program management and management of software development life cycle from initial feasibility analysis and conceptual design through documentation, implementation, user training, quality review, operations support, and enhancements. Solid technical and strong customer service skills in the supply chain management. Team leader with fine-tuned multi-tasking capabilities used to motivate, train and mentor individuals at all levels of management and technical expertise. Offer international experience have routinely traveled to remote locations throughout the world to work with vendors and product management teams.

Career Summary

Confidential

• Senior Program Manager PMO - Senior Program Manager within the Enterprise PMO.
• Project and program management, customer interaction, process development and personnel leadership.
• Ownership for overall results of projects and programs, as measured by metrics for team engagement, project profitability, technical success, and schedule achievement.
• Project planning, budgeting, risk assessments, requirements discovery, resource assignments, and all project management activities.
• Direct and constant communication with our customers, manage expectations and mitigate surprises.
• Reviewing proposals, negotiating contracts, monitoring technical issues and preparing reports
• Identifying customers' needs for future projects and working with them to meet those needs.
• Work with other project managers to create and continuously advance processes.
• Put together necessary documents, prototypes, and functional specifications in collaboration with other functional teams
• Work across PM/Dev/Test/UX disciplines within the team as well as within partner teams in United States and offshore teams.

Confidential

Senior Project Manager ePMO - Senior Project Manager within the Enterprise PMO.

• I use project management techniques to co-ordinate project effort towards the successful completion of approved project s .
• I lead a diverse technical team and to effectively manage a project within a specified time frame per PMO Policies and Procedures, including use of ITIL, Information Security Standards, and PMI project methodology.
• I lead several global projects to successfully complete new infrastructure in Denver and Germany in support of the Virtual Desktop VDI and Citrix XenApp, and XenDesktop users in Germany, Poland, Italy, Norway, UK, and US rollout for 3000 employees worldwide.
• I worked closely with vendors on OLAs, SLAs, and to develop an accurate human resource plan, risk analysis, selecting technical skills, and develop project schedule.
• Lead cross-functional teams that gather information and execute current work processes and identify improvement strategies and recommendations.
• Manage technical implementation of multiple projects and recognizing interdependencies with upstream and downstream systems.
• Deliver program/project deliverables, on time and within budget with managed risk and issues opportunities.
• Create and maintain project and task level schedules.
• Manage and communicate to stakeholders the project status, risk levels, budget on a bi-weekly basis.
• Provide information security InfoSec assessments and recommendations.
• Manage the communication make formal presentations, to the Vise President, CEO, and CFO according to the project communication plan.
• Manage changes to scope, cost, schedule, or quality across the entire project.
• Provide project updates on all projects for champion, sponsor, team and management review.
• Continuously seek process improvement opportunities that would positively impact project goals and objectives.

Confidential

Senior Project Manager Information Technology Senior Project Manager IT PMO.

• Plan projects and manage the development team in support of mission critical systems within the USAP with focus on information technology and communication systems.
• Manage complex and high visibility inter-divisional projects.
• Manage interfaces upgrade from SAP v4.5 to SAP v6.5.
• Hire, manage, and supervise software development resources and provide mentorship.
• Administered assigned performance appraisals, salaries, hiring, training, procurement, and budgets. Serve as the subject matter expert in project management, software development, and RPSC project management processes.
• Developed and implemented strategic, operational, and technology plans for the USAP.
• Established and lead the IT PMO Gated processes, Change Control Board CCB , and provided direction to middle and senior executives on numerous software strategies involving MS BizTalk, MS SharePoint, MS Dynamics, and related infrastructure requirements to support new deployments.
• Successfully completed systems transition from American Express Travel to BCD Travel without any impact to business travelers or operations in South America, New Zealand, and Antarctica.
• Lead SCRUM Teams in an interactive, incremental, process for managing software development processes.
• Actively participated and contributed in architecture design and decision making for infrastructure projects.
• I lead Value Stream Mapping effort to identify opportunities for improvement in lead time when personnel are deploying to Antarctica this was done in conjunction with Business Process Mapping.
• Responsible for ensuring compliance with NSF and federal standards and regulations related to all new in-house software development and COTS.
• Experienced in working with FISMA NIST guidance for software development and ensuring the applications pass audit and do not compromise personal and proprietary data. Develops departmental internal procedures and process and implemented continuous improvement programs.
• Ensure project management best practices and processes are followed by staff. Project scheduling tool used is Primavera P3.
• Standard performance measured using Earned Value EV . Standard software development methodology is Rational Unified Process RUP .
• Provided direct applications support to DSG Travel Department , Medical, Human Resources, Information Security, Procurement, Marine Deployment vessels , Facilities, and many other business groups.

Confidential

Project Manager Contracted

• Lead two EPIC implementation teams' for clinical information system modules pharmacy, clinical documentation, CPOE to position the organization for its move into the new hospital at Fitz Simmons Campus.
• Lead other IT projects consisting of Network of Care NOC expansion, such Care by TCH at Parker Adventist, Care by TCH at Lutheran, Care by TCH at Saint Joseph's in downtown.
• Lead the IT PMO integration and collaboration effort with Exempla Healthcare.
• I lead many skilled professional on various IT projects to deliver high quality, on time, and within scope project deliverables from IT Infrastructure to EPIC and MEDITECH applications and integration via eGate bi-directional interfaces using HL7.
• Deployed IT custom applications and custom interfaces to various systems across the organization.
• I interact on a bi-weekly basis with the organization's CIO and lead the bi-weekly steering committee meetings to address outstanding issues related to project time line, money, and resources for all Network of Care NOC projects.
• I lead the team from IT department that built and deployed the Children's Hospital in Downtown Denver, this was a collaborative effort and had integration points with Saint Joseph's Hospital.

Confidential

• Project Manager Responsible for IT Corporate Operations for Department infrastructure project portfolio.
• I manage and lead resources from Development, QA, UAT, Infrastructure, Telco, Network, IT Governance, PMO, System Admin, DBA, and the Oracle 11i Application teams.
• Lead the establishment of IT PMO processes and procedures at Herbalife.
• The IT PMO processes lead to the creation of the overall PMO with oversight over all projects, such as IT, Facilities, and Distribution Centers.
• I was responsible for IT vendor relations and manage vendor involvement in project activities.
• Responsible for vendor negotiations and Service Level Agreements SLAs .
• Responsible for all aspects of project planning, initiation, controlling, closing, and turnover with a 2 year plan for operations support.
• Authored numerous RFI, RFP, ConOps and SOW.
• Responsible for leading the development teams through RUP. Responsible for documenting customer requirements, business requirement, assisting the development group with functional specifications, develop project plan, project budget request, risk management and risk mitigation plan, ensure that projects adhere to SOX Sarbanes Oxley Act requirements and policies and procedures, vendor contract and SOW negotiations, ensure that vendor SOW addresses business requirements BRD .

Confidential

Business Analyst III/ Project Manager III

• Managed technical resources to complete various business initiatives for Prescription Solutions a division of PacifiCare United Health .
• Led successful implementation of Medicare Part D initiatives for IT as part of the most successful new product launch in company history.
• Interacted on a regular basis with resources from various departments to collect and document business requirements and develop RFP, solicit and obtain funding for new initiatives, solicit project approval and facilitate the process and tracking of the proposals until funded or canceled.
• Worked closely with senior management to develop the IT roadmap and created executive presentations.
• Established a process for controlling scope and mitigating project risks by transferring risks to the provider.
• Developed project plans and project time line and hired teams to implement the projects to completion.
• Developed departmental internal procedures SOPs and implemented continuous improvement programs within the IT PMO.
• Negotiated with vendors and legal teams, approved contracts and SOW prior to engagement. Provided training to resources and leadership to project teams across multiple divisions.
• Responsible for IS Production portfolio of over 38 projects, estimates at approximately 28 million dollars and responsible for design, review, and approval of new initiatives in the IS Production in support of varying business demands at Prescription Solutions. Executed projects on IBM iSeries BI environments, and OpenVMS.